I stayed at four years ago when it was the Royal and I have to say I noticed little to no differences. This hotel deserves a better rating on Trip Advisor than its current standing. If you come here and have a bad time its your own fault. I even recognized some of the great staff from a few years back. The staff takes a lot of pride in serving you. Guadalupe at the pool is always smiling and willing to help you.
Our favorite pool bartenders were Urial and Eduardo. They make the best drinks. Eduardo has a special drink called a "lucky lucky".... it was wonderful. Absolutely by far the staff work very hard for you and will do anything to please you. Ross in Asiana was more than accommodating and made sure we had a special show for entertainment. Luis in Spice is very helpful and ready to accommodate our group of 8 to sit together.
If you are able to book at Chef's Plate it is by far a very nice experience. the food is wonderful even if you are a picky eater there will be something you like on the menu.
Our rooms were always clean and the hotel overall is spotless and beautiful. The location of the hotel is great for getting out for nightlife or shopping.
The rooms have safes to put your valuables. it is recommended that you use them for all of your valuables. I happened to leave mine open one day by accident and I was pleased to find that nothing was touched.
The only thing I can say an improvement can be made is the entertainment. The lobby entertainment consists of a show and then a small band afterwards but when we stayed a few years back the shows were a little later and there was a mixture of entertainment including bands, karaoke, and DJ. The night life is a more relaxed type atmosphere so if this is what you prefer you won't be disappointed at all. it would be nice to have a night or two with a little more engaging interaction.
- Official Description (provided by the hotel):
- Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more. ... more less
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- Also Known As:
- The Royal In Cancun Hotel Cancun
- The Royal Hotel Cancun
- Royal Hotel Cancun
- Royal Cancun Resort