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“Best location and nice, beautiful hotel!”

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Fiesta Americana Villas Cancun
Ranked #22 of 180 Hotels in Cancun
GreenLeadersGold level
Georgetown, Guyana
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Best location and nice, beautiful hotel!”
Reviewed 11 April 2014

We stayed here 10 nights with my future husband in Junior suite, the room was very nice, like home and we had the best view on pools and to a bit ocean too. Only thing is that it smells a bit moist so if you are very sensitive with smells like I am it may bother just a bit (I bought a spray with flower smell to spray around so it was okay.) We had huge balcony with chairs&small table to eat breakfast and other sun deck chairs to lay in the sun.
They have really nice shampoos and body lotions in a room, i liked them a lot!
Pool area is really nice, you can sit in a pool and order drinks or lay at the beach. The beach is small and bit rocky but you can always walk to neighbor Riu hotels beach and enjoy that.
This hotel is not luxury but it's nice and relaxing and clean, the lobby is awesome and they have nice spa and good gym to use. This is good hotel for everyone, for couples and for families!
It's easy to get to downtown and to other destinations in hotel zone from here by bus. All the nightclubs and best restaurants are just a few minutes walk away from here.
This hotel has amazing photographers if you have some kind of anniversary with your loved one or family you can have free photo session and one free photo! But the photos are so amazing we bought them all! Awesome memory from a beautiful holiday.
I don't recommend all-inclusive, there's so many good restaurants near by you can try different place every night!

Room Tip: I recommend to take junior suite and ask the view to ocean.
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Wuuki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto I, Gerente at Fiesta Americana Villas Cancun, responded to this review, 9 May 2014
Following up on your comment, I assure you that we are taking corrective actions altogether with our Maintenance and Housekeeping Managers, in order to eliminate this smell.

I am really glad to know that you spent a wonderful vacation. We look forward to having the opportunity of serving you, during your next visit to the beautiful beaches of Cancun, if there is anything else that we could do for you, please let us know.


General Management
Fiesta Americana Villas Cancun
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1,831 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (151)
Date | Rating
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Seinajoki, Finland
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 April 2014

We stayed here with my fiancée for 10 nights, we had NOT all inclusive stay. I think this is excellent hotel.
Rooms:
We had Junior Suite, everything looked really good, we had living room with modern furniture, big LCD TV, modern kitchen, big good bed with good pillows, bedroom had also TV, own JACUZZI (for 1 person) huge balcony with pool and (partly) ocean view. Rooms had a safe for valuables if you need it, although overall feeling is so safe in this hotel that I am not sure if it is necessary to use it. We had late check out with free of charge. Nights at this hotel are quiet. We had good sleeps without any interruptions.
Hotel areas:
You get a towel to beach or pool with the towel card they give you when you check in, so don’t lose it!
Beautiful pool area, the pool had nice warm water and it was kept clean every day, hot tub was nice. Lot of beach chairs to get tan, deck area has some palm trees to provide the shade when needed.
Beach area has lot of chairs to get tan, also nice little beach huts can be used for shade if wanted, there was lot them available. Waiters walk around the sun worshipers and deliver drinks if needed so you will be able to enjoy drinking margaritas without getting up and placing orders. Beach is facing directly to sunset
All the hotel areas, interior and exterior were really clean, garden is kept neat, all the surfaces are clean. All the furniture in the lobby is new or looks like it. Comfy sofas and armchairs are well available at huge lobby if needed.
Hotel services and food:
We had pizzas with room service for one night and pizzas were OK, at least they were not American style bun pizza. Mexican style breakfast was really good, lot of different dishes and juices were available.
Spa treatments are done well and the facilities are quiet and very relaxing, lot of different treatments are available. We had 2 treatments with price of one for special offer.
People who work at lobby are really friendly and they help if you have any question about your travel destination Cancun. After we arrived they gave us a call at the next day if everything is OK and that we are satisfied with the room, etc..
There is a photographer office at the hotel who takes you for photo shoot at the beach and they take EXCELLENT photos, you get one photo free as a gift. We bought all of our photos because they were so beautiful, you also get a digital copy for your computer.
Location:
With bus which all costs 9,5 pesos in Cancun takes you quickly to downtown or south of the Cancun hotel zone from this location. We didn’t use taxi at all except from airport and back because the bus system in Cancun is the best I have ever seen in the world, lot of buses, a LOT and ride is CHEAP. Buses stop like taxis, just wave your hand.

Room Tip: Take Junior suite, or better.
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Esa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto I, Gerente at Fiesta Americana Villas Cancun, responded to this review, 9 May 2014
I am really glad to know that you spent a wonderful time with your fiancée and our services did please you.

We look forward to having the opportunity of serving you, during your next visit to the beautiful beaches of Cancun, if there is anything else that we could do for you, please let us know.


General Management
Fiesta Americana Villas Cancun
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Houston, Texas
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 25 March 2014

Rooms are so dirty, all furniture is so old and there is no maintenance at all, our room has the dining plates all dirty I can't believe they let us checking without even looking at the status, staying there for a night was so disappointed that we moved to another hotel as early as we could the next morning.
If you are looking for a beach to take some sun, they tell you to go to the Hotels next to them.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Akane742014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto I, Gerente at Fiesta Americana Villas Cancun, responded to this review, 9 May 2014
I am truly sorry about all these issues during your staying; please accept my most sincere apologies. I assure you this situation is not common in our operation, we will be taking corrective actions in order to avoid any similar situations in the future.

On the other hand, I am glad to let you know that we have the authorization for the investment projects for this year that will be applied in rooms, like updating of bed clothes, upholstery, curtains, etc.

I look forward to having the opportunity of serving you as you deserve, during your next visit to the beautiful beaches of Cancun, if there is anything else that we could do for you, please let us know.


General Management
Fiesta Americana Villas Cancún
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Val d'Or, Canada
Level Contributor
56 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 18 March 2014

nous avons resté 4 soirs du 9 au 12 mars, mon garcon de 11 ans a adoré les multiples jeux autour de la piscine (waterpolo, basketball, volley ball, soccer etc.). les chambres sont très propre et fonctionnel, par contre le balcon est petit. le resort est très bien situé et près de tous. n'y aller pas pour la plage elle est minuscule par contre les coucher de soleil sont magnifique. la piscine est très propre et nettoyer à tous les jours. les clients sont 60 % mexicains et de l'amerique du sud, 20 % asiatique, 10 % nord americain et 10 % europeen et cette diversité est merveilleuse et chaleureuse. nous y retournerons sans aucun doute !!!


we stayed 4 nights from March 9 to 12, my 11 year old boy loved multiple games around the pool (water polo, basketball, volleyball, soccer etc..). the rooms are very clean and functional, for against the balcony is small. the resort is very well located and close to all. not to go to the beach it is tiny against the sunset are beautiful. the pool is very clean and cleaned every day. customers are 60% Mexican and south america, 20% Asian, 10% North American and 10% European, and this diversity is wonderful and warm. we will definitely return!

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank thesunshineboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto I, Gerente at Fiesta Americana Villas Cancun, responded to this review, 9 May 2014
I am really glad to know that your boy enjoyed our activities at our Resort and we fulfilled your expectations.

We look forward to having the opportunity of serving you, during your next visit to the beautiful beaches of Cancun, if there is anything else that we could do for you, please let us know.


General Management
Fiesta Americana Villas Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bolingbrook, Illinois
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 March 2014

They fail to mention that they are next door to a "Clothing Optional" Hotel, so if naked people prancing around makes you uncomfortable, find another place. So, we checked out early and when we inquired about a refund for the nights not used, the manager had the audacity to deny it based on "we did not check out". When we informed Expedia that we did indeed check out, he suddenly finds the record... then still denies the partial refund.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank s r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto I, Gerente at Fiesta Americana Villas Cancun, responded to this review, 9 May 2014
Following up on your comment, I would like to clarify that all reimbursements must be made by the same reservation channel based on their terms and policies, in this case as you mention it was by Expedia.

We look forward to having the opportunity of serving you, during your next visit to the beautiful beaches of Cancun, if there is anything else that we could do for you, please let us know.


General Management
Fiesta Americana Villas Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 March 2014

We chose this hotel because we looked for one with a kitchenette because we wanted to prepare our own meals. The kitchenette was nice, big fridge, stove, microwave, all in perfect order, utensils were provided. We were pleasantly surprised at the size of the rooms (we had a junior suite) and the bathroom was very nice. The air conditioner worked fine, the rooms were cleaned daily, we had towels changed daily, the safe was working fine and we used it to store our cash, passports & iPads. The beach was very nice - enough chaises and shad for everybody. The pool - beautiful. The staff was very friendly & helpful.
We were approached about the sails presentation, but we said we would be willing to have it later, but later we were not asked again, which was great.
I was a little disappointed at the size of our patio (the picture showed a nice size patio, good enough for having breakfast there, in reality it's big enough for a plastic chair). My other slight disappointment was the "partial ocean view", I didn't realize how partial it would be, mostly of the wall of the neighboring hotel with a slight glimpse of the ocean if you strain your neck. Therefore i withdraw 1 point off my rating.
Unfortunately, because it is in Cancun, the night concerts somewhere in vicinity were starting right about 10-11PM, when we wanted to go to sleep, so we had to close the windows and turn on the AC.
Over all our stay there was great, we really enjoyed it.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LinaVolovik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto I, Gerente at Fiesta Americana Villas Cancun, responded to this review, 9 May 2014
I am truly sorry to know that patio size and view did not fulfill your expectations. I would like to comment that the assignment of rooms depends on the availability on the day of arrival, and although we try to provide the better view, since we have been running 100% occupancies, sometimes we do not have the availability on the arrival date.

We look forward to having the opportunity of serving you, during your next visit to the beautiful beaches of Cancun, if there is anything else that we could do for you, please let us know.


General Management
Fiesta Americana Villas Cancun
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Dallas, Texas
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 17 March 2014 via mobile

Cute Authentic Mexican look. Nice large rooms very clean. amazing kids club activities making cookies, pizza pinatas masks etc. Fun pools with bridges and many areas of different depths. This part of beach feels crowded over zealous security doesn't want kids in hot tub which is posted but also is posted no food drinks or more than 4 people and the grill serves food /drinks there and cups etc litter the area surrounded by an ever changing more than 4 people so hard for kids to understand why some rules apply not others

Stayed March 2014, travelled with family
Helpful?
Thank 1monkeymyer5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto I, Gerente at Fiesta Americana Villas Cancun, responded to this review, 3 July 2014
I am really glad to know that your kids enjoyed our activities and our facilities fulfilled your expectations.

I assure you that our Security staff will be monitoring the effective fulfillment of all our internal rules. I would like to clarify that it is not allowed to introduce food and beverages (different from the provided by the hotel restaurant), coolers, etc. to any public areas, such as swimming pool, lobby and entertainment area, if you want to bring or prepare your meals it must be inside your room.

We look forward to having the opportunity of serving you, during your next visit to the beautiful beaches of Cancun, if there is anything else that we could do for you, please let us know.


General Management
Fiesta Americana Villas Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fiesta Americana Villas Cancun

Property: Fiesta Americana Villas Cancun
Address: Seccion A, lote 3 Km. 8.5, Boulevard Kukulkan, Cancun 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Spa Hotel in Cancun
#22 On the Beach Hotel in Cancun
#43 Family Hotel in Cancun
#45 Romantic Hotel in Cancun
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Fiesta Americana Villas Cancun 3.5*
Number of rooms: 179
Reservation Options:
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Also Known As:
Fiesta Americana Villas Cancun Hotel Cancun
Fiesta Americana Cancun
Fiesta Americana Hotel Cancun
Fiesta Americana Vacation Club Cancun
Cancun Fiesta Americana

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