I went to this resort when it was known as The Royal (a year ago). So if things have changed along with the name, I don’t know about them.
My husband and I came to The Royal for our honeymoon and had an amazing time. Right from the start we were treated great, greeted with champagne and good service. They arranged roses on the bed and had a “congratulations” cake waiting for us. The room was very clean. The bed was comfortable and the pillows were great. The only bad thing about our entire trip was that our AC was broken. They would fix it, it would work, then break. It wasn’t until the last night (when someone checked in next door) that it started working full time.
But AC aside, we have a wonderful stay. The food was amazing, the staff was very friendly. I loved the swim up bar and the pool-side service was lovely. We spent most of our time at the pool but the beach-side chairs were nice too. I will say people claimed the beds really early, but we usually got pool chairs under a canopy without a problem (my husband prefers to sit in the shade). Personally, I enjoyed the coffee shop a lot. It was nice to get a blended coffee drink and a cookie before going out for the day.
We did an algae wrap spa treatment and both agreed it was one of our favorite things. I have never felt more pampered.
Even with a busted AC, I can’t say enough good things about this place. We both can’t wait to go back. I even sent my parents there and they had an equally as wonderful time.
- Official Description (provided by the hotel):
- Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more. ... more less
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- Also Known As:
- The Royal In Cancun Hotel Cancun
- The Royal Hotel Cancun
- Royal Hotel Cancun
- Royal Cancun Resort