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“Tropical hotel but be cautious” 4 of 5 bubbles
Review of Hacienda Chichen

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Hacienda Chichen
Ranked #2 of 5 Hotels in Chichen Itza
Certificate of Excellence
GreenLeadersPlatinum level
Arkansas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Tropical hotel but be cautious”
4 of 5 bubbles Reviewed 12 June 2010

My family stayed at the Hacienda for one night primarily to get an early start at the nearby ruins. First, be sure to bring mosquito spray. This hotel certainly has a lot of charm and character to it. The lay out and landscape and architecture of the buildings combine to make a pleasant and intriguing experience. The buildings are spread out on the property. This adds to the experience because you wont feel crowded. In fact this hotel is very quiet. You hear the birds in the morning and crickets at night. The room was simple, with no frills. No television in the room. The full size beds were a little uncomfortable but adequate for one night. The solid heavy wood doors where a nice touch. The little curtains in the little windows are cute and add charm to the room. But be careful the curtains dont cover the entire window and there may be a peeping tom on the prowl. The little fridge was stocked with water and sodas. But unless you like paying seven dollars for one can of soda dont drink them. I found this out the hard way. When I checked out the next day the front desk asked me how many sodas I drunk from the fridge but when I checked in they conviently forgot to mention the sodas in the fridge will cost me an arm and a leg. Knowing that I was about to be ripped a new backside I swallowed hard and managed to say "three" the clerk then picked up a walkie talkie and asked housekeeping to go to my room and see how many sodas were missing. It was sort of classless and I felt like a chump that had been taken to the cleaners. This pissed me off and left a bad impression about this hotels character. Because why charge seven dollars for one can of soda? I had read all the reviews about the overpriced food but no one had mentioned the "gotcha little fridges" in the rooms. When I got in my rental car where my wife was waiting she knew something was wrong and tried her best to conjole me saying stuff like 'it could happen to anyone you're still a good man'. We drove about five miles to the little village of Piste and had a wonderful buffett breakfast for about 8 dollars each. I guess they havent figured out that the Hacienda Chichen is getting 7 dollars for just a can of soda. Anyway dont be lazy, plan your trip correctly and you wont have to overpay for the ridiculously overpriced food and beverages at this hotel. If you feel a need to just give money away give it to the vendors at chichen itza. The pool at this hotel is large and clean and is surrounded by trees and large vegetation. It certainly is a huge plus for this hotel. In fact, without it, the hotel would have to lower their rates about $15 a night for me to continue to recommend it. After touring the ruins it was so very refreshing to jump in and cool off. Overall I would recommend this hotel for a one or two night stay. The overpriced food requires too much back and forth driving for stays longer than two nights.

  • Stayed May 2010, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank kt1792
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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691 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (91)
Date | Rating
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English first
Oakland, California
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 31 May 2010

The grounds are beautiful, and for most people this would be worth it. We had a master suite right next to the spa, and the room was nice too, and very spacious. The pool area is beautiful, the old main house is beautiful, and walking around you really feel like you are in the Spanish colonial past. Not to mention how easy it is to get to the ruins.

However, our memories were largely spoiled by the over-priced and ridiculously low-quality restaurant. We had dinner, which cost us almost $100, and each course was very disappointing. We ate better on the street in Playa del Carmen. There is a bar with beautiful outdoor tables, but cocktails are similarly over-priced. Breakfast was laughable: some slices of completely stale bread and a jam that tasted like tomato puree. To put this in context, we are perfectly comfortable splurging on vacation, and had lots of far better meals in the Yucatan, some equally expensive and some far less so.

The service was also poor: it was the only time on our whole trip, including in Cancun, where we felt disrespected and taken advantage of as American tourists.

The Mayaland resorts are not as pretty, but we ate there and it was better: $15 lunch buffet with good, healthy, fresh food. Also worth considering is the small cottages/hotel at the Ik-Kil cenote a few kilometers away. The food in Valladolid, by the way, is well worth the drive.

  • Stayed May 2010, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank ireneper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
116 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
3 of 5 bubbles Reviewed 14 May 2010

I am recommending this place albeit with a number of reservations about it. Felt it didn't meet the service and quality standards it should have given the prices:

Pros: historic 16th-17th century hacienda with smaller casitas around the grounds for guests. Atmospheric, intimate, relaxed setting, lush gardens with a nice pool, room was simple but nice, large bathroom with amenities. Very close to ruins. Hotel arranged excellent guide for us; we recommend starting at 8AM to have the coolest time of day, and before the bussed in crowds.

Cons: Generally, as frequent world travelers, we aren't too price sensitive, but everything at this hotel somehow felt overpriced, probably as a result of its close proximity to the ruins. The staff & service were indifferent at best, and we were not impressed with our over priced dinner in the restaurant. Eat elsewhere. Breakfast included in the room cost was just a bread roll and cup of coffee, nothing more. Watch out for very slippery tiles in the shower! Didn't try the spa - again, services seemed way overpriced for this part of the world and for what you get. Finally, we had no hot water both nights of our stay, it only became available on our last morning. Good thing it was so hot out or we really would have objected!

  • Stayed May 2010, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank aavery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 2 April 2010

We just returned from a five night stay at the Hacienda Chichen just a short walk from the magnificent Mayan Ruins of Chichen Itza. As the crowded buses drove in and out and all around us...we ate delicious meals on the hotel terrace, swam in the refreshing pool while gazing all around us at the lush gardens and soaring palm trees. The Hacienda offers sitting areas, library and antiques. This was an original cattle farm and became "the place" for the archaeologists to stay while excavating at the ruins. Offering all conviences but has not lost it's charm. Beautiful walking paths, stone arches and a very private original church and yard for contemplation. The food was excellent and the staff was warm and helpful. The spa was very spiritual. Evening entertainment provided by a lovely local trio of father and two sons serenading us with their guitars and Mexican Music ! There are two other resorts in the area but...this is the best and most private.

  • Stayed March 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mexicojuanita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, MA
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed 2 March 2010

I have already reviewed this Hacienda, and wanted to add some new advise.. book a honeymoon room or better... it was a HUGE upgrade from the next level down.

the food is OK, and indeed pricey, but of all of the area accommodations, Hacienda Chichen is still the best choice.

We booked a honeymoon suite and stayed in the " Suite Linda Schele (#11) - Spacious Master Suite with a King bed featuring a unique Colonial wood-carved headboard." and were very happy with it.

  • Stayed February 2010, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank plasticbike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 27 February 2010

Based on previous reviewers comments, we booked just one night at Hacienda Chichen (so that we could wake up early the next morning for that much recommended 8am start) and had fairly low expectations of our stay.

Arriving in the late afternoon, check in was very quick and easy. Before we knew it we were whisked across the entrance driveway straight into the Standard Historic room we had booked by phone the day before.

Let me not sugar coat this for you - the room was a tiny, claustrophobic little box. The bed was hard and narrow, with a thin mattress and even harder, thinner pillows. It just lacked charm and felt cheap, tacky and depressing.

There was a little mini fridge that was plonked on the floor next to the bed, sort of sitting sideways on an angle halfway between the wall and bed, as if someone had just abandoned it mid-heist in a low rent neighbourhood.

While I was standing there, silently swallowing my disappointment and trying to tell myself it was just one night ("location, just remember that we're staying here for the location ...", the fridge suddenly turned itself on. The sound was not dissimilar to a noisy, hissing airconditioner in a low budget motel room. Certainly not anything you could sleep through without having to cover your head as best you could with that hard little pillow. (Or just unplug it ... which we probably would have just done)

It was at that point that my partner was dispatched to the front desk to try and see what he could do to improve the situation. While I waited, I enjoyedthe hammock on the front verandah we shared with the next door room, trying to block out the grating vibrato of the fridge and just enjoy the quietness and peacefulness of the surrounding gardens (ignoring my not-so-lovely view of the entrance driveway, of course).

The gardens are quite established and really wonderful - filled with lush green foliage, thick trunked trees soaring into the sky, wrapped with tropical vines, studded with flowers, the scent of moist earth in the thick, heavy air. Just lovely.

Luckily, while I was drinking it all, my very sweet-talking partner somehow managed to find us a better, much more private room at the back of the resort. Roomy and spacious, nicely decorated with much more quality finishes and attention to detail (this one had thicker towels, bathrobes, plenty of hot water in the shower, a candle on the table, etc.) this was infinitely better and we both breathed a sigh of relief.

Not sure whether this kind of upgrade is usually what happens (probably not - it could be that day they just had more room, or perhaps my partner just pleaded with them really, really nicely - I'm not sure, but I get the feeling we just got very lucky), but for whatever reason in our case it did, and we were beyond grateful as it changed our experience from just being a grin-and-bear it affair (at least in terms of the room itself) into something actually really enjoyable in every way.

While there are no televisions or telephones in any of the rooms, we actually found that a blessing. We didn't come to Chichen Itza to connect with the outside world or be entertained by prime time tv, we came to experience something ancient and profound, to be present in the moment as much as we could.

At one stage we did need to call Mexicana Airlines to try and change an international flight - something not so easy to do with our deploring lack of Spanish skills - and the front desk staff were incredibly gracious, patient and helpful with the whole process.

Free wireless internet was also easy to access on the front verandah and on the tables near the bar, something which was a pleasant surprise to us and really appreciated in such an isolated location.

We had dinner together in the restaurant and enjoyed our meal together that night quite a lot, despite the fact that the restaurant staff weren't exactly warm or particulary friendly. Considering we arrived early and were the only table they were serving, we were a bit taken back at that total disinterest in our attempts to make conversation and connect with them. People are just as important to us as places, so this was a little disappointing for us.

The menu prices were definitely on the expensive end for Mexico but the food was better than we had anticipated - not a wonderful foodie experience but nicely executed and with good quality ingredients.

The outdoor tables were what we enjoyed the most, it was atmospheric and serene, with the loca balladeer trio serenading guests with romantic Mexican melodies being a really lovely touch on the verandah. It made the evening feel magical, and in that moment we felt drawn into it all, feeling blessed to have arrived in this place, the ruins awaiting us first thing in the morning.

All in all, our personal experience was much better than we expected, though I can certainly see how previous reviewers may have had less than ideal stays.

While we were very aware that the bungalows were done quite a while ago - and in no way were we expecting a luxurious room or anything modern - we did expect the Standard Historic room we had booked to have at least a little bit of charm, or at the very least to be pleasantly done. Bringing the style, spirit and aesthetic of the rest of the hacienda into these standard rooms with some subtle updating, a few quirky touches, etc. would be a huge improvement in that regard.

  • Stayed February 2010, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank StyleSafari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marlborough, United Kingdom
Level Contributor
164 reviews
140 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
4 of 5 bubbles Reviewed 24 February 2010

We enjoyed our overnight here, and thought it a perfect, if pricy, place from which to visit the ruins. The rooms are in bungalows scattered around beautiful tropical gardens, each with a patio and hammock. The rooms are quite simple, but we found the beds comfortable, and had no problems with hot water, as other reviewers have. We ate our evening meal in the elegant dining room , and it was of good quality, if a little dear. We also enjoyed the breakfast, which was included in our room-rate
The major plus point of the hotel is its proximity to the back entrance to Chichen Itza. We went in at 8am, and had the place to ourselves. We returned with our guide at 11 to find the place full of thousands of day-trppers, quite a different atmosphere

  • Stayed February 2010, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Levoyageur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hacienda Chichen

Property: Hacienda Chichen
Address: Carretera Merida-Puerto Juarez Km. 120 | Zona Hotelera de Chichen Itza, Chichen Itza 97751, Mexico
Region: Mexico > Yucatan Peninsula > Yucatan > Chichen Itza
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Swimming Pool
Hotel Style:
Ranked #2 of 5 Hotels in Chichen Itza
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hacienda Chichen 3.5*
Number of rooms: 28
Official Description (provided by the hotel):
An eco-friendly boutique hotel, the Hacienda Chichen is committed to sustainable tourism and is devoted to Mayan culture and local community welfare. The resort consciously promotes an eco friendly environment rooted in Mayan tradition, which presents guests with plenty of romantic charm. An ambiance of 'home away from home' welcomes the Hacienda Chichen guests. The property's close proximity to the adjourning Chichen Itza ruins is a major plus for those travelers wishing to avoid the crowds. ... more   less 
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Also Known As:
Hacienda Chichen And Yaxkin Spa
Hacienda Chichen & Yaxkin Hotel Chichen Itza
Hotel Hacienda Chichen Yaxkin

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