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Review of Hotel Riu Cancun

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Hotel Riu Cancun
Ranked #38 of 178 Hotels in Cancun
Certificate of Excellence
Reviewed 7 August 2014 via mobile

Just went over to the Riu Cancun to see the remodeling all I can say is WOW WOW WOW not even the same resort that I remember. More to follow with pics when I get back to the States. You will not be disappointed. All new restaurants more open space and yes the AC will chill you to the bones. New swim up bar is an infinity pool. Stand by for more.

Stayed: August 2014
49  Thank Deercreek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,540 - 2,546 of 10,476 reviews

Reviewed 6 August 2014 via mobile

What a great hotel,very clean and comfortable. One of my friends thought that it needed a little bit of modernization with the rooms but I it was perfectly fine. The hotel staff were really helpful and the selection of food (and desserts) was incredible!! The hotel facilities..pool and location next to a beautiful beach was fantastic...I would stay here again definitely..5/5

Stayed: September 2013
4  Thank TrevorKCork_Ireland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2014 via mobile

I literally cannot give his hotel and its staff high enough praise!

Two friends and I stayed here for 2 weeks, all inclusive, back in April of this year. We had THE most amazing holiday, with fabulous weather, delicious food, great drinks and endless laughter!

Every single aspect of this hotel and the staff was absolutely faultless, and great value for money! It's a perfect place for people of all ages to go to... Absolutely brilliant for those ok their 20s (Spring Break and all) but also people of an older or younger demographic, as the hotel and it's bars and pools never got rowdy whilst we were there, but there was plenty of fun!

In the evening, not only was the hotel entertainment brilliant, but the Cancún strip was great too! We went for a night in The City, great for the younger generation, and of course, Coco Bongo! We chose to go in the Gold Member section, where we had bottle service and all night attention from the waiting staff! We also had a fabulous view of the show, and even managed to get ourselves on stage! This place is great for the younger and older people!

We've never had such delicious food in a hotel too... Especially in the á la carte restaurants (try and book a few days in advance for these as they are really popular)!

With regards to wifi, we were allowed 1 hour 30 mins a day per device... Any more, you have to pay for! Little tip though... You can take a short stroll, about 1 minute, to the Starbucks over the road and can use the wifi there!

All in all, we couldn't have picked a better hotel! Spotlessly clean and ideally located a mere 5 minute walk to the main strip, amazing food, drinks and entertainment... And finally, a dedicated team of staff who helped make our holiday THE best holiday we have ever been on!

Thank you Riu Cancún... We will definitely return :)

  • Stayed: April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
13  Thank Claire A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2014

What a place. Literally had just stepped into the hotel and our bags were taken out of our hands and a waitress had came over and took our drink order, we then went to the receptionist and about a minute later we had our drinks. This quality service continued throughout the duration of our stay, treated like royalty. Crazy how far a small tip to a waiter/waitress/maid goes.

The hotel/pool/beach was just incredible. Quality of food was also very high standard and also plenty choice. Had a bar in our room and bottles were topped up every 2 days and we got new towels every day. Honestly cannot speak highly enough of this place.

Was here on a lads holiday and for this is was perfect, location was incredible, walking distance to the strip and the reps at the hotel were so easy to deal with. Really looked after you. You could also take a family/partner here and have a great time. Just an incredible place. Everything was accessible and any activities you wanted to part take in could be organized through the hotel or just outside.

Cannot speak highly enough of this place and its staff. Best hotel I've ever stayed in.

  • Stayed: June 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
20  Thank Kristopher M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2014

i stayed at this hotel for 5 days and i loved it... everyone is so nice. the food is great and the beach is great.. i really recomment this hotel. its a family friendly place and the rooms are up to date. and the clubs are a 5min walk away so you dont have to worry about getting a taxi or anything like that...

Room Tip: make sure to tell the front desk person if u want a nonsmoking room.
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  • Stayed: September 2013, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
8  Thank nancy m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2014

I stayed here towards the end of summer of 2013 and would definitely recommend it to a similar group of travellers. I was travelling with another male friend but we met plenty of people from couples to entire families and everybody seemed to enjoy themselves.

The hotel is a short transfer from the main international airport and on arrival we were welcomed with a local drink and the concierge quickly scurried off with our bags and dropped them off at our room within 15 mins of arrival.

Our first room turned out to be occupied so a quick lift ride back to reception and a very apologetic receptionist sorted us out with a new room only a couple of doors down from the first one.

Rooms are perfectly adequate but not what I would describe as luxury, we had a twin room with a sea view on about the 10th floor so we had an excellent view of the Mexican sunrise/sunset. The room is stocked with local alcohol in the optics and the fridge was always topped up with fresh bottled water. Rooms were generally well cleaned and maintained but overall could have done with a bit of modernisation.

The food was a nice mixture and over the two weeks we tried each of the a la carte restaurants, I would definitely recommend the steak house! It gets booked up early so make sure you get to the reservation desk nice and early the day before you want to dine.

The pools and pool bar were both excellent, the bar staff stick to the rules but serve you for as long as they are allowed to with little questioning. You can't stack the drinks so no point in trying, just get one or two when you go up and then go back as there is rarely a queue. The pool and beach entertainment team were brilliant and worked really hard throughout the day putting on volleyball, water polo, football and bingo!

Overall it was a really good hotel and the staff and location are first class, just needs a little modernisation to push it up to a 5*

Room Tip: Get up high so that you can see the turtles/rays swimming close to the beach
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  • Stayed: September 2013, travelled with friends
    • Location
    • Cleanliness
    • Service
4  Thank stevenmU418ED
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2014 via mobile

The property is well maintained.Staff if friendly and ready to answer any question you have.. The resort restaurants are ok, beach is relaxing and very clean. Their are 4 pool the adults pool is the best to relax at for fun and a lot of laughs.. Check out the main pool bartenders just don't care they will get you smashed..

Stayed: March 2014, travelled with friends
8  Thank jjay1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Riu Cancun

Address: Blvd. Kukulcan, Km 9 | Manzana 50, Lote 5, Cancun 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Romantic Hotel in Cancun
#31 Spa Hotel in Cancun
#32 Family Hotel in Cancun
#33 Top resorts Hotel in Cancun
#34 On the Beach Hotel in Cancun
Price Range: £175 - £328 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Cancun 3.5*
Number of rooms: 569
Official Description (provided by the hotel):
The 24h All Inclusive Hotel Riu Cancun opens all year round and is located right on the beautiful beach of Cancún, in the Corazone area which is the modern hotel zone with American-style shopping center, various restaurants, bars and nightclubs. The RIU Classic Hotels offer comfortable rooms and excellent facilities with great leisure and relaxation facilities, as well as international gastronomy. Enjoy a relaxing holiday - whether alone, with family, partner or friends! The location is ideal because of its proximity to Cancún Airport (20 km) and Cancún city (10 km) and invites you to explore the area. The hotel has 569 comfortably furnished rooms and offers many amenities. Relax in our spa or get in shape at the fitness center. 4 outdoor pools. Day and evening entertainment, as well as our Pacha Discotheque. For lovers of gastronomy, we offer a live cooking stations at our main restaurant, Asian, Italian specialty restaurants, Steakhouse, and 5 bars. ... more   less 
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Also Known As:
Riu Cancun Hotel Cancun
Riu Cancun Mexico
Cancun Riu Hotel
Rui Cancun

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