This was a very enjoyable and interesting tour for my wife and I, even though it was a long (11.5 hour) day. The tour staff was outstanding (very knowledgeable and friendly) and the bus was very comfortable. We were served refreshments and baked goods shortly after we departed and then the tour coordinator, Felipe, and one of the guides, whose name I don't recall since my group was not with him on the actual tour, gave us information about Chichen Itza and the Mayans on the 2 + hour trip, which made it go by faster. Felipe was amazing the way he could switch between English and Spanish mid-sentence.
When we arrived at Chichen Itza, we were divided into two groups: one English speaking and one Spanish speaking, and Josue was our tour guide. It was a very warm, sunny day and umbrellas were provided for those who wanted them. Josue was very knowledgeable and kept the tour going at a pace where we didn't feel neither rushed or that it was going too slow and that we might miss something important. Also, whenever we stopped so he could relay information to us, he always did it in the shade when possible, which was appreciated.
My only complaint, other than the heat and humidity, was the vendors inside the compound. On some of the paths, they were lined up end-to-end on both sides and they were constantly trying to get you to buy something from them which became annoying after a while. Of course, Cancun Passion had no control over this and they did warn us about it ahead of time.
After the tour of Chichen Itza, cold Corona beer was available for those who wanted it as you got back on the bus, and non-alcoholic refreshments were provided for those who did not want beer once the bus got underway. We then had an all-you-can eat buffet lunch, which was very good, at a nearby restaurant, and some live entertainment was included. The lunch was included as part of the tour but you had to pay for the drinks, but the price was reasonable. After lunch, there was time to do some shopping and then we went to the Ik Kil cenote for a refreshing swim.
On the trip back, a very interesting National Geographic video was shown, and the tour guides spoke only when necessary, such as to relay some information about a town we went through, because quite a few people were sleeping on the way back.
The bus pulled off onto the shoulder of the highway before we got to Cancun and quite a few of us who were staying in hotels in the hotel zone near or not too far from the downtown area were transferred to a shuttle van where we were taken back to our hotels. We were originally told when we booked this tour that we would be back at the hotel around 7:00 P.M. We arrived at 6:57 P.M.
I was very impressed with the efficient way the entire tour was conducted, and the professionalism and friendliness of the tour staff. I would definitely use this company again for another tour.
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