I booked the tranfer between the Cancun airport and my hotel in Playa del Carmen and from our hotel in Cancun to the Cancun airport. We treated everything throught email. All the responses were very quick.
Arriving at the Cancun airport was very easy to find them. Our drop off was in Playa del Carmen. Our driver asked us if we knew where our hotel was exactly because the address we gave him we just could go by walk, isnt possible to drive through that street.He also said he could not leave us somewhere where he was not sure was safe for us.
Arriving at out hotel we found out we had no reservation under our name and if we would like to stay, we had to pay for a night the same amount of money we booked to pay for 3 nights! What a rip off!!! Our driver, Eduardo, talked to the owner of the hotel and convince him to get us a bedroom for half of the price the owner was wanting to charge us at that moment. Our driver even offer us to help us to get another hotel, but said that location was really good for the price he got from the owner. If it wasnt for our driver, we wold have spent lots of money more than we planned. Definitelly he exceeded our expectation!!!
In Cancun they picked us on time and took us to the airport.
The cars are new, clean, with air conditioner and the service is flawless!
I loved the service and i strongly recommend to everybody. I will use the service next time Im in Cancun/Riviera Maya next time for sure.
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