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“Good hotel close to airport”

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Courtyard Cancun Airport
Ranked #52 of 182 Hotels in Cancun
Certificate of Excellence
Pennsylvania
Level Contributor
865 reviews
483 hotel reviews
common_n_hotel_reviews_1bd8 294 helpful votes
“Good hotel close to airport”
4 of 5 bubbles Reviewed 24 January 2014

We had our flight cancelled due to bad weather in the NYC area so we decided to stay here the night before our rescheduled flight. Easy checkin with friendly staff. Room was a good size, clean and comfortable. Free wifi worked well. Nice pool area where we sat for a while but weather was a little on the cool side. Hotel had full service restaurant which looked nice. A little bit more old fashioned than US Courtyards but a nice place to stay overnight close to the airport. Very quiet and peaceful location.

  • Stayed January 2014, travelled as a couple
    • Value
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    • Sleep Quality
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Helpful?
1 Thank WeeLuv2Travel2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lydia G, Gerente at Courtyard Cancun Airport, responded to this review, 25 January 2014
Dear WeeLu2Travel12:
Thank you for your good review, coming from an expert traveller as yourself, is even more motivating to our whole Team.
We would very much appreciate the opportunity to welcome you in a future visit to this Region. Eventhough we are not located on the beach área, we do have a Beach Club and provide scheduled complimentary round transportation over there, as well.
Rest assured that we will do out best to contribute to very enjoyable stay.
Sincerely,

Lydia Garcia
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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876 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (122)
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SF bay area
Level Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 23 January 2014

We had a one night layover so picked this hotel for the location and shuttle service. Usually Marriott's are just average, but this one had a very good restaurant. If you need to stay near the airport, this is your choice.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RodMaria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
52 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 18 January 2014

Great Hotel if you need to stay by the airport. The hotel offers shuttle service to and from the airport. Very friendly and attentive staff. AC in room worked great for those who like a cooler room. One of the best Courtyards I've stayed in. Beds were very comfortable and a good pressure in the shower. Very clean hotel.

  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank nepa101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lydia G, Gerente at Courtyard Cancun Airport, responded to this review, 22 January 2014
Dear Nephahere,
Thank you for taking the time to share with us your experience at our hotel. It was very rewarding to all our staff to receive your nice comments about the shutlle service, the room, facilities and especially the attentive and friendly service.
Look forward to be of service to you in this región in any of our Marriott Hotels or in the marvelous part of the world where you live, India.

Cordially

Lydia Garcia
General Manager
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Chicago
Level Contributor
65 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 bubbles Reviewed 17 January 2014 via mobile

Stayed here two nights in transit. The positives are numerous: airport shuttle, shuttle to Omni beach club/hotel in the hotel zone, great restaurant and menu, friendly staff, especially in the restaurant, pool and very clean. Negatives are minimal: nothing much around the hotel to walk to and kind of a musty odor in the rooms and hallways when we arrived. While in transit or with an extra night, it's a great choice.

Stayed January 2014, travelled as a couple
Helpful?
3 Thank gonezen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lydia G, Gerente at Courtyard Cancun Airport, responded to this review, 28 January 2014
Dear Gonezen,

Your expert review about our positives are very much appreciated. I have shared them with our Team and everybody was very motivated, especially the staff at the restaurant. Thank you..!!

In reference to the musty odor, I would like to mention that the rainy season has been very abundant in this region, since last June until now in January. The humidity has increased in this tropical weather. To control it, portable dehumidifiers have been placed in the hallways and in some rooms. The good news is that this past week it has not rained and we are sure this will solve this minimal negative.
We hope you will give us the opportunity to welcome you back to this beautiful part of the World, in the future.
Sincerely,

Lydia Garcia
General Manager
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Stockholm
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 16 January 2014

We stay here for 1 night before flying back home. First we got a hotel with 2 queen size beds even though we have booked a king size bed to fit our baby daughter. The hotel changed our room, but we had to wait. So we decided the store our luggage with the bellboy and it felt safe.
The room was small, but quite adequate for an overnight stay.

The breakfast buffet was fine with lots to choose from, incl. a chef making omelettes and fresh, natural juices.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Mr_Greve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lydia G, Gerente at Courtyard Cancun Airport, responded to this review, 17 January 2014
Dear Mr. Greve,
Thank you very much for your review regarding your visit to our Hotel. It was nice to know that we were able to accommodate your need for a King size bed. Accept our apologies for the delay.
You are correct our goal is to offer natural products in our menu and the authentic Mexican food of the Yucatán región. We are pleased that you and your family enjoyed it.
Thank you for your preference for Marriott Hotels, hopefully we will be of service to you in Europe, in the near future.
Sincerely
Lydia Garcia
General Manager
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Culpeper
Level Contributor
68 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 16 January 2014

If you need a place to stay before or after heading to another resort this is your best choice. Near the airport (but not too close) and FREE shuttle service! The staff was very friendly especially the Dining Room Manager although the service was hit or miss as far as taking a while. I was pleasantly surprised at the great menu in the dining room- you must try the Mexican Trio to get your trip to Mexico started right! They had a lot of authentic Mexican items I enjoyed giving a whirl.
Pool was okay,too cold for me. I did like the hut by the pool to relax in. Gym was fine as well.
Great hot tub, watch out for the Air 2 button- swoosh!!

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Suzanne K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lydia G, Gerente at Courtyard Cancun Airport, responded to this review, 17 January 2014
Dear Suzanne,

It was very nice to read your review, we were very pleased to learn that you enjoyed our facilites, the free shuttle, the service and the authentic Mexican food in the menú, during your recent stay. For your information we do have also a Beach Club and provide scheduled free transportation back and forth.
Hopefully in your next visit to Cancun you will give us the pleasure of welcoming you back.
Best regards

Lydia Garcia
General Manager
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Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 10 January 2014

As with most Marriott locations, you usually know what you are going to get - meaning good clean room, good service and friendly staff. This place did not disappoint. There were even some pleasant surprises like the very nice pool with poolside service. The food was VERY tasty and still hot when brought poolside. The service was a little on the slow side but, was not a big deal since we were relaxing with a drink anyway. Under different circumstances I might have been a little upset. The servers in the on-site restaurant were very nice and friendly. Cleanliness was exceptional. In the morning at breakfast, I saw one employee with a long handle wiping down the crown moulding around the outside of the building (approximately 20-25 feet up). The staff at the front desk made an excellent recommendation for dinner one night. The restaurant was in ole town and very enchanting. I would highly recommend this as THE place to stay if heading to the airport. They also offer a free shuttle to and from the airport.

Room Tip: something overlooking the pool would be a nice view. We didn't spend enough time in the room fo...
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Justaharleyguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lydia G, Gerente at Courtyard Cancun Airport, responded to this review, 11 January 2014
Dear Justaharlelguy,

Thank you very much for your nice review on our property. All our staff has been very motivated by your appraisal. Housekeeping on the exceptional cleanliness, the chef and waiting staff on the tasty food and service by the poolside, as well as the front desk on their recommendations.
.
We are also glad the shuttle service to and from the airport was convenient to you. I would like to add that we do also have a beach club, and the scheduled transportation to and from it, are also complimentary.
Thank you for your preference for Marriott Hotels, we look forward to the pleasure of welcoming you back to any of them, in the near future.

Lydia Garcia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Cancun Airport

Property: Courtyard Cancun Airport
Address: Boulevard Luis Donaldo Colosio Km. 12.5 | Lot 1, SMZA. 301, Cancun 77560, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Business Hotel in Cancun
#33 Romantic Hotel in Cancun
#35 Family Hotel in Cancun
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Courtyard Cancun Airport 3.5*
Number of rooms: 200
Official Description (provided by the hotel):
Experience the best of Cancun, Mexico when staying in the Courtyard Cancun Airport. Our gorgeous hotel is located around 5 minutes away from Cancun International Airport and we offer a complimentary shuttle to and from the airport throughout the day. Be sure to take advantage of our free high speed Internet access, state-of-the-art fitness center, outdoor pool and spectacular El Henequen restaurant. ... more   less 
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Also Known As:
Courtyard Cancun Hotel Cancun
Cancun Courtyard

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