From arrival in the taxi, the service was excellent. Our luggage (and groceries!) we're hurried away before we even checked in, which was very speedy. Granted, the hotel was by no means at full capacity. Never heard a word about any time-share sales pitch. There is a gym and small store.
We booked the Jr Suite which is described as Ocean View on Orbitz.com, but we arrived at a ground floor room with only partial pool view. The front desk moved us to the fourth floor when I asked for a better view, but which was still only Pool View/partial Ocean View. The room was gorgeous and clean. The kitchen was very usable, there was a giant flat screen tv (which of course we never turned on), and a large tub with a clear shower door, obviously geared to romance. Not one but two hidden air conditioners keep the room cold, with two thermostats for separate temps for the bedroom and living room - nice touch. The fold out sofa-bed was pleasant to lounge/nap on, but awkward to sit on as a couch, because it kept sliding out into the bed position. The balcony attached to the bedroom is standing room only. The balcony off the living room was just big enough for two small, plastic chairs but adequate for watching the setting sun. The maid cleaned the room like we were the King and Queen, even tidied and folded our clothes! The sink trap in the kitchen fell off and someone came with ten minutes to fix it.
The beach is very small, and a portion of it quite rocky. But the water is deep enough for a challenging swim. The beach at the monstrous hotel next door, the RIU Palace, was relatively packed and in shadow for a good portion of the afternoon, so +1 Villas, especially if you are a sun worshiper. Unfortunately I found the cabana music loud and there's no escaping it as the beach is just a few feet from the massage, pool and restaurant.
Breakfast we cooked ourselves, and we ate out in the club area each night, just a ten minute walk from the hotel. The one time we did try the restaurant, the food was excellent, I had the fish and she had the tortilla soup.
The pool and jacuzzi 'close' at a disappointing 9pm, enforced by security. The jacuzzi was lukewarm and not particularly enjoyable. Most of the families I saw at the resort were locals.
Overall a pleasant and relaxing four-day stay.
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- Also Known As:
- Fiesta Americana Villas Cancun Hotel Cancun
- Fiesta Americana Cancun
- Fiesta Americana Hotel Cancun
- Fiesta Americana Vacation Club Cancun
- Cancun Fiesta Americana