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“Chichen Itza Tour and Ik Kil Cenote”
Review of Cancun Passion

Cancun Passion
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Coba Express from Cancun
Ranked #58 of 364 Tours in Cancun
Certificate of Excellence
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Owner description: At Cancun Passion we have been professionally operating excursions for tourists in Cancun and the Riviera Maya for more than 30 years. Our ideology is to offer, “A Passion for Perfection”, with a commitment to offer our clients the highest quality service, especially on our tours to one of the 7 Wonders of the Modern World: Chichen Itzá. Thanks to this commitment we have become renowned over the years for being leaders in the field of excursions in the destinations where we operate. In our search for perfection we take care of the smallest details in our service. From having the best qualified guides and integrally transmitting the history of each location, to having the best equipped coaches so we can transport our clients in a comfortable, entertaining and safe atmosphere.
Reviewed 30 October 2013

This was a very enjoyable and interesting tour for my wife and I, even though it was a long (11.5 hour) day. The tour staff was outstanding (very knowledgeable and friendly) and the bus was very comfortable. We were served refreshments and baked goods shortly after we departed and then the tour coordinator, Felipe, and one of the guides, whose name I don't recall since my group was not with him on the actual tour, gave us information about Chichen Itza and the Mayans on the 2 + hour trip, which made it go by faster. Felipe was amazing the way he could switch between English and Spanish mid-sentence.
When we arrived at Chichen Itza, we were divided into two groups: one English speaking and one Spanish speaking, and Josue was our tour guide. It was a very warm, sunny day and umbrellas were provided for those who wanted them. Josue was very knowledgeable and kept the tour going at a pace where we didn't feel neither rushed or that it was going too slow and that we might miss something important. Also, whenever we stopped so he could relay information to us, he always did it in the shade when possible, which was appreciated.
My only complaint, other than the heat and humidity, was the vendors inside the compound. On some of the paths, they were lined up end-to-end on both sides and they were constantly trying to get you to buy something from them which became annoying after a while. Of course, Cancun Passion had no control over this and they did warn us about it ahead of time.
After the tour of Chichen Itza, cold Corona beer was available for those who wanted it as you got back on the bus, and non-alcoholic refreshments were provided for those who did not want beer once the bus got underway. We then had an all-you-can eat buffet lunch, which was very good, at a nearby restaurant, and some live entertainment was included. The lunch was included as part of the tour but you had to pay for the drinks, but the price was reasonable. After lunch, there was time to do some shopping and then we went to the Ik Kil cenote for a refreshing swim.
On the trip back, a very interesting National Geographic video was shown, and the tour guides spoke only when necessary, such as to relay some information about a town we went through, because quite a few people were sleeping on the way back.
The bus pulled off onto the shoulder of the highway before we got to Cancun and quite a few of us who were staying in hotels in the hotel zone near or not too far from the downtown area were transferred to a shuttle van where we were taken back to our hotels. We were originally told when we booked this tour that we would be back at the hotel around 7:00 P.M. We arrived at 6:57 P.M.
I was very impressed with the efficient way the entire tour was conducted, and the professionalism and friendliness of the tour staff. I would definitely use this company again for another tour.

1  Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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"mayan culture"
in 108 reviews
"our tour guide"
in 131 reviews
"great tour"
in 99 reviews
"chichen itza"
in 86 reviews
"continental breakfast"
in 45 reviews
"deluxe tour"
in 31 reviews
"sink hole"
in 51 reviews
"ik kil"
in 41 reviews
"comfortable bus"
in 18 reviews
"day trip"
in 66 reviews
"bus driver"
in 24 reviews
"souvenir shop"
in 21 reviews
"express tour"
in 13 reviews
"hour ride"
in 14 reviews
"tequila shots"
in 12 reviews
"would highly recommend this tour"
in 16 reviews
"mexican food"
in 13 reviews

1,344 - 1,348 of 1,637 reviews

Reviewed 29 October 2013

The husband and I took a 12 hour trip with Cancun Passion that departed our hotel in the hotel zone of Cancun. The pickup and drop off at our hotel door was convenient, even though we had to stop at several other hotels too. The staff on the tour was wonderful and they do a great job of making sure you have a good time and get to learn a lot about the history. We spent about 2.5 hours at Chichen Itza (they provide complimentary sun umbrellas to take through the ruins on hot days) and 1 hour at the Ik Kil cenote (awesome deep sink hole for swimming/diving), with a stop between the two attractions for lunch. The guides definitely put a lot of pressure on you to not buy souvenirs at Chichen Itza, but to rather wait until you stop for lunch in the village. I can appreciate supporting the local artists, but I felt like the pressure was a little undue as some (granted not all) of the vendors at the actual ruins site were clearly peddling their handmade wares, and in hindsight we wished we would have purchased a few things where the selection was much better. The included lunch was tasty and the beverage prices at lunch were reasonable (beverages are included on the bus trip itself). At Chichen Itza, we spent about 1.5 hours following the English-speaking guide, but then broke off from the group for the last hour as we didn't feel as though we were going to see as much as we wanted to...the grounds are huge and the guide moved very slowly. The history he provided was interesting, but overall I wanted to see more things up close rather than get an extreme level of detail on a few select ruins....you can decide what is best for your group, though. Overall it was a great trip and we are glad we toured with them.

Thank Jody W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2013

They (Josue, Jose, Carlos and our driver were THE BEST tour guides ever. They were knowledgeable, friendly, an spoke very clearly and distinctively. Often times, Native speakers go so fast it's hard to keep up, but that was not the case with these guys. Josue was great about making sure we had time to enjoy things on our own and filling us in on the history and culture in the most shaded areas possible, because the heat was unbearable that day. I recommend bringing extra cash for this excursion so you can purchase souvenirs and tip the hard working staff. They work VERY LONG hours in adverse conditions.

Thank Andre W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 October 2013

I booked with Cancun Passion at the suggestion of Alex at the tour desk of the Iberostar Paraiso Maya. I was pleased with my experience. We chose them for a Deluxe trip to Chichen Itza and Tulum Express.

Chichen Itza - It is a long bus trip. (around 2 hours) We were picked up promptly at 7:30. We picked up from several other hotels. This seems to irritate some travelers, but I didn't mind. Once everyone has been picked up, the drivers, servers and guides introduced themselves. They passed out fruit, sweet rolls and water. Coffee and tea was available as well. The guides did a bit of talking about Mayan culture. They spoke very good English and said everything in English and Spanish. I enjoyed the information. Later they did a bit of pushing of a few items; calendars and necklaces. We did buy a calendar with our anniversary date on it. There was no pressure. Our guide (Josue) was very knowledgeable during the tour. They made umbrellas available to those that wanted them. Someone also met us half way through the tour with cold water. As we got on the bus, cold beer, water and soda was available. When everyone was finished with the tour, we loaded up and went to a delicious lunch. We then went and swam in the Ik Kil Cenote. When the tour was over, they explained how they all split the tips and thanked us in advance for the tips.

Tulum Express - for this tour we had Ana. I originally thought she was a little harsh, but grew to really like her. She was very funny, informative and I got the chance to chat with her quite a bit on the way back. We were picked up the same as before, but in a smaller van. We then met up with the large bus. Ana gave us some information on the way. She also advised us to purchase drinks and snacks before going past the vendors. We did and we were glad we did, it is hot and sticky.

I found both tours to be enjoyable, informative and well organized. I wouldn't hesitate to use them again or recommend them to friends.

1  Thank Sunshine36616
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 2 October 2013

My wife and I went on the 12 hour tour Chichen Itza deluxe, which includes chichen itza, lunch, cenote(sinkHole) visit, food and drinks including beer on the bus, sun umbrella at chichen Itza and bottled water. We went on Wednesday September 25. our bus 245 tour director was Tony. He was very knowledgable about the Mayan history. As stated in previous reviews yes he talks alot, but its for your benefit. Alot of it is info about where the bus will be etc, its a large place and you possibly could get lost. all the guides speak english and Spanish so, you can ask questions etc. The one things i didnt agree with him about is he trys to make it sound like the things you could buy from the people selling stuff around is bad or fake or whatever. Totataly wrong. At the restaurant there is a gift shop hes says is "real stuff". Take my advice all is the same . nothing wrong with any of it except at the Chichen Itza is less expensive and you can Bargin with the people as there is a lot of competion for your money. at the restaraunt they have a captive audience so the high prices dont go down. dont be afraid of the sellers at Chitchen itza yelling out things like hey USA come see what i sell etc etc. they are just trying to get to you to their stand, not rob you. it you dont want to just keep walking. as I said dont be afraid to bargin, thats part of the culture. anyway food at restaraunt is very good, remember there drinks ARE NOT included and you cant bring your own, so bring money for that.
Sinkhole is fun and if you want you can jump off cliffs into the sinkhole. Take advice and get life jacket if not a good swimmer as water is 159 feet deep and only one small area to get out if you needed to. Service on the bus was excellent, comfortable. they offered food and drinks multiple times. water, soda ,beer,muffins, apple, bananas. Yes this trip is a long day but well worth it.

Tips: bring a hat for the sun, they have sun umbrellas but kinda cumbersome walking around Chichen with that.Comfortable shoes, lots of walking. Money, either small pesos or one dollar bills, the vendors at Chichen dont break large bills, they are not stores. At the restaraunt you can pay with credit cards for gifts but as i stated, you can get the same stuff for less at Chichen. for the Cenote(sinkhole) bring towel, and your swim suit. and for all bring a camera. lots of great photos!

Thank Tim W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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