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“Just OK. Was Expecting More.” 3 of 5 bubbles
Review of Hotel Riu Cancun

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Hotel Riu Cancun
Ranked #29 of 181 Hotels in Cancun
Certificate of Excellence
Hoboken, New Jersey
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Just OK. Was Expecting More.”
3 of 5 bubbles Reviewed 19 November 2013

Arrived at Riu on 11/11/13 and was pleased with the lobby and service at the front desk. We were nicely upgraded to the best room in the house 1519, which by the way is the best room in the house. Penthouse corner unit with gorgeous views, huge terrace. I found the room to be comfortable and clean and laid out nicely for a junior suite. Maid service was exceptional. Layout of the hotel was fine, you didn't have to walk far to get to pools, restaurants and bars in the hotel. The pools were clean and there were always plenty of chairs. The beach this week was non existent, as the waved were crashing up on the hotel wall, and when they were not, there was not much room. On the far end of the beach, there was more room to move and set up beach chairs, but the water was rocky over there. Although this side of Cancun is my favorite for calm waters, this beach at this hotel was not that nice, and I have been to nicer beaches. My main complaint about this hotel was the food. It was the same thing for lunch and dinner and after 1 day, it got boring. Breakfast was the same as well, but enjoyable. The dining room in the buffet was hot and crowded most of the time, and I just hated the food. I thought we would be able to visit other Riu's and take a break from this one for food, but we were not allowed. The only other Riu they would allow us to visit was Riu Caribe, which I've stayed before and the food was basically the same. The Ala Carte restaurants were a joke, and not worth the wait on the concierge line to make a reservation, which by the way, they only hold 30 persons per serving. Don;t expect to check in and get a reservation for that night because they are all full, and it isn't even busy season in Cancun in November. I'm not sure what they do when the hotel is at capacity. The whirlpools in the swimming pools were cold, and really not that comfortable. The gym is a joke as well, the small amount of machines they have in there were broken and the gym was hot. Not worth it. The spa and services were overpriced. Massages are $105.00USD, do your self a favor and walk across the street to Spa Bamboo, and your 1 hour massage is now $40.00 and well worth it. Other than that, I heard complaints from people in the regular hotel rooms that were not happy, but I have no room complaints. Water pressure in the shower was great, and the water was always hot. We ended up going out to dinner twice during our 4 night stay just to have a decent glass of wine and good food. I would pick Riu Peninsula as I have heard good things, but for the price, this Riu was OK.

Room Tip: Ask for room 1519 or pay for a junior suite.
See more room tips
  • Stayed November 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank cancungirl1999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,310)
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  • English first
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  • Japanese first
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English first
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 18 November 2013 via mobile

A fantastic hotel with friendly efficient staff and excellent food and refreshments. We really enjoyed the all inclusive restaurants, particularly the a la carte Japanese which was as good as any we've had at home.
The hotel is perfectly situated as you can walk everywhere, although we took taxis late at night for safety purposes. The Cancun strip us amazing for nightlife though not suitable for children!!
The daytime entertainment is lively and a lot of fun, yet there are plenty of quieter areas if you prefer a more tranquil holiday. The evening entertainment was really good too but finishes at around 10.30 so we went out later on some evenings as it gets a bit quiet after that. You can use the 24 hour sports bar all night if you like but we found it a bit canteen-like and it wasn't really somewhere you'd choose to spend much time unless you're an American football fan!! Having said that, we did have a few late night cocktails there!
The rooms are spacious and clean with sea views and a well stocked fridge. The beach is stunning with clean white sand and the ocean is so clean and packed with sea life!! Gorgeous. We loved Cancun and would definitely stay at this hotel again.

Stayed October 2013, travelled with friends
Helpful?
2 Thank Rhianydd J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 18 November 2013

I stayed here with 3 friends for 5 nights in early November. I had read plenty of reviews and I'll just say that it was pretty much what I expected.

First of all, the service is great. Everyone there was friendly, helped with any problems you had, the bartenders made good suggestions and were quick. The hotel definitely gets some bonus points for this.

Many people have mentioned that the rooms and hotel are dated. I didn't think it was that bad, the rooms were basic, I will say that. The floors would get slick seemingly everytime you opened the balcony door, but I'm not really sure what can be done about that. The AC worked very well, almost too well... but the thermostat didn't seem to have any impact on the temperature of the room. I will say that all the rooms face the ocean, and it's a great view. No better way to start your day off. Also the mini fridge was nice and regularly stocked, and there were also liquor dispensors, although none of the brands were recognizable and we didn't use it very often. We also couldn't find ice anywhere.

The one thing I expected was the food to be subpar, but calling it subpar is being generous. It is downright awful. The first night, it didn't seem that bad, and typical buffet food. But there was very little variety from day to day, and we were so sick of it after day 2 that we rarely even ate. I understand that food is expensive and that these hotels have to make money, even while doing all-inclusive, but I just don't know if all-inclusive is worth it if the food is this bad. Luckily the hotel is close to other restaurants or else I would have just starved. We also did the japanese restaurant (definitely the best food there but still not good) and the Brazilian steakhouse (awful). Again, I didn't expect much, but it really took something away from the trip and this otherwise great hotel.

Would I go back? Probably not if the food doesn't get better, but if you can look past this then it's worth taking a look at.

  • Stayed November 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SCSooner87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atco, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 17 November 2013

Found this resort to be Very Clean... Rooms we a little musty. But Great Fun and friendly serves made up for it. Stick to the buffet!!!!! Food was Excellent, Grouper, and roasted Duck, to die for. Very entertaining staff. Juniata was a JOY! And Joseph went beyond his service to help in anyway. Weather was a little rainy but what can you do it's November. Lots of room on the beach, and so short of lounge chairs. Everyone was very happy with this trip.. Like I said Can't Wait to Go Back!

Room Tip: Higher floors made not be a musty.
See more room tips
  • Stayed November 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank misdocfish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
138 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
5 of 5 bubbles Reviewed 17 November 2013

In my opinion this hotel is right up there with the best hotels cancun has to offer, ok the rooms might need a little updating but everything else about this hotel is top quality.
Food - We were spoilt for choice (Fantastic)
Service - The staff are the reason this hotel is one of the best in cancun (Special)
Surroundings - The staff here do an incredible job to keep it spotless (Beautiful)
Location - Close to shopping malls and nightlife (Perfect)
Entertainment - The team do a great job to ensure all guests have a wonderful time here (Fun)
Coco bongo was fun, we all had a blast.
This was our second vist to the Riu Cancun and definately not our last. Thanks to the staff for making our holiday so special yet again.

  • Stayed November 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank George P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prague, Czech Republic
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 16 November 2013

Rooms are really smelly, musty , otherwise great hotel, nice and friendly presonel , good food, good drinks, excellent location, super beach, many trips to buy in the lobby,besides for smell in the room clean hotel,

  • Stayed October 2013, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank TOurist420prague
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chalk Hill, Pennsylvania
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 15 November 2013

Loved this hotel. The beaches were white, the all inclusive food was amazing, they had at-night entertainment and it wasnt far from downtown Cancun at all. We had an absolute blast and loved every minute. How can you complain about a hotel that there is nothing to complain about? This place was off the hook and I would return in an absolute heartbeat.

  • Stayed February 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jordan Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Riu Cancun

Property: Hotel Riu Cancun
Address: Blvd. Kukulcan | Km 9, Manzana 50, Lote 5, Cancun 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Spa Hotel in Cancun
#24 Romantic Hotel in Cancun
#28 Top resorts Hotel in Cancun
#29 On the Beach Hotel in Cancun
#39 Family Hotel in Cancun
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Hotel Riu Cancun 3.5*
Number of rooms: 569
Official Description (provided by the hotel):
Located in "Corazone", Cancun's resort area. 14-Storey main building and a 5-storey annex building. On the beachfront. Complimentary sun loungers on the beach. 20 M/65 ft. From a shopping centre. 10 Km/6.2 Miles from downtown Cancun. 20 Km/12.5 Miles from Cancun Int'l. Airport. Credit cards accepted: MasterCard, Amex, Visa ... more   less 
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Also Known As:
Riu Cancun Hotel Cancun
Riu Cancun Mexico
Cancun Riu Hotel
Rui Cancun

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