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All reviews marco polo entertainment staff time share magic show ocean view swim up bar adult pool per device lower pool kids club nightly shows main pool make reservations mexican night picky eater timeshare presentation a lot of fun
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Reviewed 22 January 2017

The property is very nice the rooms are well appointed with great views of the ocean or a lagoon across the street. The staff are great, so friendly and helpful . There are shows each night which are pretty good. This property is an all inclusive and the food is good. Mostly buffet style but there are two restaurants that offer menu style dinning. the property has two pools activities everyday. provide free use of kayaks and paddle boats.

  • Stayed: January 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank pmif
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolarisHotels, Servicio al huésped. at GR Solaris Cancun, responded to this reviewResponded 24 January 2017

Dear pmif:

Thank you for your kind words; it is always an honor to receive such complementary reviews.

We look forward to welcome you back soon for another amazing vacation full of #SolarisPassion!

Best Regards
Hoteles Solaris de México.
*Y

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Reviewed 21 January 2017 via mobile

This is a typical all inclusive. The rooms were clean and house keeping did a great job everyday. Overall the entire staff was wonderful. Yuliana was amazing in setting up a romantic dinner on the beach for us. That was the best meal we had. The only reason it gets a four is the food. It was good but not great. Mostly the same thing again and again. The pool snack bar was a nice to have during the day. If you are looking for a decently priced resort this is it. Cant beat it fir the price. Also their giftshop is really well priced. Finally bring pesos. I know it says it includes tip but the staff goes above and beyond everyday and deserve some gratitude.

Stayed: January 2017, travelled as a couple
2  Thank Sally P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolarisHotels, Servicio al huésped. at GR Solaris Cancun, responded to this reviewResponded 22 January 2017

Dear Sally P:

We are happy your overall experience was good and have felt an exceptional service from all the staff.

Thank you for the suggestion, we appreciate hearing what our guests enjoy during their stay and what we could possibly change in the future.

We are looking forward to welcoming you in a near future and pamper you as you deserve.

Best Regards

Hoteles Solaris de Mexico.
*Y

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Reviewed 18 January 2017

My husband and I spent our 1st year wedding anniversary in this hotel and it was such a wonderful experience. Our room has an excellent ocean view wherein we can listen to the waves all day and all night long. There are three pools in the vicinity and a jacuzzi. I had fun sun bathing by the water and since we went during the low season there were not a lot of people staying in the hotel at that time, so I felt like we had the whole beach to ourselves which create the best romantic atmosphere. The staff are superb they cater to your need as well as help you with great deals. It was all inclusive including drinks so I think that was a big bonus. I would definitely go back to Cancun and to their hotels.

  • Stayed: January 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Aieden G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolarisHotels, Servicio al huésped. at GR Solaris Cancun, responded to this reviewResponded 20 January 2017

Dear Aieden G:

Thank you very much for your comments about the rooms and the quality of service we offer; our main priority is to make your holidays unforgettable, we hope that you enjoyed the time you spent with us.

It would be a pleasure to welcome you back for another memorable Solaris experience.

Best Regards
Hoteles Solaris de México.

*Y

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Reviewed 18 January 2017

It is a very nice all-inclusive hotel. The food was good and the view from the rooms are good. There are many places to enjoy the sun either by the pool or on the beach. The hotel provides towels for the pool and also for the beach chairs. The sand on the beach is very soft, which makes it more difficult to walk on. To get to downtown Cancun you have to take a bus or a cab. There are no shops or stores within a decent walking distance from the hotel.

  • Stayed: December 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank 529rodneys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolarisHotels, Servicio al huésped. at GR Solaris Cancun, responded to this reviewResponded 20 January 2017

Dear 529rodneys:


We appreciate your positive comments about GR Solaris , we loved reading that you enjoyed our facilities.

Please do not hesitate to contact us to help you plan your next trip to Cancún! Stay tuned on our facebook page for future shows, promotions, activities and more!

Best Regards
Hoteles Solaris de Mexico.
*Y

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Reviewed 18 January 2017

My daughter, husband, brother and I made a trip in November. We have been to cancun twice and this was the first time staying here. Daughter was 18 months at the time so a lot of my review is based on her needs. If you are traveling with a child who takes a bath - this place does not have bathtubs - only stand up showers. The bathrooms were very old, small and dirty looking. The shower had a a broken clothes line. It was dull. We switched rooms for ocean view (paid extra); rooms are small without any ambiance. The furniture is old and mangled. You have to pay for Wifi daily (except one free Wed). We arrived late- almost 1130 pm due to flight issues and asked at checkin if we got Wifi would we have to pay for the 30 mins left in the day - he said yes - you have to pay a whole day fee. The food was average. We did not get into the Japanese restaurant because it is not open daily - and have to book the day of at a certain time. And not by calling - you have to walk down to the restaurant. We were there for 5 nights.
They did have a nice pool area for little kids which was great and a little activity center which my daughter loved.

I will not stay here again. Overall below expectations

  • Stayed: November 2016, travelled with family
    • Service
Thank 353samsam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this reviewResponded 20 January 2017

Dear 353samsam:

First of all, thank you for sharing your review on TripAdvisor.
On the other hand we regret to read that we did not meet your expectations regarding our services and facilities.
We had liked that you have experienced a great Solaris time.

Sincerely yours:

Hoteles Solaris de Mexico
*P

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