Very quaint, low key, chic boutique hotel. Loved the ambiance and atmosphere. Free breakfast was delicious!!! Loved it. Only thing was that the red and white lounge chaira needed an update or cleaningMore
- Free Wifi
- Free Parking
Very quaint, low key, chic boutique hotel. Loved the ambiance and atmosphere. Free breakfast was delicious!!! Loved it. Only thing was that the red and white lounge chaira needed an update or cleaningMoreShow less
Thank you for sharing this review with us; I am glad to know that you enjoyed your stay.
Looking forward to welcome you back soon
This is the type of resort you would want to visit if you and your significant other really want to rekindle or fall in love all over again. It’s a very romantic atmosphere with the freedom to do and go about as you wish. We were always greeted with smiles and the service was impeccable. We had the All Inclusive package and from the door men to the concierges, bartenders all the way to the chief catered to our every need. Yes! we absolutely recommend the Bel Air Resort Collections.
Please allow me to express my gratefulness for sharing with us this generous comments; it’s my sincere pleasure to learn from your review that our team filled your vacation with care and memories. We all are looking forward to the opportunity to welcome you back to Bel Air Collection Resort & Spa Cancun
I and few other family members just went on a mini vacation. Before going, I read all the review and was very upset and disappointed, but when we got there we were so happy. As someone mentioned before we had a Belboy David & Gilberto!!! Awesome people. The representatives were very nice. The Food was very good dessert was good. Best thing no kids, more adult friendly. Even though the waitors dont speak much english they tried their best and we learned spanish as they learned english. It was definetly worth the money. I would definitly go again. The rooms were very nice, they clean twice a day, the bathrooms are very nice. You can go for yourself and check it out! I think it was awesome. Thank you BelAir!
It's truly our pleasure to know that you had an amazing vacation at Bel Air Collection Resort & Spa Cancun as this is our main purpose, and we are ready to make every effort so that your stay with us is wonderful and memorable. I would like to thank you for your recommendations and we hope for an opportunity to welcome you back to our resort in the nearest future.
We are currently staying at thte hotel and are so satisfied that we felt we had to write a review before we forgot or put it off. First of all, when we arrived our room wasn't available buut we were offered another room with the compensation of a spa treatment or dinner. We were so happy with the room that we asked to stay there and use the difference towards the all inclusive package, which they agreed to. I really can't say enough good things about the hotel. When I walked into the "lobby"( there really isn't a front desk, just a few clean, simple glass desks along the wall beside an outside courtyard) I literally let out a relaxing sigh. The courtyard is surrounded in gauzy, flowing white curtains with green and red lighting. the clerk (Eduardo) was very nice and welcoming. Everything is decorated in white with little splashes of red. We were very happy with our room, although I was uncertain as to how cozy the all white room would feel, but we really liked it, very clean-feeling. The food is very good, above-average, and the room is cleaned beyond our expectations, even arranging our flip-flops for us. The pool area and beach area are amazing, with the softest beach chars you can imagine. The important thing I want to emphasize is the quality of the staff. Everyone, literally everyone is wonderful. The pool bartender (I want to post names, and will later) is very friendly, and it is important to him that you are happy with the drink. The drinks definitely contain alcohol! The waiters try very hard to please you as well. You always receive a call from room service to be sure that everything is satisfactory. Really, it has been a very, very pleasant experience. I've seen a few negative reviews and can only imagine that perhaps some people don't realize that the ocean air is very destructive. Having lived on the ocean front in Hawaii, I speak of this first hand. My metal furniture quickly rusted and mildew is quick to form. I didn't encounter any of this in our room, so i would thnk that the hotel works hard to counteract it. If I were pressed to make a negative comment, I would say that I wished that the pool bar offered snacks before one pm. Perhaps just chips and salsa and guacamole. That is the only negative comment I have. The water and beach is stunning, the pool area, rooms, restaurant are wonderful, and, above all, the staff is amazing. Very, very satisfied!! (I will add photos later, dfficult from my iPad, oh, btw, free wifi!)
Thank you for sharing this review with us and all the kind and encouraging words about our team and our work. Please receive our warm regards; we are looking forward to your return visit
The moment the shuttle from the airport picked up us we fell in love. The gentlemen at the airport that was waiting for us, not only had a smile on his face and spoke great english.
Once arriving to the Bel Air Resort we were welcomed with a glass of Champaigne and the bel boy(David) took are bags straight inside and had them waiting for after we checked in. The lobby of the resort was big and spacious with a great bar and kind staff along with free WIFI that you could use when in the lobby.
As we went to are room many of the guests and staff welcomed us with a bienvenidos(welcome). Once we got to out room, it was anything and everything we could imagine. It was spacious, romantic, and very comfortable. We had a king size bed with a pull-out bed and a Jacuzzi in the room that all worked great. The cleaning staff was great and had our room looking spotless everytime we walked in. The restroom had what a restroom would have a toilet, shower, hair dryer but the one thing me and my wife loved is that the shower was big enough for the both of us. The safe was great cause we didnt have to worry about what to put it and what to leave out because it was big enough for all our personal belongings.
The All Incluive was great with alcholic and non-alcholic drinks and all the food. The Drinks were strong enough, and the food was great. There is only one resturant but they exceeded our expections there with great service, great food and freindly staff. Our first day at the pool we had towels brought to us so we didnt have to worry about briging ours from the room or having to go look for any. There is no swim up bar but there is a jacuzzi bar which was great with a frienly bartender who loved to mingle and have fun with us.
The Beach was wonderful we had private access to the beach anytime of the day with waiters that catered to us. The beautiful white sand and crystal clear Caribbean sea went perfect with our cocktails. They had numerous amount of activities like beach volleyball, snorkling, kayaking and the option to go parasailing at a discounted rate, seeing how they dont offer it dirrectly threw the resort.
OVERALLL this was a great resort and we couldnt have asked for anything better. We plan on returing in the near future with friends and family. I suggest this resort to any couples that want to get away and have a fun time.
Please allow me to express my sincere gratefulness for sharing with us these generous comments about our work and our services. There is nothing like knowing that our guests had wonderful and memorable time while staying with us. Thank you for your recommendations and we are looking forward to your next visit in the company of your friends and Family
As my wife and I approached and ascended the stairs of the Bel Air Hotel, I initialling had good vibes. We were then greeted by a young man by the name of, David (Davey). As Davey took our bags, he handed my wife and I a glass of champange and said, I am here to serve you.
This is where my good vibes began to subside. There were three tables set aside from each other with a representative of the hotel tending to quests. Once we were issued our keys cards, we then rode the outdated elevator to the six floor. As we entered into the room, to our dismay, the room was not to our liking. It was a very small room that looked like a porn movie set. Cracks were all over the walls. The furniture looked as if if were bought from a second hand store. The hotel needs a major overhaul! The safe is extremely small. My wife has a thing about bathrooms. The bathroom had one glassed shower door and as a result, water ran on to the floor. If you wanted to shower with your spouse, you took the chance of falling and hurting yourself as you exited from the shower. In addition, the air conditioning unit did not work. We called the front desk numerous times to inform them as to the air condition. After seveal calls, someome arrived and said he had to go to the roof. Needless to say, we had a very uncomfortable night. The only reason why we stopped complaining was becasue we were tired from the flight.
The hotel has only one restaurant that serves a limited amount of food. The drinks were very weak. Most of the staff did not speak english and at times it was hard to convey your message. I must say, the poolside snacks were very good. Great and friendly staff. We were so disappointed with the hotel, that we checked out Monday moring and stayed at another hotel. To me, the only good thing about the Bel Air Hotel, was the warm and frienldy staff. Most importantly, my new friend, Davey the Bel Hop.
First and foremost I would like to thank you for visiting Bel Air Collection Resort & Spa Cancun. Please accept my sincere apologies for not covering your expectations.
I do understand that Bel Air Collection Resort & Spa Cancun does not suit your kind of life styles, but also glad to mention that Bel Air Collection have various fabulous hotels with different concepts. We are always happy to know that our guests can find their own perfect resort within Bel Air Collection chain.
Once again please accept my apologies for the inconveniences