The room we booked was supposed to be a Jr. Suite with two furnished terraces w/lounge chairs and robes. When we checked in were taken to room 324 (I think?), room was spacious, clean but terraces overlooked the Riu - you looked right into their pool area and also the parking lot and construction storage area...lots of bricks. Terraces were small and only had a small plastic chair on each. We would have accepted the small terraces without complaint if the view had not been so horrendous. When asked for a room change, the manager spent time searching for another room and wasn't able to accommodate us for two days. This was fine, but it interfered w/our schedule as we now had to be available that day for "the move". This also created more tips that had to handed out. The second room (548) had a nice view of the pool area, but the terraces were even smaller than the first....no lounge chairs or robes. We dealt as this wasn't something that would ruin our vacation.
We were approached as soon as we checked in about attending the time share presentation and offered a free breakfast and discounted excursion rates. We scheduled this for first thing Sunday Morning, just as were leaving room to meet rep for breakfast we were called and told that timeslot was all filled and need to postpone till Tuesday. We (family of four) got up early to attend this and scheduled our events around this....I asked if they would still give us the complimentary breakfast since it was such notice of cancellation, which they honored - but if I didn't ask for it they wouldn't have offered it to us. When we did attend the time share presentation Lilly was wonderful and very nice, when she dropped us off in the office for the "big sales pitch" I was totally turned off. After deciding we were not interested, and her thanks but no thanks she became extremely pushy and wouldn't take no for an answer - I must have said it to her 10 different ways....first politely then not so politely. This was such a turnoff!!!
Most of the staff was friendly and helpful...Hector always had a big smile and available for any questions. Too bad they don't give you what you are paying for.....this was disappointing.
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- Also Known As:
- Fiesta Americana Villas Cancun Hotel Cancun
- Fiesta Americana Cancun
- Fiesta Americana Hotel Cancun
- Fiesta Americana Vacation Club Cancun
- Cancun Fiesta Americana