We stayed at the grand oasis palm for about a week and the hotel/room service was mediocre at best. The buffet food is quite terrible and they try too hard to make traditional American food when all we really wanted were some tacos. Too many cold hot dogs and hamburgers and soggy fries. It was a little confusing and frustrating at first to make reservations to the nicer restaurants but we quickly realized that was the only way to get decent food. The highlight of our stay in the hotel was when we found the tequila bar/lounge in the grand side. Elberth is hands down the best bartender we encountered in Mexico and carefully creates every drink ensuring it is perfect before he serves them. He had a few awesome cocktails and shooters that were his own creations and were incredible. His service went above and beyond expectations and really made our trip much more enjoyable knowing we had a friendly face we could count on seeing in the bar near the lobby. His great customer service was much appreciated. Go see him and ask for the "elberth" special shooter of coffee and banana. Cafe y platano. I'm not a fan of coffee but the shooter he made was incredible.
- Official Description (provided by the hotel):
- "I'm all about the kid-stuff: endless entertainment, family-friendly accommodations, child-centric restaurants and a Kids Club that's cool as can be. But I've got that pampered, indulgent side, too, as a visit to my Kin Ha Spa shows - I always find plenty of fun stuff for parents to do while the kids are having fun. I'm like my sister resort, Oasis Palm - but a bit more upscale, with the extra amenities you're looking for. I'm Mexican and proud of it: my dancing, dining and decor reflect the culture of Cancun, with my delicioso Mexican food in the cantina and lots of activities for everyone". ... more less
- Reservation Options:
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- Also Known As:
- Grand Oasis Palm Hotel Cancun
- Grand Oasis Caribbean Beach Hotel
- Grand Oasis Caribbean Resort