We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A ton of mosquitoes and No internet in the room”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Sotavento Hotel & Yacht Club
Ranked #111 of 180 Hotels in Cancun
Saint Louis, Missouri
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“A ton of mosquitoes and No internet in the room”
Reviewed 6 June 2014

We were looking for a place to stay as we missed our flight. We found a deal online for this hotel and took it as there was not much time to evaluate.

Good things:
It is in the hotel zone so it has easy access to other attractions.
Its low cost.
Its on the lagoon.

Bad things:
Since its on the lagoon, there are a ton of mosquitoes which make your stay outside the room unbearable.
There are 3 different internet connections. Based on where you are you need to pick the one that has good signal strength. Even then we did not have internet in the rooms so we had to go out if we needed to access internet.
Mosquitoes in the room too.
Only basic hotel services were available.

Room Tip: Get bug repellent spray if you are going to stay here.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
4 Thank Madhur C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

467 reviews from our community

Traveller rating
    52
    171
    114
    64
    66
See reviews for
107
155
46
21
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (49)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
West Palm Beach, FL
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 June 2014

At first glance, the place looks like a whole in the wall, but the staff is very nice and are quick to cater to your needs.
This is not a 5 star hotel... it doesn't have an exercise room, glorious views of the ocean, or expansive rooms with armoires and 40" flat screens, big parking areas, free shuttle to and from airport, or money exchanging capabilities, but it does have clean quiet rooms, excellent customer service (we needed a couple extra pillows and they were there in 5 minutes), and the staff goes out of it's way to make you happy. Plus, you get 2 free bottles of water every day with your housekeeping service.
The nightly rates are quite reasonable for what you get. Taxis are all over the place but they are rather expensive, so we used the bus system to get everywhere we wanted and at about $1 US, you can't beat it!!!
This is a great spot to flop for the night!!
If they would have had a few more amenities, I would have given them a higher rating than "Average". There are a LOT of classy 5 "diamond" / "star" hotels in the area but you will pay dearly for them!! It just depends upon your needs.

Room Tip: ask for a room with a view / balcony. Some rooms do not have them and can seem quite cramped.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Stuart H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 June 2014

Compared to the rest of the hotels in Cancun this one is a bargain! Good location, nice gardens, free breakfast, pool and restaurant onsite. The only downside is it's not on a beach.
If you're looking for a budget option this is definitely the way to go as there are no backpackers/hostels in the hotel zone.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Annabelle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bayville, New Jersey
Level Contributor
70 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 30 May 2014

The location is not bad, the rooms are adequate however, the only area with AC is your room! The restaurant was poorly staffed. The breakfast was not bad but I would rather eat outside. The pool was dirty and needs some work, the pool area was messy and they need new chairs and tables as well as towels. The front desk seemed nice but nobody made an effort to help or make you feel welcomed. The first room they assigned was not good at all, nothing worked, so they had to give us another room. The mosquitoes are a huge problem. Due to all the vegetation around the buildings, there are many, many, many mosquitoes and in the two days that we were there, I never saw anyone spraying DDT. Thanks to the white walls, we were able to see them and kill them with a towel but they just kept coming! I will not stay here ever again, the price is right but the hotel is not. I rather pay extra and have a pleasant stay than save money and be miserable during my vacation!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Cyberpilot2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Cancun hotels

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 April 2014

This hotel is by far the worst I've ever stayed at. As soon as we came in we were greeted by two gloomy faces who were to occupied with handling some papers and one at a computer to even look us in the eye for 5 minutes. There were no other guests at the sets taking their attention, just other work that seemed to be more important than greeting new guests.

The room smelled like bathroom upon entering and it has the feeling of the inside of a white painted cave. All lights were horrible white with a hospital like glow.

Without ventilation in the bathroom the smell turned even worse after showering.

We overslept 3 minutes and arrived to the breakfast at 10:05 and it closes at 10:00. After talking to the manager it was impossible to get two plates of anything without paying. Extremely bad customer service.

LUCKILY we only stayed one night and after not receiving the included breakfast we stormed out. I wanted to wright a review here so that no one else makes the mistake of staying in these piss-drenched rooms but the wifi in the lobby is virtually non-existent.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Worldwidded
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Windsor, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 April 2014

The hotel Sotavento is very nice and comfort. Stuff is very helpful, sociable, knowledgeable, kind. The food in restaurant very tasty. I really enjoyed atmosphere here. they helped me solve my problem.

Stayed March 2014, travelled on business
Helpful?
2 Thank agata a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris, France
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 April 2014

The hotel is far away from the beaches, the nightlife, downtown Cancun (you have to take a bus). The swimming pool was dirty, and there was no sun around it, the only way to be at the sun was to go on the grass. No shower available in the swimming pool area, we had to go to the room. The room smelled bad, as though it hadn't been opened for a long time, no wifi in the room. The breakfast was ok although nothing wow. The restaurant is good and cheap, but the people working in the restaurant was antipathic, the people at the desk were helpfull and agreeable.
I guess the hotel used to be great 20 years ago, but now it has to be renovated, and it doesn't deserve 3 stars at all.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank naika66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Cancun hotels
0.1 mi away
Calypso Hotel
Calypso Hotel
#125 of 180 in Cancun
3.0 of 5 bubbles 167 reviews
2.3 mi away
Grand Royal Lagoon
Grand Royal Lagoon
#123 of 180 in Cancun
3.5 of 5 bubbles 201 reviews
2.7 mi away
Cancun Clipper Club
Cancun Clipper Club
#83 of 180 in Cancun
3.5 of 5 bubbles 586 reviews
Show Prices
Show Prices
Show Prices
3.0 mi away
Terracaribe Hotel
Terracaribe Hotel
#113 of 180 in Cancun
3.5 of 5 bubbles 191 reviews
2.0 mi away
Hotel Bonampak
Hotel Bonampak
#78 of 180 in Cancun
4.5 of 5 bubbles 94 reviews
0.9 mi away
Real Inn Cancun
Real Inn Cancun
#64 of 180 in Cancun
4.0 of 5 bubbles 478 reviews
Show Prices
Show Prices
Show Prices

Been to Sotavento Hotel & Yacht Club? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sotavento Hotel & Yacht Club

Property: Sotavento Hotel & Yacht Club
Address: Blv. Kukulcan km 4 Zona Hotelera | Calle del Pescador Lote D-83, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #111 of 180 Hotels in Cancun
Price Range (Based on Average Rates): £
Hotel Class:3 star — Sotavento Hotel & Yacht Club 3*
Number of rooms: 90
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, Odigeo, Ebookers, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon, Hotel.de and HotelQuickly so you can book your Sotavento Hotel & Yacht Club reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sotavento Hotel And Yacht

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing