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“Great place to relax”
Review of Grand Oasis Palm

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Grand Oasis Palm
Ranked #47 of 176 Hotels in Cancun
Certificate of Excellence
Reviewed 2 November 2013

This the hotel that provides you a great combination for the money you pay. It's not a luxorius place but you will a find a very attentive and warm service from the staff. Once you get there you will be pampered by the Concierge Staff, Marlene,Carlos and Ari, they'll do anything to please you at anytime.
The waiters at the Palmas restaurant are very frindly, I can't remember names but they will take care of you.
Due to low season, the pool was very quiet, which is good if you want to relax. If you want to enjoy a good dinner Careyes is the best restaurant, has a great atmosphere and you can always expect a great service from the Captain Alfred, the food was delicious, congratulations to the chef!!
The best part of the holidays is waking up in the morning and have a magnificent view from your room of the blue ocean. We were in room 1715 and the maid service was as everybody would expect to find their room, clean and tidy, they left little chocolates at our room before going to bed, our maid did an excelent job all week.
I recomend this place if you are looking for a nice hotel. We"ll come back some day.

  • Stayed: September 2013
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2  Thank MarkNConti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atención C, PR at Grand Oasis Palm, responded to this reviewResponded 13 November 2013

Dear Mark:

We are pleased to greet you at the same time thank you for choosing our hotel during your visit to Cancun. Likewise express our appreciation for the flattering words we received from your stay with us.

We look forward to your visit again, we say goodbye to you, but first express our gratitude and our commitment to continue to improve our services.

Best regards.

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Reviewed 25 October 2013

Families met together from the East and West coasts to make a party of 8. The staff anticipated your every need and were very gracious. Everyone made us feel like we were "Welcome" there and they were happy to make our trip special. Excellent food and drinks. Alfredo at Careyes restaurant and his staff treated us like first class. We dined there on 2 different occasions. The Mayan coffee presentation one evening and then the "Banana's Flambé" for 8 on our second visit was suburb. Williams at the Steakhouse restaurant made sure everything was severed to our specifications - just the way we liked it. We loved the pool with the ledge on the deep end. We could sit there with drinks or just hangout and be with my grand-daughter. Everything was kept sparkly and clean. It rained a couple afternoons for about 1 to 1 1/2 hrs. and the staff was there to keep the water in check and the walkways safe. We had a fantastic time. We will recommend this to our friends.

Room Tip: All inclusive - yes - but you will need a pocket full of $1.00's because you will want to tip yo...
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  • Stayed: October 2013, travelled with family
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2  Thank Pamela W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atención C, PR at Grand Oasis Palm, responded to this reviewResponded 13 November 2013

Dear Guest:

We appreciate feedback to us through this medium. Your opinion motivates us to give our guests a high quality service. We are delighted to have met your expectations and that your stay was enjoyable.

Hope to see you again.
Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2013

I had such a great time being there! The room was fantastic and I had a great view as well :). I'm not big on hôtels but this was one of those unique exceptional expériences, what made it even more special was the service! Ari Cotero was such a great help that before my friends and I left we had to ask his name to make sure that we mentioned him :) :) I hope to return again in the near future!

  • Stayed: August 2013, travelled with friends
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1  Thank Mélissa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atención C, PR at Grand Oasis Palm, responded to this reviewResponded 13 November 2013

Dear Guest:

Thank you very much for your comment. We are glad you had an excellent stay and that you enjoyed the activities and facilities.

We will be waiting for you again.

Best Regards.

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Reviewed 23 October 2013

I went to this hotel for my first visit to México. It was a very good experience. Great views, delicious food, and a very nice bar. Just an overall good experience. And it is usually even better because of the staff. Everyone is so kind and helpful. Really makes one feel comfortably and relaxed. There was this one staff, Ari, as he introduced himself, that kept consistency in what you liked, needed, and asked. He was always one step ahead of what you needed, making this an even more enjoyable experience. And he was patient enough to answer all of my doubts. If all the personnel helping guests is like this, it's no wonder the hotel is so well rated.

Room Tip: Choose the highest room you can as long as you're not facing the pool. All the other views are b...
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  • Stayed: July 2013, travelled solo
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Thank Andries_Svieri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atención C, PR at Grand Oasis Palm, responded to this reviewResponded 13 November 2013

Dear Andries:

We are flattered to know that your stay with us has motivated to share such a great review about our hotel.
We are very happy to have met your expectations and that you were able to have an excellent trip to Cancun. We work hard to create positive experiences in our guests for you to remember our hotel with a huge smile.

Thanks for highlighting those qualities that made your stay unforgettable. It makes us happy to know you enjoyed the restaurants, facilities, entertainment and personalized service we offer.

We hope you can visit us again soon.
Best regards.

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Reviewed 19 October 2013

this resort was brilliant..the bar staff were fantastic and must have to say the took alot of flack off certain travells although the bar areas were quite smelly. the beach was nice although i did find we were hounded by sellers whilst trying to bathe. the food was absolutely fab and pool was lovely. it was quite a walk away from the centre of cancun but buses came past on the hour and were cheap. the only thing which makes this not worth a rating of 5 is that i gave a member of the staff some money to bring some water to my room and the water never arrived.

  • Stayed: September 2013, travelled with friends
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1  Thank ellenna_connelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atención C, PR at Grand Oasis Palm, responded to this reviewResponded 13 November 2013

Dear Ellena:

Thank you very much for your kind and positive review. We are glad you have passed your holidays in our hotel and that you enjoyed your stay with us.

I}t is a pleasure to serve you and make your stay with us an unforgettable experience.
Best Regards

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Reviewed 17 October 2013

I'd like to start off the review in mentioning the astonishing service provided by the Sub-Director of the hotel, Eduardo. All management staff was prompt and wise in their approach to our needs and all our needs were met. Service was granted promptly and although there were a few hiccups and small incidents, it did not deter us from writing this fantastic review. One of the most fantastic people there, in the concierge department is the main reason for us writing this review, and for making us feel so awesome while on our honeymoon.

His name is Carlos and he was of tremendous help! Very knowledgeable and prompt to provide service and resolution to our concerns. Eduardo, the Sub-Director was also extremely polite and accommodating. We will DEFINITELY go again!

Room Tip: Talk to Eduardo when you get there, get the service they can really provide and really voice your co...
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  • Stayed: September 2013, travelled as a couple
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2  Thank Daniel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atención C, RP at Grand Oasis Palm, responded to this reviewResponded 13 November 2013

Dear Daniel:

It is amazing to know that your stay with us has motivated to share such a great review about our hotel. Thanks for highlighting those qualities that made your stay unforgettable.
We are glad you enjoyed the restaurants, facilities, entertainment and personalized service we offer. Our staff is always working hard to satisfy our guests so they can have an amazing experience.

We hope to have the honor of welcoming you once again in the future.
Best regards.

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Reviewed 9 October 2013

If one's priority is service, shop no longer as it perhaps was the best service that my husband and I have ever received, thanks to four awesome staff members: Marlene Lutteroth Gutierre, Carlos Canedo, Ari Cotero and Juan Manuel. We miss you all and many thanks for making our stay so comfortable and interesting.

The aforementioned staff that went above and beyond the normal standards in order to make the guests feel welcomed. They all were extremely diligent, caring and one hundred percent focused on guests.

Travel to town was easy as a bus stop is practically out-side the resort and cost $1.oo per person one-way. Interesting ride and would recommend it for anyone unless they choose to go by taxi. The resort is clean, well maintained and would recommend for the young but for middle-age and upward, head to another resort ex. Cancun Oasis is awesome. Anyone wanting drink service, call on Juan, he will keep your drinks flowing. Just don't forget to tip him $1.00. :-))

Food was not to our liking as we found the Mexican food totally different than what we have here. There are a few restaurants and no problem getting into them. Gracious restaurant staff so don't hesitate to ask for anything. They are so interested in pleasing everyone. For those of you who like working out, don't expect to find much of a gym. It wasn't air conditioned and tread mills didn't work; bikes and free weights were fine but the temperature was too hot to work out.

My last comment: Getting to Cancun from Ft. Lauderdale needs to be further researched. Spirit Airlines fees and luggage cost is ridiculous so would recommend Jet Blue or another airline. Service was great with Jet Blue and the seats were roomy and comfortable. A special thanks to Clark and Cheap Caribbean.com for all the patience and help with this trip. It was successful, enjoyable and an adventure. We definitely would use there service again.

We are avid travelers and take at least three trips a year; many for seven or eight weeks at a time so we do know service quite well and this place definitely out did itself. It was a pleasure to meet all the staff and a special thanks to everyone for making our trip successful.

Jacqueline and Lyle Pierce
Ft. Myers, Florida

Room Tip: We were on the 15th floor with ocean and pool view. Good location but could be noisy later in the e...
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  • Stayed: September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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2  Thank lyjak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atención C, PR at Grand Oasis Palm, responded to this reviewResponded 17 October 2013

Dear Guest:

We are pleased to greet you and at the same time thank you for choosing our hotel during your visit to Cancun. We are extremely glad you enjoyed the restaurants, rooms, facilities and public areas of our Hotel.
We will submit your comments to the departments so we can fix the inconveniences you had with the air conditioning, this way we can keep improving day by day to offer our guest better experiences.

Hope we can see you again soon.
Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Oasis Palm

Address: Blvd Kukulcan km 4.5, Cancun 77500, Mexico (Formerly Grand Oasis Caribbean Resort)
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#34 Luxury Hotel in Cancun
#40 Top resorts Hotel in Cancun
#44 On the Beach Hotel in Cancun
Price Range: £134 - £258 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Oasis Palm 5*
Number of rooms: 345
Official Description (provided by the hotel):
"I'm all about the kid-stuff: endless entertainment, family-friendly accommodations, child-centric restaurants and a Kids Club that's cool as can be. But I've got that pampered, indulgent side, too, as a visit to my Kin Ha Spa shows - I always find plenty of fun stuff for parents to do while the kids are having fun. I'm like my sister resort, Oasis Palm - but a bit more upscale, with the extra amenities you're looking for. I'm Mexican and proud of it: my dancing, dining and decor reflect the culture of Cancun, with my delicioso Mexican food in the cantina and lots of activities for everyone". ... more   less 
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Also Known As:
Grand Oasis Palm Hotel Cancun
Grand Oasis Caribbean Beach Hotel
Grand Oasis Caribbean Resort

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