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NIZUC Resort and Spa
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Reviews (2,652)
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All reviewsla puntaterra nostraocean suiteadult beachperuvian restaurantplunge poolgolf cartmain buildingcevicheminutes from the airportfour seasonsbeautiful propertybreakfast buffetclose to the airportkids clubbutler servicecancun airport
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1,830 - 1,835 of 2,652 reviews
Reviewed 12 February 2014

My birthday present this year was a trip to Nizuc. What a wonderful gift! The hotel is beautiful. The property is perfectly located on a serene cove and the ocean but before the hotel strip ( one hotel next to another).The rooms are elegant ...the food was excellent and varied ..the amenities were first class..the staff was more than accommodating and the atmosphere was relaxed elegance. We loved our stay and look forward to returning soon.

Stayed: February 2014, travelled as a couple
Thank Anne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NIZUC R, Director de Relaciones Públicas at NIZUC Resort and Spa, responded to this reviewResponded 5 March 2014

Distinguished Guest,

Thank you for taking the time to share your Birthday experience at NIZUC Resort & Spa.
Hope you had a fantastic and special day.

Hope to have you among our guests in a near future.

Our warmest regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2014

If you are looking for a luxury resort and spa to relax and rejuvenate from your busy life, this is it. The attention to detail is unsurpassed. The food is gourmet quality and the staff is so warm and accommodating (Raul, our butler, Denny, our waiter pool/beachside and Mariana at the front desk, just to name a few). We felt totally pampered and well rested after our four night stay. We would definitely return! Thank you, Taniele from Ultimate Jet Vacation, for recommending Nizuc. We love working with you.

Room Tip: Request Ceiba (residence 1) if you can. Perfectly located.
  • Stayed: February 2014, travelled as a couple
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1  Thank cherylg546
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NIZUC R, Director de Relaciones Públicas at NIZUC Resort and Spa, responded to this reviewResponded 5 March 2014

Distinguished Guest,

Thank you for your time in sharing your experience at NIZUC Resort & Spa.

Your comments encourage us to keep improving every day.

Please receive our best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2014

We have vacationed in the cancun/playa del carmen area for many years, enjoying many different resorts such as secrets maroma, secrets capri, paradisus la perla, royal hideaway & le blanc. Nizuc is a new resort, having opened less than a year ago. One of the highlights of this property is it's close proximity to the airport but separation from the cancun hotel zone.

Upon check-in, we were upgraded to a suite with a plunge pool in one of the higher rise buildings. Interestingly enough, we declined the upgrade in order to stay in the main building which is much closer to the pools, beach and restaurants. The bed was perfectly situated to capture the view of the ocean. The terraces are all wonderfully spacious. There is one detail that has been neglected in the guest rooms. The lighting in the bathrooms is not designed to accommodate seeing one's self in the mirror.

Though Nizuc is not adults only, it is a very quiet resort. This was very appealing to us. Anyone seeking daily pool activities or nightlife, go elsewhere. The two pools in the main area are gorgeous. We chose to relax at the smaller adults only pool. It is absolutely tranquil. There is a third pool at the far end of the resort, tucked in between the Terra Nostra restaurant and the mangroves. Didn't seem appealing.

Based on reviews on this site, we were prepared for a bit of sticker shock with regard to food pricing. For anyone who has vacationed in the caribbean, expect the prices to be in the same ballpark. Yes, expensive, but no more so than dining at a la carte restaurants. We simply chose to not overeat or over drink! We very much enjoyed the breakfast buffet -special thanks to Jesisai, dinner at LaPunta -thank you William. Dinner at Indochine was good as well. The restaurants each have their own unique and appealing design.
Beware - bottled water is expensive to the extreme. Be sure to ask for "house water" at the restaurants. Your water will be poured from a pitcher, no charge!

The tennis courts on the property were not yet completed when we were there. They may be by now. Through the concierge, my husband connected with a terrific pro by the name of Mariano. They played off premises. Mariano was the best pro my husband has played with in the area. Hopefully, once the courts open, he'll be the go to person at Nizuc.

I had two wonderful massages at the spa with Enrique.
When looking at the price list for massages, be aware that, as an example, a 50 minute massage is stated as $160. After tax and service charge, the bill was about $220...

Nizuc is the perfect resort to visit if you are looking for a relaxing and pampered vacation. Over and above the beauty of the surroundings, the staff is impeccable. The resort really sets the standard for excellence!

Room Tip: rooms in the main building are well situated.
  • Stayed: January 2014, travelled as a couple
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2  Thank adtpny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NIZUC R, Director de Relaciones Públicas at NIZUC Resort and Spa, responded to this reviewResponded 5 March 2014

Distinguished Guest,

Thank you for sharing your experience at NIZUC Resort & Spa.

Your comments help us to improve our service every day.

Soon our tennis courts will be finished and a profesional Tennis Pro is joining us. We will keep the updated information in our social media. Hope to have you visiting NIZUC again son.

Please receive our best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2014

This is an exquisitely appointed modern walled-in Mayan luxury hotel situated in an isolated area on the Caribbean Sea side of the Cancun Peninsula (across from Cancun's Hotel row). For a quality quiet get away resort, the Nizuc is difficult to beat.

The only down side is you will be a captive of the hotel since there is very little else in the immediate area. To meet tour buses, we were forced to walk a half mile outside the compound to the Westin-Regina Hotel. The three restaurants within the compound are fair to meddling, but very pricey, with Indochine, seeming to be the best of them. My wife got sick on the Veal Loin at Romano's.

Her analysis is that the resort gave us "Mexican quality at European prices." Nizuc is still working out the kinks in their phone/internet system, but were anxious not to allow that to interfere with overall quality of our stay. If problems should arise, may I suggest getting to Fransciso pronto: He is the "Rainmaker/Fixer," and worth his weight in gold.

Room Tip: The front towers are the only ones with a view of the hub of the harbor. From the others towers, one sees the trees and bushes that line the Caribbean sea. it is not unpleasant, but not strictly an "ocean view."
  • Stayed: February 2014, travelled as a couple
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    • Sleep Quality
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    • Cleanliness
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4  Thank Herbert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NIZUC R, Director de Relaciones Públicas at NIZUC Resort and Spa, responded to this reviewResponded 5 March 2014

Distinguished Guest,

Thank you for your time in sharing your experience at NIZUC Resort & Spa.

Your comments are appreciated since they allow us to keep improving our service.

Hope to have you in our resort again in the near future.

Please receive our best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2014

Just getting ready to leave resort. Spent 6 nights here which is enough. The hotel is very quiet with very limited activities. You have 3 waterfront choices, paddle board, kayak or snorkeling off the beach. If you want to lay on the beach and do nothing this is the place for you. Great location with 2 beaches. One on the ocean and one on the bay. Great service and pampering. Food and beverage off the charts expensive for what you get. It,s not just the prices but they bang you for hidden service charges and resort fees. Probably would not return.

Stayed: February 2014, travelled as a couple
1  Thank William G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NIZUC R, Management at NIZUC Resort and Spa, responded to this reviewResponded 5 March 2014

Distinguished Guest,

Thank you for your time in sharing your experience at NIZUC Resort & Spa.

Your comments are important to us and help us to improve every day.

Please receive our best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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