Arrived at Riu on 11/11/13 and was pleased with the lobby and service at the front desk. We were nicely upgraded to the best room in the house 1519, which by the way is the best room in the house. Penthouse corner unit with gorgeous views, huge terrace. I found the room to be comfortable and clean and laid out nicely for a junior suite. Maid service was exceptional. Layout of the hotel was fine, you didn't have to walk far to get to pools, restaurants and bars in the hotel. The pools were clean and there were always plenty of chairs. The beach this week was non existent, as the waved were crashing up on the hotel wall, and when they were not, there was not much room. On the far end of the beach, there was more room to move and set up beach chairs, but the water was rocky over there. Although this side of Cancun is my favorite for calm waters, this beach at this hotel was not that nice, and I have been to nicer beaches. My main complaint about this hotel was the food. It was the same thing for lunch and dinner and after 1 day, it got boring. Breakfast was the same as well, but enjoyable. The dining room in the buffet was hot and crowded most of the time, and I just hated the food. I thought we would be able to visit other Riu's and take a break from this one for food, but we were not allowed. The only other Riu they would allow us to visit was Riu Caribe, which I've stayed before and the food was basically the same. The Ala Carte restaurants were a joke, and not worth the wait on the concierge line to make a reservation, which by the way, they only hold 30 persons per serving. Don;t expect to check in and get a reservation for that night because they are all full, and it isn't even busy season in Cancun in November. I'm not sure what they do when the hotel is at capacity. The whirlpools in the swimming pools were cold, and really not that comfortable. The gym is a joke as well, the small amount of machines they have in there were broken and the gym was hot. Not worth it. The spa and services were overpriced. Massages are $105.00USD, do your self a favor and walk across the street to Spa Bamboo, and your 1 hour massage is now $40.00 and well worth it. Other than that, I heard complaints from people in the regular hotel rooms that were not happy, but I have no room complaints. Water pressure in the shower was great, and the water was always hot. We ended up going out to dinner twice during our 4 night stay just to have a decent glass of wine and good food. I would pick Riu Peninsula as I have heard good things, but for the price, this Riu was OK.
- Official Description (provided by the hotel):
- Located in "Corazone", Cancun's resort area. 14-Storey main building and a 5-storey annex building. On the beachfront. Complimentary sun loungers on the beach. 20 M/65 ft. From a shopping centre. 10 Km/6.2 Miles from downtown Cancun. 20 Km/12.5 Miles from Cancun Int'l. Airport. Credit cards accepted: MasterCard, Amex, Visa ... more less
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- Also Known As:
- Riu Cancun Hotel Cancun
- Riu Cancun Mexico
- Cancun Riu Hotel
- Rui Cancun