My boyfriend and I stayed here on our recent vacation to Cancun (March 7-13, 2012).
Overall experience: The hotel facility itself is beautiful. The staff members are ALWAYS working, cleaning, etc. I never saw an employee slacking on their job. Most staff were helpful and friendly (the only barrier here is language...I speak passable Spanish and can usually at least get my point across, but had some difficulty where language is concerned). We paid for all-inclusive and received a black wristband upon arrival.
Food: We are not picky or refined people at all...and we had a very difficult time finding something decent to eat. The bread at all the restaurants was good, and always available. The fruit looked delicious, and was plentiful...I did not partake due to concerns over possible stomach issues with locally grown produce. Meats were almost always fried. No real vegetables to be found (unless you'd include fries/hash browns as vegetables). Nothing seemed to go together as a meal at all-sort of a hodge-podge, so to speak. The restaurant staff gladly accomodate requests for bottled water.
Beach area: Our all-inclusive package was, according to the hotel's website, to include non-motorized watersports at the sister properties. We had several rounds about this with Grand Oasis Palm's front desk personnel, as well as Concierge Desk personnel. Upon arriving at the beach our first day there, we found sea weed completely covering the ocean floor. To the point the employees had to rake a path for people to walk down (about 2 feet wide...you had to wait for others to go through the path before proceeding). There was not a single place where you'd want to rest your feet on the ground. At the furthest point out into the allowed swimming area, the water was less than 3 feet deep. No exaggeration there. I went specifically for the "beautiful water", and am a swimmer...needless to say, I was not happy about this at all. Chairs were all taken by about 9 AM.
Pools: I only used the large "Quiet" pool, which was very nice and serene. Very clean, well-kept. Nice chairs to lounge on (padded), and even cabanas for shade. We were in Cancun during the typical Spring Break season, so we stayed away from the other pool which was more for drinking games, limbo, etc. (the younger crowd, or young at heart).
Gift Shop: as usual, VERY expensive. Not very well stocked. Take whatever you think you will possibly need while in Cancun.
Our room: can't complain about anything here. Lovely. Well stocked, fridge was kept full (but be careful to observe the complimentary items vs. extra charge items). Room was always clean. Bed slept comfortably. Bathroom was very nice, double vanity. The hallways ARE loud, as some of the other reviews said. We are light sleepers, and were able to sleep through it.
After attempting to be patient with the beach situation, I grew frustrated and finally approached the front desk to inquire about visiting the sister property, where at least I could swim. I was promptly told "no..it's Spring Break...we cannot honor that". However, I was not on Spring Break..I was on a regular vacation, for which I'd saved and planned for a long time. I found it very dishonest and misleading that they offered the sister properties as a part of the all-inclusive package, but failed to back that up. I spoke with the front desk, the Concierge desk (to include a manager/supervisor), they all refused to comply with their own policy. I finally found assistance with the Olympus Tours representative who works on resort (not for the resort). He said all we had to do was pay for the public bus to the sister property, show our wristbands when we arrived, and go to the beach area. The sister property (Oasis Sens) was not happy about our being there, but allowed it. As a visitor at the sister property, you cannot eat or drink anything unless you pay for it upfront.
Overall, it was not a good experience. The whole beach issue, the fact that the hotel did not honor its own policies, and the food situation really brought the whole thing down.I would not advise you to stay here, unless you don't care about the beach at all.
- Official Description (provided by the hotel):
- "I'm all about the kid-stuff: endless entertainment, family-friendly accommodations, child-centric restaurants and a Kids Club that's cool as can be. But I've got that pampered, indulgent side, too, as a visit to my Kin Ha Spa shows - I always find plenty of fun stuff for parents to do while the kids are having fun. I'm like my sister resort, Oasis Palm - but a bit more upscale, with the extra amenities you're looking for. I'm Mexican and proud of it: my dancing, dining and decor reflect the culture of Cancun, with my delicioso Mexican food in the cantina and lots of activities for everyone". ... more less
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- Also Known As:
- Grand Oasis Palm Hotel Cancun
- Grand Oasis Caribbean Beach Hotel
- Grand Oasis Caribbean Resort