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Reviewed 17 October 2017

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this reviewResponded 18 October 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 16 October 2017

From the time we arrived until we checked out, we had an amazing vacation and unimaginable service. All the personnel was great. They go so far out of their way to ensure you have a spectacular stay. I can't say enough about the food. It was out of this world....first class. I'd like to give a special thanks to David and Ivan, at the pool; Lucio at the swim up bar; Arturo at breakfast each morning at Spice and Glenda who always greeted us with an amazing smile and hospitality. If you're searching for a place to go, you can't go wrong with the Hyatt Zilara in Cancun.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Minell01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this reviewResponded 17 October 2017

Dear Minell,

Let me start by thanking your for taking the time to share your wonderful experience staying at Hyatt Zilara Cancún, during your recent and well deserved vacation time, it has been a pleasure to have the chance to welcome you as our guests.

We are delighted to come to know that you have truly enjoyed of your Hyatt Experience since the moment of your arrival to our facilities, at you beautiful suite with amazing views, great relaxing ambience and the outstanding service of our valuable associates as in the case of David, Ivan, Lucio, Arturo and Glenda, always caring for your needs and tastes, for a flawless stay.

Be sure that we will be awaiting for your next visit, with great joy of have you back to your home at the Mexican Caribbean.

With the Service From the Heart,

Alfonso J,
General Manager

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Reviewed 16 October 2017

Hyatt Zilara Cancun is a great resort with wonderful staff. The Food and Beverage manager Glenda is exceptional in all respects. She will make this wonderful place even better. She has earned my respect through her appropriate and gracious interventions. The little cafe is also exceptional. It offers sweet treats in a low-key and unpretentious manner.

  • Stayed: September 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank JuliaTD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this reviewResponded 17 October 2017

Dear Julia,

It has been a great delight to have you as our guest during your recent visit to Hyatt Zilara Cancun and we appreciate the time you took to share your experience on Trip Advisor.

We are glad to come to know that you have totally enjoyed of our facilities, since the moment of your arrival, to your wonderful suite, having delicious food and beverage offerings and all the time being pampered with our Service from the Heart, by all the associates, specially Glenda, always paying close attention to your needs, tastes and wellbeing.

It will be a pleasure to welcome you back to stay with us, real soon, for another unforgettable experience at the Mexican Caribbean.

Sincerely,

Alfonso J,
General Manager

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Reviewed 16 October 2017

My now husband and I stayed at the Hyatt Zilara Cancun for one week for our "buddymoon" - it was our honeymoon but we brought our friends! One couple had been here recently, the other couple not in about 10 years, my husband and I had never been before. We had the absolute best vacation we have ever had (and we do travel quite a bit). Everything at this resort was amazing...the rooms, the food, the service, the views...everything! We stayed in a swim-up suite that was clean, had amazing ocean views, and had cool water that we loved to relax in morning AND night. We LOVED the staff at this resort: Ivan (both of them) Gabriela, Frankie, David, Paul, Guadeloupe, Isabel, Edgar the bartender (AWESOME SKILLS), and Carlos and Emiliano who were entertainment staff. These people enjoy their jobs and it shows! They were informative about the area and culture, efficient, hardworking, and SO MUCH FUN to chat with. They remembered us all week long and checked in frequently to make sure we had everything we needed.

The food at this resort was also wonderful. Do the Chef's Plate dinner - it's a nice reprieve from the beach and the heat. Asiana was delicious and light. The 24-Hour Lounge was great for quick snacks (LOVE the chicken nuggets!) If you're visiting as a couple, do the Romantic Dinner on the Beach. This was one of the most memorable things we have ever done! The fillets were huge, the service impeccable, and the ocean breeze and sound of the waves after dark was so romantic! The coffee shop was great not just for morning coffee (made with a smile every day - no joke!), but also to grab a sweet treat up until 11:00pm. We often stopped in for cakes, cookies, brownies, tortes, ice cream, etc. SO GOOD!

I also feel it's important to mention that we felt VERY safe at this resort. We are smokers, so when we went out on the patios to smoke at night, it was only a few moments later we would notice security watching the surrounding area. I felt very safe walking alone to get a drink, get coffee, etc. Some of our friends wanted to venture down the street to the local mall and the whole time I just wanted to go home - to Hyatt Zilara! There really is no reason to leave this resort, they have everything.

Also worth mentioning, the sky gym and rooftop pool are beautiful and clean, the relaxing pools in the back of the resort were a welcome surprise (Polish massage!), and the lobby shows were something really neat to see! Their dancers are such hard workers!

We are already planning another trip back and I can't wait. We are even considering a longer stay, instead of 7 days maybe 10! I cannot recommend this resort enough. I would give it 20 stars if i could.

Room Tip: All of the rooms are ocean views but the swim-up suites give you your own pool access which is definitely worth the extra charge.
  • Stayed: October 2017, travelled with friends
    • Value
    • Location
    • Service
Thank Kim P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this reviewResponded 18 October 2017

Dear Kim,

Thank you very much for taking the time to share with us, the comments of your wonderful experience at Hyatt Zilara Cancun, doing a special trip with your friends in this Buddymoon. It has been a delight to have you all here and be a part of this memorable trip.

We are very glad to know that you had such a wonderful experience, enjoying from the whole facilities, the wonderful suites, stunning views, great entertainment, upscale all inclusive offerings, delicious menus, special features as the Romantic Dinner, every thing with the excellent service provided by our entire staff, making sure of have you all happy and well attended.

Thank you for mentioning the names of all of the members of our staff that were specially caring with you all, as in the case of Gabriela, Frankie, David, Paul, Guadeloupe, Isabel, Edgar, Carlos and Emiliano.

It will be a pleasure to have you back real soon for another fantastic experience at Hyatt Zilara Cancun.

With the Service from the Heart,

Alfonso J,
General Manager

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Reviewed 16 October 2017

My husband and I along with 2 other couples stayed for a week and had the most amazing time. I often see people mentioning some of the staff and thought it to be odd, but after our time, I can understand why. They are absolutely magnificent. The Entertainment Team of Carlos and Emiliano are second to non. They made sure that we had a great time and included us in the hibatchi lunch which was a hit! The bartenders Edgar and Kenny were the best and talk about the waitstaff, Guadalupe, Gabriel, Eloise and David made sure our drinks were never empty and one evening Gabriel even brought a coffee to me while at the pool. Ivan T; I. Gonzales and Glenda were exceptional at making sure all of our needs were met. The hotel is amazing, beautiful, clean with spectacular food, but I think the best part are their employees! Thank you to all for such a wonderful time.

Room Tip: Rooms are all beautiful with ocean views.
  • Stayed: October 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Lisa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this reviewResponded 17 October 2017

Dear Lisa,

Thank you for choosing Hyatt Zilara Cancun to come and enjoy of a perfect vacation time, being a special occasion to celebrate your Anniversary and Buddymoon with your friends. We truly value our guests comments, as it let us know that we are certainly reaching our goal to provide unforgettable experiences to all.

We are delighted with the time you took to share your comments after staying with us, mentioning how much you enjoyed the facilities, All Inclusive offers, the beach, the delicious food and beverages with the great and professional attention of our whole staff, as in the case of, Carlos, Emiliano, Guadalupe, Gabriel, Eloisa, David, Ivan, Ivan G, and Glenda.

Thank you again for your review and high recommendations, we will be glad on having you back real soon and create more memories that will last forever.

Sincerely,

Alfonso J,
General Manager

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