2nd trip to this hotel was here in 2012. I have to say since Hyatt too over standard has declined. Having stayed here before when it was the Royal we returned only to be disappointed that Hyatt has not maintained the high standard we found in 2012.
Reception staff is less helpful. Breakfast food selection is good, evening choice is very limited.
Website information on rooms no longer accurate and staff only say it's going to be updated, should be updated straight away. We have recommended this hotel previously however now Hyatt is running it will not be recommending this hotel in future.
- Official Description (provided by the hotel):
- Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more. ... more less
- Reservation Options:
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- Also Known As:
- The Royal In Cancun Hotel Cancun
- The Royal Hotel Cancun
- Royal Hotel Cancun
- Royal Cancun Resort