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“Fabulous Resort - Highly Recommend!!!!” 5 of 5 bubbles
Review of Live Aqua Beach Resort Cancun

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Live Aqua Beach Resort Cancun
Ranked #7 of 181 Hotels in Cancun
GreenLeadersGold level
Lexington, Kentucky
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Fabulous Resort - Highly Recommend!!!!”
5 of 5 bubbles Reviewed 4 February 2014

My girlfriends and I recently stayed at Live Aqua Resort for our annual girls trip. The resort is very nice, with the infinity pool being the most spectacular part along with the clear ocean and well groomed beach. The beds at the pool and on the beach are particularly comfortable and I would highly recommend upgrading your hotel room because they will reserve a bed for you each day. They provide shade and comfort for those days of laziness, napping and reading - not to mention a little bit private and romantic. You must experience eating at the Hidden Garden restaurant. Hidden away on the resort, it offers an asian flair cuisine that was very tasty. Our room was very clean and everything in working order. One of my girldfriends had a spa treatment and was very pleased with her service. In our group there were 6 or us girls ranging in age from 32 - 49 and we all loved it! We also went out downtown one night and had a great time and felt safe.

  • Stayed February 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank dawndoll2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alfredo S, General Manager at Live Aqua Beach Resort Cancun, responded to this review, 8 February 2014
Thank you for sharing your review of Live Aqua Cancun. We're happy to hear we exceeded your expectations and we were able to provide a fantastic stay for you. We strive to distinguish our service by giving importance to little details and anticipation of our guests’ needs and desires and it's wonderful to know that it made your vacation a truly unique experience. I am sure that your feedback will serve as an encouragement to our team as we strive to continuously improve the quality of our services.

We are looking forward to welcoming you back and make every effort to exceed your expectations.

Warmest regards,
Alfredo Santamaría
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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8,566 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (2,545)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
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  • Spanish first
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English first
oklahoma
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 4 February 2014

This hotel is beautiful. The food was excellent! We travel a lot, always stay at all-inclusives, and this is the best food we have ever had!! No complaints about service or comfort. The only thing is the bar runs out of some premium brands in the afternoon and doesn't restock. Some of our friends were very upset that they couldn't get their brand of choice! ,The Siete was amazing! Amador was so attentive and provided us with every appetizer on the menu along with the most fantastic burnt coffee I've ever tasted! Don't travel with large groups here,the seating at bars and restaurants is limited.Much more suited for couples!

  • Stayed January 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank okiela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alfredo S, General Manager at Live Aqua Beach Resort Cancun, responded to this review, 8 February 2014
Thank you very much for sharing such a generous review. I am delighted to read your comments and learn that you have been impressed with our restaurants, the comfort of your room and especially with our service. I’m very proud of our friendly and efficient staff, so it is fantastic to hear they were able to assist you in making your stay as enjoyable as possible.

Thank you for your recommendations, we will be looking forward to your next visit to Live Aqua Cancun, do not hesitate to contact us for any assistance in the future.

Warmest regards,
Alfredo Santamaría
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardston, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 3 February 2014

We really did enjoy our week at the Live Aqua. The Food was for the most part good! The weather was fabulous! The service wasn't as warm and friendly as I have experienced in the past, but it wasn't bad either. One thing I wasn't prepared for was the fragrance that permeated the resort. It smells fabulous, however, I suffer from hayfever and that particulatr fragrance was too much for me. I had a sinus attack that lasted the whole stay. Bummer . . . The beach was fabulous!! There are many pools!! It was a very relaxing enjoyable week. Funny thing - the service from one restaurant to the next was not the same level of expertise. There needed to be a map available for the grounds and elevators and written instructions in the rooms for how to operate the phone, air conditioner, and so forth.

  • Stayed January 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
3 Thank Lydia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alfredo S, General Manager at Live Aqua Beach Resort Cancun, responded to this review, 7 February 2014
Thank you very much for taking your time to share with all of us this review, your feedback is very important for us and it is my regret that we were not able to meet your expectations, one of our main objectives is the satisfaction of our guests with the quality on the food and the service. More than any other aspect of our business it is our service we take great pride in. We have been recognized by almost all our TripAdvisor reviewers, as one of the hotels with the best staff in Cancun. I regret that service received during your vacation did not live up to the expectations of luxurious and relaxing experience. I can assure you that every constructive criticism you’ve shared with us has been taken very seriously by our team in order to keep standards, expected by our guests on the highest level, ensuring your satisfaction.

Thank you for adding very generous remarks of the positive sides of your stay with us and mentioning the services that made your stay more comfortable. I remain at your service if there is ever anything I can do for you in the future.

Sincerely,
Alfredo Santamaría
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 3 February 2014

I loved the sushi by Vanessa and Estaban. They are so nice and the sushi is so good. I ate there all 7 nights. Thanks again to Vanessa and Estaban and David. Also, the place was nice but if you like a younger crowd I would definitely go somewhere else. The pool is awesome too.

  • Stayed January 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Suelikesvacation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 3 February 2014

Hotel is very nice and the staff was wonderful. Did a 7 day trip with two other couples and had a blast. Make sure to ask for these staffers: David Gómez at the pool, Fernando at the buffet, Enrique at Egos Bar, and Santiago at the downstairs bar. Food and beach were outstanding.

  • Stayed January 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Wes10Pyb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Texas
Level Contributor
59 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 3 February 2014

Stayed at this resort sadly for only 1 full day- and 2 nights. The service was EXCELLENT! We did not go anywhere without someone greeting us by our name. Loved the lobby scents and hand massage upon check-in. We had a room on the 4th floor the first evening. Beautiful and sparkling clean. Great ocean view.

Had a 'slight' hassle upon check-in which really was no big deal, but on the second day management found us at the pool and upgraded us to a top floor suite with Aqua Club Access as well as a pool cabana and foot massage. GORGEOUS room! The beach is impeccable and the food at all establishments VERY good and unique to each restaurant. Coffee shop was one of our favorite hang-outs and the pastries at each restaurant divine!

Had a spa couples massage- heaven! The pre-massage spa facilities are wonderful as well.

The only thing that could be improved upon would be the pool drinks-- they indeed are watered down a bit. I'm not a drinker, but drank ALL afternoon and didn't feel a thing :) Normally 2 drinks would put me under.

I would recommend this resort to anyone!

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank jujuscorner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alfredo S, General Manager at Live Aqua Beach Resort Cancun, responded to this review, 7 February 2014
Thank you very much for taking time and sharing your experience with us. At Live Aqua Cancun we strive to make every stay, as close to perfection as possible and we will continue working hard in this direction. Comments like yours have always been of great assistance in fulfilling this mission. We really appreciate your constructive criticism and suggestions shared with us, it’s importance is priceless in an effort to provide comfort and relaxing moments to our guests.

Thank you again for your valuable review and recommendations, please feel free to contact us for any assistance in the future.

Warmest regards,
Alfredo Santamaría
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Medford, Massachusetts, United States
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 3 February 2014

Had a great stay at Live Aqua January 9-14th. The resort looks exactly like the pictures, it's almost uncanny.

Bars - all staff were very attentive (granted, we tipped pretty frequently). Roger at the pool bar is awesome, he already has another drink waiting for you before you've finished your current drink.

Food - a little tough to find vegetarian options at the sit down restaurants, but if you ask for meat to be withheld, they will definitely do it. The room service pizza and the pizza at Blu was a little too cheesy, but the pear and Gorgonzola pizza at the Italian restaurant near the pool was excellent. The fish taco bar was very good. The buffet place has great breakfast.

Beach - amazing. Water was also a perfect temperature.

Pool - also great. They have music playing throughout the day so everyone is not sitting in silence. The loungers do fill up quickly, so mark your spot before breakfast. Though later in the afternoon the pool area is pretty dead.

Rooms - nice, our refrigerator was a little warm, but we opted for the Aqua Club, so we could go there any time of the day for a snack or cold beverage. The balcony view of the ocean was beautiful. We actually really liked the aroma therapy.

Gym - newer equipment, very well air conditioned. Busier in the morning, but not cramped.

In general - service was excellent, the staff works really hard here. The one down side was getting chatted up by the timeshare person, they're pretty relentless, just say no. I recommend USA Transfers to get to and from the Cancun airport - on time and professional.

Room Tip: We booked through Hotwire, so we decided to upgrade to the Aqua Club so we weren't stuck with a...
See more room tips
  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Rachel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alfredo S, General Manager at Live Aqua Beach Resort Cancun, responded to this review, 7 February 2014
Thank you very much for sharing your review and for mentioning so many positive elements about our hotel. I’m very glad to know that your stay with us resulted in such a pleasurable and memorable vacation. Staff members are happy to know that their efforts have been appreciated, thank you for highlighting the excellent service that you received during your stay.

We are looking forward to welcoming you back and make your second stay with us as enjoyable as possible.

Warmest regards,
Alfredo Santamaría
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Live Aqua Beach Resort Cancun

Property: Live Aqua Beach Resort Cancun
Address: Boulevard Kukulcan km 12.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly Live Aqua Cancun All Inclusive)
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Cancun
#4 Business Hotel in Cancun
#7 Luxury Hotel in Cancun
#7 Spa Hotel in Cancun
#7 On the Beach Hotel in Cancun
#7 Top resorts Hotel in Cancun
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — Live Aqua Beach Resort Cancun 4.5*
Number of rooms: 371
Official Description (provided by the hotel):
Live Aqua Cancun, a welcoming place, where being is the first part of feeling. Your senses work together. It's a prism of colors, eclectic rhythms, and seductive details. Enjoy the fusion of idyllic days and energizing nights. It is a monument to your arrival to this Cancun Spa Resort. This sophisticated beachfront resort lies along white sand beaches, across the street from La Isla Shopping Mall and walking distance from some of the best restaurants and shopping malls in the city. Exotic drinks, barefoot luxury and activities overlooking the resort's 8 infinity pools are just part of the exquisite details within our All Inclusive concept. Music worships you at every step, with changes in rhythms that match the emotions you feel and the space around you. The sound is never the same, but always relaxing, exciting and harmonic. Arriving, leaving, just belonging makes you sigh with peace. The Aqua aroma seeps into every nook and cranny up to the sky, down to the sea. Return to yourself. ... more   less 
Reservation Options:
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Also Known As:
Live Aqua Cancun All Inclusive Hotel Cancun
Cancun Aqua Hotel
Aqua Hotel Cancun
Fiesta Americana Grand Aqua

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