We just returned for was supposed to be our honeymoon and became our nightmare. Gorgeous property! Most of the staff is very friendly and polite. It was our first time in Cancun for our honeymoon we didn't get and/or offered and upgrade at checking time even though we ask for it in our reservation. I know any upgrade is up to availability "in some cases", however they communicated to us that they noticed we requested however wasn't available. My husband surprised me on our 2nd day with a Romance dinner on the beach that is separated from the all inclusive was amazing. I got very sick on our 3rd day with a bacteria and couldn't enjoy the other 2 1/2 day very sad because the place is so amazing for relaxing and I couldn't relax at all or get out of my room due to my sickness. Dr. Jose A Rebanal was very attentive and explained to us what needed to be done to be able to get better. I brought my own medication kit just in case, however what I needed to get better was antibiotics. We are going to try to comeback looking for a better experience, catch those days that we lost and see the shows that we weren't able to see. We would like to recognized the following staff that we encountered in our stay and were very friendly & polite: Marcelo, David, Ameth, Oscar, Astrid, Michael, Roberto, Alfredo, Hugo, Nava, Sergio, Juanita, Cande and Oliver. Few small gaps here and there that could be handled better. My room was very clean, collect duct very easy and I brought it up to the room attendant Juanita and she ensured during my stay to revisit those areas and keep it in great condition. I shared some feedback with Marcelo about some areas that needed some attentions. I will definitely recommend this hotel to everyone who enjoy to relax and eat a lot.
- Official Description (provided by the hotel):
- Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more. ... more less
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- Also Known As:
- The Royal In Cancun Hotel Cancun
- The Royal Hotel Cancun
- Royal Hotel Cancun
- Royal Cancun Resort