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“Great hotel and location” 5 of 5 bubbles
Review of Hotel Dolores Alba Chichen

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Hotel Dolores Alba Chichen
Ranked #5 of 5 Hotels in Chichen Itza
Prague, Czech Republic
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great hotel and location”
5 of 5 bubbles Reviewed 16 February 2014

Hotel has two pools and is close to cenotes. Very friendly staff who even took us for free to the ruins as it is about 3 km far from the hotel. They also provide really nice breakfast which is included. Rooms were simple, clean and comfortable with TV. Staff does not speak much English so a bit tricky to communicate as we didn't speak much Spanish. Overall nice stay, good value for the money.

Room Tip: There are like bungalowes all in one line facing the main road so not much chioce.
See more room tips
  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Klarusskka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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464 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Reno, Nevada
Level Contributor
64 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 bubbles Reviewed 15 February 2014

We were planning to go to Chichen Itza the next day and had not booked a room yet. The concierge at the B&B we were staying at was very helpful, and made phone calls to find us a room in Valladolid. All in our price range were booked, so he found us a room at Dolores Alba. Initially, we were disappointed that the hotel was right on the main road and rather noisy with traffic, but it did slow down at night. The rooms are in a long row. They have the appearance of an American roadside motel from the 1960's. Inside, our room was pretty basic. The bathroom was basic too, and only rather worn bath towels were provided. (no hand towels)

The grounds were very nice, with two pools and some pretty vegetation. Ik Kil cenote is right across the street, and Dolores Alba provides discount tickets, with something like $.50 US off. If you are staying at Dolores Alba it is easy to walk across the street around 9:30 or 10.00 in the morning and avoid the tour group crowds.

The dining area was nice as well, but the food could have been better. The first night there we were tired and didn't feel like driving into Piste, so we ate at Dolores Alba. My husband's steak was extremely grisly, and he couldn't eat it. To the establishment's credit, they did take it back and made something else for him with no problem. The food at breakfast was a better, but service the first morning we were there was very slow. There were a lot of guests, and the waiters had difficulty keeping track of who had been served and who hadn't.

The hotel did not provide purified water for the guests. We stayed in ten different places on our Mexican holiday, and Dolores Alba was the only establishment that charged the customers for purified water, and that includes 2 hostels that we stayed at. This would have been fine if the price was right, but other than an all-inclusive that we stayed at on Cozumel, Dolores Alba was the priciest establishment.

  • Stayed February 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Adventuress115
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sacramento, California
2 reviews
4 of 5 bubbles Reviewed 27 January 2014

Our group visited Chichen Itza ruins and after several hours found ourselves in need of quiet and rest. We "bumped" into this hotel on the road, checked out the rooms and reserved two for the night. The rooms are clean with sturdy wood furniture, decent mattresses, workable toilets and lovely surroundings. The prices are very fair and the staff very friendly and helpful. Check it out next time you're in the jungle!

  • Stayed January 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Pagina2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami, Florida
Level Contributor
120 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 22 January 2014

we arrived very late from Cancun, but they were waited for us! check in was fast. you can pay in cashn or CC. room was nice. clean and confortable. it had Tv A/C and Safe. we did not use any of them. breakfast was really good and tasty, ther just bring it to your table. we had coffee, a plate with fruit, scrambled eggs with ham and bread. really home made. they offer a shuttle service to CHICHENITZA. there is a cenote just in front. they have 2 swimming pool, we did not use. we were there only to sleep and rush to chichen itza ti be the first ones!

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank krashivaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, CA
Level Contributor
199 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed 9 January 2014

This is a cute hotel with nice little rooms that look like bungalows but are attached. The rooms are well decorated and tasteful. Beds are comfy with nice linens. Hot water. We were so happy that the 3 of us had two nights here. The breakfasts were quite adequate and tasty. Dinner was quite adequate. Staff was friendly and helpful. It's a short distance into town where you can get a lovely meal at Las Mestizos. The pools are clean and the limestone formed one is really fun.

Room Tip: They are all good rooms as they are back from the road and quiet.
See more room tips
  • Stayed January 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Connie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland, Oregon
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 7 January 2014

This really was a good deal for what we paid since it includes a good sized breakfast, there are two clean pools, hammocks, and best of all... one of the most beautiful cenotes is literally right in front of the hotel! My only issue is one of the staff members was a little rude. I went with a group of three girls and we were literally the only people at the hotel. So it was a little creepy. There are no nearby shops or stores so you are truly in the middle of the jungle. I would recommend buying food at the nearest town which is Valladolid. The food at this restaurant is not the best quality and overpriced. Pros: Chichen Itza is 5 minutes away and there is a free shuttle to the ruins from the hotel. The cenote is within walking distance. The rooms are clean and safe. Cons: staff is not the friendliest, overpriced food. Beds were a little uncomfortable.

  • Stayed December 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank kderas1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin, Texas
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 7 January 2014

We stayed here for only one night in order to visit both Chichen Itza and Cenote Ik-Kil. It is a bit of a tedious matter to get from the bus depot (the bus depot is literally at Chichen Itza) to Dolores Alba. It is a pretty busy road with fast cars and buses and it is also a bit far to walk with luggage or backpacks (we had backpacks). So, you need to take a taxi. It will cost a bit more because Chichen Itza is such a tourist zone.

That said, once you get to Dolores Alba, you won't regret it. There is a van that takes hotel residents to Chichen Itza for free (score!) and Ik-Kil is just across the street in walking distance.
The hotel, otherwise, is basically in the middle of nowhere. At night all you hear are the sounds of the jungle.

We ate dinner in the restaurant. Again, it was quiet, which was nice. But if you are looking for action, this is not the place! The food was interesting and filling. Good prices. Breakfast is complimentary and was a lot of food. Coffee was included.

There are two pools: one natural and one man-made. We didn't swim because we were quite busy - touring Chichen Itza and swimming in the AMAZING cenote across the street.

The room was one of the nicest we stayed in on our backpacking journey. The bathroom was especially nice. The only caveat is that the WiFi didn't really work in our room. Since we were backpacking, it was a real treat when we found someplace where we could lay in bed and check in with friends and family in the room.

After our stay, we just crossed the street and picked up a colectivo back to Valladolid. Rather than going back to the bus station and paying quite a bit more, we opted for the affordable and convenient option. It was a snap and the gentleman at the front desk advised us well.

The air conditioner and the tv worked well. We felt very safe.

Room Tip: The rooms nearer to the main building are likely to have better WiFi access.
See more room tips
  • Stayed December 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Victoria R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Dolores Alba Chichen

Property: Hotel Dolores Alba Chichen
Address: Km.122 Merida-Cancun, Free Road (180) | between the ruins and Balankanche caves, Chichen Itza, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Yucatan > Chichen Itza
Amenities:
Bar / Lounge Restaurant Swimming Pool
Hotel Style:
Ranked #5 of 5 Hotels in Chichen Itza
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Hotel Dolores Alba Chichen 2.5*
Number of rooms: 40
Official Description (provided by the hotel):
Enchanting hotel in the best location of Chichen Itza. Beautiful bungalows with private terraces, air conditioning, cable tv, safe box, and local handcrafts. Extensive gardens with two swimming pools, one with unique reef formations and spectacular bottom, two palapas with hammocks for relaxation. Large, guarded parking lot. Restaurant Bar overlooking circular pool with the best food for the gods. Walk to Ikil cenote for a refreshing swim or to the Balankanche caves for underground adventure. ... more   less 
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Also Known As:
Motel Dolores Alba Chichen
Dolores Alba Chichen Hotel

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