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“Great place for evening drink. . .otherwise the food is ok and overpriced..”

Puerto Madero Cancun
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Ranked #12 of 976 Restaurants in Cancun
Certificate of Excellence
Price range: US$25 - US$50
More restaurant details
Restaurant details
Good for: Business meetings, Groups, Special Occasion Dining, Romantic
Dining options: Breakfast, Lunch, Dinner, After-hours, Delivery, Reservations
Description: The most exclusive restaurant in Cancun since it opened in June 2004. Casual and elegant atmosphere with soft music, an invitation to enjoy good food, the best service and the warm Caribbean atmosphere of Cancun, which attracts millions of tourists from around the world. Our menu features the finest selection of meats, fish and seafood imports and Lobster from Maine, lovingly prepared in our exclusive "Charcoal Grill". A privileged place where you can admire every evening, from our covered terrace, the spectacular "Sunset" that makes this Cancun a destination "must see".
Rochester Hills, Michigan
Level 6 Contributor
663 reviews
353 restaurant reviews
common_n_restaurant_reviews_1bd8 423 helpful votes
“Great place for evening drink. . .otherwise the food is ok and overpriced..”
Reviewed 2 August 2014

We feel this place is over-hyped. . .. yes it has decent food but its overpriced and overhyped. Cancun actually has become an amazing culinary mecca with great restaurants throughout (Tempo, Christian Morales, Restaurante Benazuza,Peter's, Les Cepages Restaurant, Lima 1205. . .the list goes on and on). . . .and these places in the hotel zone cater to throngs of people who feel steak is an gastronomic experience.. . .

This place is lively and full of people but come here for sunset views and drink and go elsewhere for great food....we do enjoy coming here but would only come here if had ravenous appetite and wanted quantity over quality. . ..

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank RonanJordi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puerto Madero C, Director de Relaciones Públicas at Puerto Madero Cancun, responded to this review, 11 August 2014
Dear Friend
Thank you for your honest comment, let me tell you that really makes me sad to read it.
We have a beautiful restaurant with beautiful views of the lagoon. We import the best steak, fish and seafood. Buy only high quality products. We invest a lot of money on the maintenance of the restaurant. We work hard to see that the waiters give excellent service. Our menu is varied and something for everyone.
Sorry if we did not give you table when you arrive but we had many reservations at 7:30, 8:00 and 8:30 and that is why when you get to the restaurant this was 25%. Or 30% capacity. Your reservation was for 9:30 pm and we need to respect the tables for those that have reservations.
We are the only restaurant in Cancun that closes when the last diner wants to go, so the servers are prohibited from delivering the guest account without request.
We would love to have you on another occasion and serve you as you deserve. Try our food and see that we are not just a steakhouse but we also have another excellent dishes
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Sao Paulo, SP
Level 5 Contributor
52 reviews
25 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
“Must come back!”
Reviewed 2 August 2014

Every time we visit Cancun we go to Puerto Madero and never regret it! With or without the kids, it's a great night out. The atmosphere is good, the service friendly and competent and the food divine!

Visited June 2014
Helpful?
Thank Bia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puerto Madero C, Director de Relaciones Públicas at Puerto Madero Cancun, responded to this review, 17 September 2014
Dear Bia C
Thank you very much for your feedback and for taking time to write. We are happy that your visits to Puerto Madero have been excellent. Everything we do in Puerto Madero is meant to satisfy our guests. It will be a pleasure to have you with us again!
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Hinckley, United Kingdom
Level 6 Contributor
99 reviews
39 restaurant reviews
common_n_restaurant_reviews_1bd8 31 helpful votes
“Great steak!”
Reviewed 30 July 2014 via mobile

Just happened upon this place on our first night in cancun. Very busy! Ended up sitting at the bar as there were no tables free. Staff were wonderful..very attentive. Me and my boyfriend both had steak and it was huge. Probably the nicest steak I've ever had! Was a tad pricey..near £20 gbp each but beers were cheap. I asked for medium and tbf it was definitely more rare than im used to but still gorgeous. Highly recommend it

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Niki W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puerto Madero C, Director de Relaciones Públicas at Puerto Madero Cancun, responded to this review, 17 September 2014
Dear Niki W
Thank you very much for your feedback and for taking time to write. I am sorry not find table and had dinner at the bar because the restaurant was full. We are pleased that your visit to Puerto Madero was excellent. Everything we do is meant to satisfy our guests. It will be a pleasure to have you with us again!
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Level 3 Contributor
17 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“Interesting experience ”
Reviewed 27 July 2014 via mobile

We decided to give Puerto Madero a try based on both the recommendations of our hotel concierge and the great reviews

We arrived to a buzzing and very busy restaurant, the word organized chaos comes to mind. We were promptly seated and offered drinks.

They have a good selection in the menu dominated mostly by beef and seafood. We ordered the Argentinian chorizo and empanadas for appetizers, the chorizo was a bit bland but the empanadas were tasty.

For main I ordered the 7 oz. Fillet and my husband and teenage son shared the center cut ribeye, both were ordered medium but came more like medium rare. As side dishes we ordered the scalloped potatoes and grilled veggies. Both were ok

I can't really point out any faults with this restaurant but perhaps it's that we are spoiled with great steakhouses in Houston... To us this place was very average specially when you considered we paid $250 (US) for dinner and did not even order wine or alcoholic drinks

Helpful?
2 Thank M-Citi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puerto Madero C, Director de Relaciones Públicas at Puerto Madero Cancun, responded to this review, 17 September 2014
Dear M-Citi
Thank you very much for your feedback and for taking time to write. I am sorry that your stay in Puerto Madero was not good. If you decide to return, I recommend trying one of our fish, you will love. I'm sure you will not find in Houston as here. It would be really nice to have you back with us!
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Lincoln, Nebraska
Level 3 Contributor
11 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
“If I could give it 6 stars I would!”
Reviewed 27 July 2014 via mobile

Run, don't walk to Puerto Madero! Best service, food & atmosphere I have had in a long time. I am in the food & beverage industry in the US and extremely picky. Not one negative thing to say!

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank JLWalker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puerto Madero C, Director de Relaciones Públicas at Puerto Madero Cancun, responded to this review, 17 September 2014
Dear JLWalker
Nothing to say, just thank you very much for your comment!
Coming from someone of the gastronomic industra, this comment is very flattering!
I hope people who read your opinion, follow your recommendation. It will be a pleasure to have them in Puerto Madero!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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