My spouse visited for our honeymoon. We had never been to Cancun before and did quite a bit of research before we booked. We stayed from April 20-27, which was a great time to visit. The weather was pristine.
Check In: We were treated very well. Champagne upon arrival and pillow selections, as well as determining time for housekeeping to clean up and turn down. You are taken aside and asked when you want to do the timeshare presentation. They make it sound like it isn't optional, which is annoying, but it's a sales pitch so whatever.
Arrival: We were put in room 420. We waited 30-45 min for our bags, which never arrived. I walked down to the bell hop desk and took my bags up myself. No one apologized, but I didn't care. Saved me a couple bucks on a tip.
Sleep: All the rooms with "20" after them are located next to the service elevator. We experienced loud crashing noises, voices and rolling carts all throughout the evening and early morning. It woke us up. I spoke to Sharbel at the concierge desk, who was very kind and tried to accommodate us. However, there wasn't another Junior Suite available for two more days. She presented options for upgrades, and walked me to all the potential rooms. That being said, I'll echo the sentiments of other reviewers: NO NEED TO UPGRADE. Although there was a noise issue, no available rooms at our price point, and it was our honeymoon, they wouldn't upgrade without making us pay more. That was disappointing. Sharbel was apologetic and spent a lot of time showing me around. I believe that she did all that she was authorized to do.
We moved two days later to the fifth floor. The noise was much more tolerable, and we only heard the nightly entertainment from the open ceiling of the lobby.
Beach: Incredible. Go early if you want a cabana, and just leave your stuff there. We had no issue with theft or having people move our things. Everyone was very friendly. The staff were mostly attentive, and keep drinks coming, especially if you tip them well. Again, if you want the hard stuff you have to ask for it, and are better off ordering from the wine bar in the main lobby of the hotel.
The one downside is that the hotel starts eclipsing the sun at around 3-4, so you have to move further out to the beach if you want to have the sun. However, they keep one side of the pool nice and warm.
Food: Just ok. The buffet (Spice) offers the most in terms of healthy options and freshness. We ate at Maria Marie's, the tapas resturant, room service and Asiana as well. Honestly, a lot of the food tastes like it has been pre-prepared and isn't fresh. After a few days of trying everything out we settled on Spice for breakfast and lunch and Asiana (sushi) for dinner. Stay away from room service, unless you're ordering coffee or juice, it just isn't worth it. This is an area where the hotel could be much improved. We loved Spice, but eating there two meals a day for almost a week got to be a little much.
Excursions: If you want to do anything outside the hotel, don't consult the staff. They'll just direct you to the BD Travel people who will set you up on one of their expensive excursions. My husband and I wanted to go to Isla Mujares, but didn't bother to look anything up before we left. We wanted an independent experience on the island, with accommodations similar to what we were used to at the hotel. We were told that is what we were getting from the BD Travel people. So almost $200.00 later, we were put on a ferry and taken to a "theme park" where we got to snorkel and kayak in a play-pen size area, hand out $20 bills as collateral for using their equipment, and get treated rudely the entire time. Because the ferry went back to Cancun twice in a day, we had to wait several hours and then were ferried over with a group who was swimming with dolphins. We then had to leave the boat for an hour and wait while we watched these poor animals swim in what the employees called their "natural environment" which amounted to an olympic-sized pool area that was fenced in. Incredibly heartbreaking. When we wasted our entire day, we arrived back at the hotel and reported our experience to the BD Travel people who essentially shrugged.
What we learned: If you want to go to the Island, call a company a day ahead and rent a golf cart. Take the city bus for $1 or 10 pesos to the marina. There is a ferry that leaves for the island every 30-45 min for $20 per person. Pick up your golf cart and do whatever you want. You can research areas to snorkel, and go through whatever hotel is adjacent to the area. The hotel has to grant you access to the beach regardless if you are a patron or not.
Overall: The staff was fantastic. Our room was awesome. The views for a standard room can't be beat. We walked up and down the beach every day we were there and didn't find any accommodations that matched the Hyatt. If we were to go back, I would definitely stay there again.
- Official Description (provided by the hotel):
- Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more. ... more less
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- Also Known As:
- The Royal In Cancun Hotel Cancun
- The Royal Hotel Cancun
- Royal Hotel Cancun
- Royal Cancun Resort