Relaxed and lively at the same time? It's only possible at the Riu Cancun hotel. The hotel is one of the bigger ones on the strip with almost 1400 guests enjoying their stay when we were there (1500 max). But - the resort has so much to offer that you don't notice so many guests around. 4 pools, each with their own atmosphere and view. A recently expanded squeaky clean beach. 5 restaurants with just good food!
Before our stay, we checked out a dozen other popular hotels in Cancun. We choose the Riu Cancun because a cousin of ours stayed there and highly recommended it. And she was right! The beach has a incredibly stunning color but at the Riu Cancun, just a little more! The beach is big! The sand feels like sugar powder! The beach has a curve which makes the view even better. And most important: not many stones under water so jump in without any worries!
From all hotels we have seen, the Riu Cancun was one of the most busy ones. That's a compliment for the hotel and it's logical. The hotels that are cheaper offer a LOT less than this hotel - deteriorating hotels with lousy amenities and almost no guests are numerous. Or: fancier hotels such as Le Blanc offer better maybe amenities but the guests are more stiff and you won't feel as relaxed as you will feel at the Riu Cancun.
The staff at the hotel is just wonderful. Day in day out they offer you a warm smile and a small talk if you're open to it. Never saw a hotel in my life where they clean as much and as thorough as they do at the Riu Cancun. The cooks, waiters/waitresses, pool staff, maids and cleaners are great people. One guy worth mentioning above all is a guy named Ricardo - every day you can find him at the lobby wearing a black Hotel Beds shirt. If you need an excursion, perfectly honest piece of advice and a real positive attitude, Ricardo is the man to see.
Downsides? Of course! Humidity which makes everything damp and smelly. Reception and cashier staff: half of them are moody and are awkward in the way they treat you. I have the feeling some guests have given them experiences which made them so harsh and cool - but not a nice experience if you expect to be tampered and want to be completely relaxed. Be very sure that if you ask them for special arrangements, to double check on them because 3 times they promised me things which they later on couldn't deliver and they will tell you with a smile: "sorry but that's all we can do". Last downside: the hotel is too nice for 30% of the guests. Noisy Americans from New York City and Brits who think they own the whole world with 3 drinks in their hands and looking like prostitutes make you feel ashamed of the human race. It's awkward to see how they stumble in a reserved restaurant yelling: "Sorry but that seat is empty so we're having dinner hear RIGHT NOW." On a Gala evening, waiters will tell you quietly that years ago people used to wear suits - and yep, unfortunately the Gala evening in the RIu Cancun looks more like a camp site with shorts and bare feet than what it used to look like in the brochure. With a smile I nicknamed the Riu Cancun in the Riu Tattoo - I didn't check but if you told me that 90% of the guests have a tattoo, I wouldn't be surprised! :-D
Anyway, the humidity, moody staff at the reception and the tattoo fans who forgot to bring their tuxedos to the resort - the Hotel Riu Cancun is a great place to stay. You'll feel at home overnight and leave reluctantly...
- Official Description (provided by the hotel):
- Located in "Corazone", Cancun's resort area. 14-Storey main building and a 5-storey annex building. On the beachfront. Complimentary sun loungers on the beach. 20 M/65 ft. From a shopping centre. 10 Km/6.2 Miles from downtown Cancun. 20 Km/12.5 Miles from Cancun Int'l. Airport. Credit cards accepted: MasterCard, Visa ... more less
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- Also Known As:
- Riu Cancun Hotel Cancun
- Riu Cancun Mexico
- Cancun Riu Hotel
- Rui Cancun