i went here with my family and friends in april for a week. all in all it was a wonderful trip but the hotel does has some downfalls. here are my comments by category:
resort: 5 stars...absolutely beautiful! very peaceful and feels like a balinese Amen type resort. there are water and fire features everywhere. it can be a bit large and confusing when you first arrive, but eventually you get the hang of it. some of our group did not like having to take a cart to the main areas from your room so you may want to request a main building room if that would be an issue for you. those rooms, however, do not allow kids. i will say that we never waited more than three minutes for a golf cart to come around and take us where we needed to go.
rooms: 5 stars...huge rooms with everything you could want or need. comfortable beds and pillows, huge bathrooms and closets, Nespresso machine, large patio (with plunge pool if you are lucky), and a great design.
staff: 5 stars...everyone here truly wants you to enjoy your stay. they are sincere in their service and you feel welcome everywhere. our butler Osvaldo was incredible!
food: ok, here is my issue. I am a foodie so I know I have higher standards than most. But, I was traveling with a group of people with some being more and less picky. the food at Nizuc is fair. the prices are beyond exorbitant! i don't mind paying high prices for food on vacation, but i want it to be worth it. I never left a meal thinking i wanted to go back. The only place that was really impressive was the breakfast buffet they had in the mornings. This was the biggest complaint of everyone in our group. the casual pool bars and restaurants were good, but the other options (and you had no other place to go) were fair at best and you paid top dollar. In Mexico, that can be annoying!
one other thing to note. we rented a catamaran for the day through the activities desk. we paid $1400 dollars for it and were told we were going on a beautiful boat with drinks and then a lunch at an island, and then a possible snorkel and then back. we paid upfront at the hotel through the concierge. when we got to the marina, they had us pay an additional $12 per person for taxes( never told about this ) and had plastic cups with warm soda (not even cans) for us to drink out of that were spilling on us during the trip. we get to the island for our lunch and it was a buffet that was extremely crowded with other locals and there were bugs flying all over the place. the food looked beyond inedible. we asked our captain to please take us somewhere else and he said that this place was what was included. we said we did not care and wound up going to another restaurant and spent another $500 on lunch. we did not mind but again, we wish the hotel would have been more honest with the type of meal we were in for. the Ritz would have never done this outing. and this is the difference between this hotel and a brand like the Ritz. But, we had a great time that day and if that is our biggest problem in life, than consider ourselves lucky!!
in sum, Nizuc is a great place. bigger resort but great service. not as detail oriented as some of the finer hotels, but they really do try and the atmosphere is beyond beautiful!
- Official Description (provided by the hotel):
- NIZUC Resort & Spa provides an escape like no other on Mexico’s stunning Caribbean coast. Offering subdued extravagance and an unsurpassed level of service, NIZUC is the ultimate place to take in the sun, sand, sea, and tranquility of one of the world’s most coveted destinations.The luxurious new resort is located at the gateway of the Riviera Maya in beautiful Punta Nizuc with two exclusive beaches, lavish spa, six gourmet restaurants, deluxe conference and events center, a kids club and sumptuous accommodations throughout its 274 private suites and villas. Harmoniously blending cutting-edge architectural design with barefoot luxury, the resort is the epitome of relaxed elegance. Positioned on a lush 29-acre nature preserve, NIZUC is surrounded by rich tropical foliage, a flourishing coral reef, and serene waterways that add to its mystic ambiance. A wide variety of outdoor activities on or near the resort include snorkeling, scuba diving, fishing, and world-class golfing.NIZUC is home to the region’s most distinguished dining with six gourmet restaurants ranging from contemporary Mexican to Asian and Mediterranean fare. All of NIZUC’s restaurants are open to both guests and visitors of the resort. At the heart of this exclusive resort is NIZUC SPA by ESPA, a 30,000 square foot wellness facility that features beachfront private treatment rooms, thermal experiences and a fitness center. A sanctuary for the senses, NIZUC SPA by ESPA offers one-of-a kind treatments inspired by ancient Mayan rituals. NIZUC Resort & Spa offers a world of luxury and sophistication that is redefining modern Mexican luxury. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with LoveHolidays, Splitty, Booking.com, TravelUp, Expedia, Hotels.com, Ebookers, Evoline ltd, HotelsClick, TripOnline SA, HotelQuickly, 5viajes2012 S.L., getaroom.com and Cancelon so you can book your NIZUC Resort and Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.