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GR Solaris Cancun
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Reviews (5,052)
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2,511
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2,388 - 2,393 of 5,052 reviews
Reviewed 28 November 2013

Our second time there, and it was not a dissapointment. Actually, it got better. The staff at the GR are among the best. Not once did I see one not smiling. The Entertainment staff are awesome. Sandy, Jonas, Danny, Christian, Rolando, Alexis....you guys are wonderful! They got everyone involved, by the end of the week, you know most of the people in the resort. Also David and the entire wait staff were also great. I can't forget housekeeping, everyday when we returned to our room, there was a cute animal made out of towels waiting for us. I think her name was Roxanne. The resort is well maintained and very clean. Could they upgrade the rooms? You bet! They are dated but well maintained. They will get you matress toppers if you request them, no charge. The food? Some nights was great some nights was terrible most nights were ok, I think average for an all inclusive. If the dinner didn't appeal to you, hit the deli where they always had good sandwiches and snacks. They had extremely good shows everynight, very much worth the time, and again, the entertainment staff ran it and made it fun. The pool was great, although it could have been heated.I know it's Cancun, but the pool water in the mornings had a chll. The beach was A+ all in all, can't wait to go back next year.

Room Tip: All ocean view rooms are great, bay view rooms are ok, but side rooms that look at the building next door suck, so spend a few extra dollars for the view, it's great and worth it.
  • Stayed: November 2013, travelled with family
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1  Thank Rick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this reviewResponded 13 January 2014

Thank you for writing such wonderful comments of your stay at GR Solaris. Thank you for mentioning how great our staff is, especially Sandy, Jonas, Danny, Christian, Rolando, Alexis from our Entertainment Staff. We are very happy you liked the towel animals of our Housekeeping staff.

We are looking forward to see you next year.

Best regards,
Hoteles Solaris de México

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Reviewed 27 November 2013

We stayed at the GR in mid November 2013. We dined practically every night in their Marco Polo restaurant. We were welcomed in this luxurious, dimed light and serene restaurant by a very friendly staff. The food was superb and the service just " out of this world". The waiters could not do enough to make our dinners an evening to remember. Feliciano was attentive to all our needs, Vasquez anticipated our next request, Vermon kept us smiling and Freddy always the wealth of information regarding local information. For breakfast and lunch Cem & Salaya were there with our favorite drinks before we even sat down !! We will repeat this vacation next year for it was the perfect spot for R & R.

Room Tip: All rooms are good, all rooms have an ocean view.
  • Stayed: November 2013, travelled as a couple
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1  Thank Suzanne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this reviewResponded 13 January 2014

Thank you for your review regarding your stay in our hotel. We are very happy that your stay in our hotel was pleasing and that you enjoyed Marco Polo Restaurant.

We hope you will come back and visit us soon

Best regards,
Hoteles Solaris de México

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Reviewed 23 November 2013

We stayed at the GR Solaris mid November 2013 for our 10 year anniversary. We arrived around 10 am and our room was ready around 2pm.
Overall I thought the hotel was very good. I thought it was very comparable to other similar resorts in the same price range that i have stayed at before. The beach and pool areas were excellent. The food was good, and very comparable to other resorts in Cancun and Playa. We had requested a King room and were given a Double. We had a lagoon view with a small balcony on the second floor. We had noisy neighbors and heard alot of traffic noise. I would recommend ear plugs. Also, I felt the rooms could use a little updating. Our sink had a crack in it and the mirror had some funny spots on it. We only got to experience one show, the Magic Show, but it was very very good! I would highly recommend it. Staff were always friendly and we had no issues while there. I would return if given another good price, but we typically like to try different resorts.

Room Tip: We walked down the beach about 10 mins and got a 1 hour massage for $40!!
  • Stayed: November 2013, travelled as a couple
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1  Thank Karissa1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this reviewResponded 13 January 2014

It is always great to hear that our guests enjoy themselves during their travels. We value your opinion as we are always looking for ways we can improve the guest experience.

Looking forward to see you soon and exceed your expectations.

Kind Regards,
Hoteles Solaris de México

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Reviewed 23 November 2013

We stayed at GR Solaris in early October with a large group of our friends from Maine, USA. We truly enjoyed our stay and felt like we were in paradise. We had an ocean view room that overlooked the pool and ocean. If we were not on a lounge chair under an umbrella on the beach or sitting by the pool, we were on our balcony enjoying the tropical air and beauty that surrounded us! We had excellent maid service and beverage service in our room. The staff were friendly and always accommodating to our needs. My husband, Chuck, was pleased to meet Hamilton, our bartender. Hamilton made sure we always had a beverage in hand. He always made them with a friendly smile and he made us feel welcomed with his pleasant personality. If you have chance to try GR Solaris, look up Hamilton at the bar, he provides great service. Edgar also was a great bartender at the swim up bar! We would highly recommend GR Solaris.

Room Tip: Request ocean view room. It is worth the cost of the upgrade!
  • Stayed: October 2013, travelled as a couple
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1  Thank Chuck P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this reviewResponded 13 January 2014

Thank you so much for your review regarding your stay in our Hotel. We loved reading that you enjoyed our facilities, the room and also, thank you for pointing out how great our staff is especially Hamilton and Edgar.

We are looking forward to see you soon

Best regards.
Hoteles Solaris de Mexico

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Reviewed 22 November 2013

We were met by a very helpful and friendly staff upon our arrival. The room was very clean and nice. The food was exceptional! We did not get bothered by salesmen trying to sell excursion packages at the hotel. The staff was the best. They were always willing to help and assist. In any way possible. We've only been home for a day and we're already planning our next trip. The best excursion we went on was the catamaran ride and snorkeling on Isla Mujeres. A big thank you to all we met that made our trip so great! Thank you!!!

Room Tip: The deluxe ocean view room is the best
  • Stayed: November 2013, travelled as a couple
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Thank Sharlene R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this reviewResponded 13 January 2014

Thank you so much for your review regarding your stay in our Hotel. We loved reading that you enjoyed our facilities, the food selection and also, thank you for pointing out how great our staff is
We are looking forward to see you soon

Best regards.
Hoteles Solaris de Mexico

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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