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“Live Aqua - the ideal adult resort!”

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Live Aqua Beach Resort Cancun
Ranked #4 of 177 Hotels in Cancun
GreenLeadersGold level
Reviewed 26 November 2013

Besides the door slamming’s by housekeeping at all hours, we truly had no complaints. Great resort; love the pool areas and the cabana options. A few aggressive workers on our first day there trying to push the timeshare meetings - a little too much for our first time there. But again, the resort is excellent and very clean which we loved. The hidden garden was our favorite place to dine and AKA bar to hang. Also the pizza and pasta place loved it there!! Great pizza! The resort can use better selections on the Azur menu. Overall a great place for adults to get away!! We will be back.

Room Tip: High floors or the suites on 5th floor.
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  • Stayed: November 2013, travelled as a couple
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3  Thank CraignIvette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerAQCU, General Manager at Live Aqua Beach Resort Cancun, responded to this reviewResponded 3 December 2013

Thank you very much for sharing your review, it's a true pleasure to know that your overall experience with us was enjoyable and met your expectations. Every feedback we receive is very valuable for us as it is our most reliable source to locate areas we have to work at, in order to meet our guests expectations. Our guest's comfort during entire stay is our greatest priority, let me assure you that all the points you mentioned in your review are taken into consideration and will be used to bring our services to the level where we can meet and even exceed every expectation of our highly appreciated guests.

Thank you again and on behalf of all Live Aqua staff, we hope for the opportunity to serve you again and to do our best to make your next vacation an exceptional and memorable experience. Do not hesitate to contact us for any assistance in the future.

Warmest regards,
Alfredo Santamaría
General Manager

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4,919 - 4,925 of 9,703 reviews

Reviewed 26 November 2013

As in the title, this is an outstanding adults only all inclusive resort. From the management staff down to the pool cleaner the service, and attitude of every one is exceptional. This was our second stay, and there most likely will be a third. A few notable comments would be that the liquor selection has improved considerably since the last visit, they now have a wider selection of types and brands of very good or top shelf choices, and friendly bar tenders. The Head Chef in charge of all the restaurants ( Eric De Maeyer) is an exceptional manager, as well as an extremely engaging person, which makes him an invaluable asset to this operation. The bi-lingual Concierge service is outstanding in every respect, with many very good people, including our favorite from both trips Alejandro. One noticeable negative difference this trip was that the bathroom towels and bed linens were starting to show some wear, but I'm sure those are cycled regularly, and we may have caught the end of the cycle. Overall we highly recommend the Live Aqua staff, location, and facility as a reasonably priced five star vacation.

Dick & Sue

Hilton, NY

Room Tip: All rooms have a great view, but a little higher is better.
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  • Stayed: November 2013, travelled as a couple
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3  Thank Richard Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerAQCU, General Manager at Live Aqua Beach Resort Cancun, responded to this reviewResponded 3 December 2013

Thank you for your review of your recent stay and your loyalty to our hotel. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve every day. For us is really important your feedback and is heart warming to realize that our dedication is in the right path, as our goal is not only to make our guests return but to make them feel more comfortable each time and to notice the improvements in our services.

Thank you again for all your kind comments, we are looking forward to your next visit; please do not hesitate to contact us for any pre-arrival arrangement.

Warmest regards,
Alfredo Santamaría
General Manager

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Reviewed 25 November 2013

Went here with my mom last February. Couldn't ask for a better stay. You for sure get your moneys worth. Plenty of pools get there in the morning to get a chair by the pool though. Room service is just as good as the rest of the food! Will return back in the future. Plus is you don't have to worry about any kids or any crazy party clubs in the hotel.

Room Tip: Any room here has a good view just get up high enough so you can see over the trees on the side.
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  • Stayed: February 2013, travelled with family
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2  Thank Kala17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 November 2013

I have traveled many a place in the world and have never been treated to the personal perfection they have achieved at Live Aqua. I must say that it was the staff and amazing surroundings that was the difference. First let me say that I am Celiac (no gluten).
Each Morning began at the Siete restaurant with lovely Isabel greeting us by name and taking us to our favorite table. Jesus and Jorge made the morning lively and warm keeping us brimming with coffee and sparkling water. The last day we were even brought a special enchilada dish they thought we may enjoy.
The second night of our stay, Ismiel, the manager of Azul invited Mom and I back the next night for something not on the menu. The chef Francesco along with Ismiel and Yibron gave us an incredible evening of course after course of gluten free French cuisine of salad with a special lemon dressing, soup de savoy, and beef in a wine reduction with duck breast ending with a gorgeous bananas flambé. Above and beyond- This only continues throughout our stay….
We would sit in the shade on the beach and read after a marvelous morning walk. Marysol brings us grapefruit juice in sparkling water all morning then Elias makes us our first cocktail of the day in the swings at the bar. Elias carved us a beautiful drink out of a pineapple and never ceased to delight us with fun surprises.
Alba, the lovely lady to clean our room would leave us fun surprises each day that were delightful. The room was spotless, as was the entire resort. The grounds are impeccable… and the pools are kept pristine. Lastly I will say our evening at MB was amazing. Angel helped me pick my new favorite Argentine Malbec , and lead us through an evening of gustation that was too die for!
There is one purpose at this resort…. Relaxation and pampering. They exceeded our expectations. Thank you all of you at Live Aqua that created a special oasis for our beautiful trip.

Room Tip: Rooms on the south end of have sunrise views if you are an early morning person!
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  • Stayed: November 2013, travelled with family
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5  Thank Guccenna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerAQCU, General Manager at Live Aqua Beach Resort Cancun, responded to this reviewResponded 28 November 2013

Thank you very much for such a generous and detailed review. I am delighted to read your comments and learn that you have been impressed with our restaurants, the comfort of your room and especially with our service. I’m very proud of our friendly and efficient staff, so it is fantastic to hear they were able to assist you in making your stay as enjoyable as possible.

Thank you for your recommendations, we will be looking forward to your next visit to Live Aqua Cancun, do not hesitate to contact us for any assistance in the future.

Warmest regards,
Alfredo Santamaría
General Manager

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Reviewed 25 November 2013

I surprised my husband with this trip for his birthday, Live Aqua was recommended by Delta Vacations. I told them I wanted it to be "over the top" service oriented. I wanted my husband to feel truly spoiled, all inclusive everything. When we arrived, we did upgrade to the suite ( good choice, especially since the first two days were raining). The staff was wonderful, the environment, the spa...absolutely perfect. This is an all inclusive resort, gratuity included, but I suggest, take care of your servers and they will so take care of you.

The only negative and I mean only, was the north elevators. Waiting for elevators was frustrating.

  • Stayed: November 2013, travelled as a couple
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6  Thank lisa b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 November 2013

My husband and I stayed at Live Aqua Oct 21-25 for our 3rd wedding anniversary. We booked an Ocean View room. From the moment we arrived we felt right at home. We have stayed in Mexico every year since our honeymoon and we absolutely love it. We try a new place each time. Live Aqua is very beautiful. It is definitely a place to come and relax. My husband and I come from the Hospitality industry and are pretty particular about where we stay. Live Aqua ranks pretty high up there, although we have stayed at a few better places. The food is very good, although there were a few misses. The service of the entire hotel staff is fantastic (I have managed hotels for the last 10 years). We were a little disappointed to learn that the swim up bar is not located at the main pool but one of the side pools but I guess that is because thos place is mainly for the relaxing vacationers. Overall, I would recommend this place for anyone looking to take a wonderful all inclusive vacation.

  • Stayed: October 2013
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4  Thank Chefsgirl1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerAQCU, General Manager at Live Aqua Beach Resort Cancun, responded to this reviewResponded 28 November 2013

Please allow me to express my sincere gratefulness for sharing with us this generous comments about our staff and our services. All of us at Live Aqua Cancun are truly grateful for the honor you gave us to be a host of such a special time as your 3rd Wedding Anniversary, it's a true pleasure to know that your overall experience with us was enjoyable and met your expectations.

I am happy to learn from this review that you were pleased with our restaurants and especially that our staff made a difference providing excellent service.

We certainly look forward to welcoming you back in the very near future.

Warmest regards,
Alfredo Santamaría
General Manager

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Reviewed 23 November 2013

We stayed in the Aqua Suite at Live Aqua. We stayed at The Royal last year (in a standard room). I'll make this review mostly as a comparison between the two -- if you're looking at Live Aqua, you're probably also considering The Royal. Honestly, you can't go wrong with either one -- had an excellent time at both.

Food - I might give the Royal a slight edge on food, but the food at Live Aqua was good. There are no reservations required for the restaurants which was a plus compared to The Royal which required reservations (even though the restaurants rarely seemed full).

Mini-bar - The Royal in-room minibar had liquor/beer/soda. Live Aqua had no liquor. We're not liquor drinkers, so this was not a downside for us, but it might be for you.

Activities - I love playing volleyball on vacation, but there were people interested in playing 2 or 3 out of the 6 days we were there. This pretty much mirrored our experience at the Royal last year. Both resorts are more geared toward relaxing than activities. On busy days (like Friday), people will probably be playing... probably not otherwise.

Building - the Royal building seems a little more impressive when you walk in, but both are nice. Things are a little more centralized around a large entry room at the Royal and more spread out at Live Aqua. It makes Live Aqua feel a little more secluded. You'd run into the same people more often at the Royal. That's neither good nor bad... just an observation.

The room - we had a standard room at The Royal and a suite at Live Aqua, so it's not a fair comparison, but we're more likely to return to Live Aqua since the suite was so nice and it also provided some extra amenities (reserved cabana and daily 20 minute foot massage). I think the price difference between the standard room and suite was less at Live Aqua. The suite has an awesome balcony and is huge (including separate half-bath).

Travel time - both are close to the airport... no worries there.

Gym - the gym is bigger/better at Live Aqua than The Royal if you're a weirdo like us who works out on vacation.

Sale - both had slightly annoying staff trying to get you to buy into some sort of vacation club thing ("it's not a timeshare"). We said no to both. This seems to be a given in Mexico. Just be firm. Our vacations are too short to listen to sales pitches.

We really enjoyed both resorts.... You can't go wrong with either one. I think we're more likely to return to Live Aqua since the suite provides such a great value.

Room Tip: Upgrade to the suite!
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  • Stayed: November 2013, travelled as a couple
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6  Thank krdkrd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerAQCU, General Manager at Live Aqua Beach Resort Cancun, responded to this reviewResponded 28 November 2013

Thank you for sharing your review of Live Aqua Cancun. We're happy to hear we exceeded your expectations and we were able to provide a fantastic stay for you. I am sure that your feedback will serve as an encouragement to our team as we strive to continuously improve the quality of our services.

Thank you for your recommendations, we are looking forward to welcoming you back very soon.

Warmest regards,
Alfredo Santamaría
General Manager

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Additional Information about Live Aqua Beach Resort Cancun

Address: Boulevard Kukulcan km 12.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly Live Aqua Cancun All Inclusive)
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Cancun
#4 Romantic Hotel in Cancun
#4 On the Beach Hotel in Cancun
#4 Business Hotel in Cancun
#4 Luxury Hotel in Cancun
#4 Top resorts Hotel in Cancun
Price Range: £272 - £646 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Live Aqua Beach Resort Cancun 4.5*
Number of rooms: 371
Official Description (provided by the hotel):
Live Aqua Cancun, a welcoming place, where being is the first part of feeling. Your senses work together. It's a prism of colors, eclectic rhythms, and seductive details. Enjoy the fusion of idyllic days and energizing nights. It is a monument to your arrival to this Cancun Spa Resort. This sophisticated beachfront resort lies along white sand beaches, across the street from La Isla Shopping Mall and walking distance from some of the best restaurants and shopping malls in the city. Exotic drinks, barefoot luxury and activities overlooking the resort's 8 infinity pools are just part of the exquisite details within our All Inclusive concept. Music worships you at every step, with changes in rhythms that match the emotions you feel and the space around you. The sound is never the same, but always relaxing, exciting and harmonic. Arriving, leaving, just belonging makes you sigh with peace. The Aqua aroma seeps into every nook and cranny up to the sky, down to the sea. Return to yourself. ... more   less 
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Also Known As:
Live Aqua Cancun All Inclusive Hotel Cancun
Cancun Aqua Hotel
Aqua Hotel Cancun
Fiesta Americana Grand Aqua

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