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“Good resort, Nice Beach, spotty service”
Review of Allegro Cozumel

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Allegro Cozumel
Ranked #22 of 52 Hotels in Cozumel
Denver, Colorado
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Good resort, Nice Beach, spotty service”
Reviewed 6 December 2013

The resort is nice but has room for improvement. The all-inclusive rates are more affordable than most, the food was above average except the selection was below average. There's only one place to grab breakfast, one place to grab lunch, and one place for dinner except there's two other restaurants that we were allowed to visit once each. There's only one bar for everyone all the time, the others are only for some people some of the time.
The service is spotty. Half of them are nice, half are grossly incompetent. The First Club checkin was terrible, they have no idea how to use a computer and they charged our credit card twice which we didn't find out about until we returned and they are difficult to communicate with to get this resolved, I am still trying as I type this. When internet went down there, they were unapologetic and did nothing to compensate.

The beach was very nice, however, the Cozumel Port Authority is very overzealous when it comes to halting boats, they shut down all boat travel on the island for 3 days due to winds, which for one of the days it wasn't even windy. This was a major bummer for people who enjoy watersports, which is why many people visit Cozumel. The resort wouldn't even rent out snorkel equipment when the ports are shut down because they are so fearful of our litigious society.

The entertainment was, well, let's just say you shouldn't come for the entertainment.

The resort isn't huge which is nice that you don't have to walk a lot to get somewhere. People were friendly and there were plenty of beach & pool chairs available.

The room was good, the bed was very hard but everything was clean and well cared for.

  • Stayed November 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
4 Thank Brad H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OccidentalVC, Community Manager for Occidental Vacation Club at Allegro Cozumel, responded to this review, 9 December 2013
Hello Brad,

Thank you for your comments on your recent stay at Allegro Cozumel. we apologize for the situations you experienced and for the service that did not meet your expectations. It doesn't reflect our commitment to our members to provide all of you with the service you deserve for a hassle-free vacation experience. I'd like to get in touch with you for further information on your stay. I'll contact you directly trough TripAdvisor's Direct Message System.

Best regards,

Ignaura Tejeda
Community Manager for Occidental Vacation Club
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,104 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Hermantown, Minnesota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 December 2013

We have been to all inclusive resorts in this area for 12 years now. We have paid more, and we have paid less. The buffets had virtually nothing to pick from for any meals. Only the lunch buffets changed it up a few times. All other resorts we have stayed at had at LEAST 3 times the food and selections. The staff was wonderful in all areas, but due to the lack of food choices we will not revisit this one. The rooms were very run down, but they are in the process of remodeling. The beds are rock hard but you can ask for a bed topper. They helped a bit, but don't look at them...very stained and gross looking.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michele V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Itze P, Reputation Management at Allegro Cozumel, responded to this review, 9 December 2013
Dear Michele V,

Thank you for taking the time to share your review on Trip Advisor. We value all guest feedback and we truly sorry you did not enjoy your stay with us.

We regret for not meeting your food expectations, our Executive Chef works diligently to offer a variety of fresh options for each meal, featuring different daily dishes made from seasonal ingredients. We also provide a large variety of fruits, gourmet salads and carving station at breakfast, a pasta station with prime cuts, seafood and other Caribbean specialties for lunch and dinner. Nonetheless, we discussed your remarks with the Food & Beverage manager, as we’re always looking to improve the experience for guests.

Please give us a chance to welcome you again and demonstrate the excellent service for which we are recognized.

Sincerely
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Travellers are raving about these Cozumel hotels

Chicago
Level Contributor
71 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 4 December 2013

over all my family had a good time over 7days. But you have to make the best with what you have. A few tips for those that dont want to read all the way.
- bring your own big mug.-- long lines at bar plus their cleaning cups not the best.
- bring toys for kids . pool floats as they want to rent you the 2-3 left behind by others.
- ask for foam top on bed.
- get a lower floor as the top floors are thatched roofs and have small bugs falling thru.
- go to breakfast early 7am open.. food runs out after 8.. at least the good food.
- lunch same every day so be prepared not the best either.
- bug spray at night would help. not bad but could have used some.

was there over thanksgiving week. over all was fine. nothing 5 star.. booked thru apple and paid the extra. got a top floor room i guess and a silver wristband. there is a hierarchy system there. so the more you paid the better service you get. the better seats at dinner in the room with A/C.. Also if possible not sure how much but the "first club" was nicer. had name brand liquor and rooms were the NEW ones and closer to beach.

Kids pool was OK for small kids 7 and under. my kids 5-7 did 1 day and were bored. Kids club not great. not really organized. Plus didn't feel great leaving my kids there for long time. just didn't get a good feel from it.

Grand next door is a upgrade for sure in looks. prob not great for kids. didnt see playground at all. but beach pool was nicer for sure and did see brand name liquor there.

outside resort. walking distance is Albertos beach restaurant. great food there. after the hotel for 4-5 days it was a nice change.

Getting down town was $17-20 US each way for 4 people.
chanaubka park $15 each way -- swim with dolphins great and then stay at the beach/pools there. well worth it. photos are a rip off there. $35 for 1...

over all with my small kids I would go back again. the small playground was a nice break for them. walk to the grand resort was a nice break and walking back from alberto along the beach was nice too.

as for staff. bartenders have shifts there. 6 days a week. so if you kind of know what hrs your going to be there TIP the guy at the start 5-10 bucks your service will be way better the next time up. Armando at the beach after 2pm was awesome.

front desk... need some help there. not very friendly. tried several times to break a 20 so I could tip people they would try to sell me pesos(which are not needed ANYWHERE) then say ask the bell man. he was helpful.

Room Tip: try to get a "first club room" go for a unit toward the beach. i was in 63 which was nice...
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank thebutcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Urtenen-Schoenbuehl, Switzerland
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 December 2013

Arriving just before checking time, only the braclet was handed out and not even the towel card would be available until the 3 pm check-in time. Unfortunately at that time still no room ready and an other 40 min waiting time was announced. The reception staff was not very friendly nore helpfull.
For Internet you have to pay extra (10 Usd for 1h in 24h). Nearly all places on the mainland have wifi for free and this is also in no-all inclusive.
The rooms need some renovation and the walls are very thin, so easly follow next doors conversations.
Food us not special and even warm food rarly is kept warm enough. Same for the pools, where the water is colder then in the lovely ocean. The beach is nice, when cleaned.

  • Stayed November 2013, travelled solo
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Codie4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gray, Georgia
Level Contributor
38 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 2 December 2013

We recently went on a cruise that stopped for the day in Cozumel and we booked this hotel for the day. It was a good value for the money. It was $40 per person to eat and drink all day. The breakfast bar was great and the lunch buffet was the best! The bar opened at 10 am and we got to drink free alcoholic beverages all day. It was well worth the money we spent. the resort has 3 pools and the best beach. The locals were all so nice. The only thing is we went in November and the pools were very cold. The hot tub was not heated! I would go back and stay there again if I ever visit Cozumel again.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank fetwstephens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Rapids, Michigan
Level Contributor
56 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 2 December 2013

If there were half points, I would give this resort a 2.5. It's not quite a 3 and a 2 would be too harsh. There were a two things that did impress me. The bellman delivered our bag very quickly to the room. And, when we were able to get our first room changed, a service man appeared very quickly to check out the toilet and hot water issues that we had reported. Our first room had some nasty stains on the bathroom sink and countertop and the toilet would not flush properly and the shower did not have hot water. When we asked for a new room, we were told the property was sold out and that they couldn't move us. When we didn't leave and kept insisting that a working toilet and hot water were non-negotiables, the front desk clerk finally conferred with someone else and discovered a new room for us.
The second room had working necessities and was cleaner and fresher than the first one.
The food at the buffets had a limited selections and tended to be the same every day. As a vegan, I did not starve but I did have the same food every day. On Thursday, we requested a reservation at the a la carte restaurants but were told they were booked until Saturday, so we accepted the 8:30 pm Saturday reservation at the Mexican restaurant. When we showed up, we were told that we had missed our Friday night reservation. Once again by being insistent, we were able to get seated but were left feeling annoyed.
The water sports people were excellent. We enjoyed ocean kayaking. The staff were helpful and eager and had some useful tips on the currents. They offered to give us free hobie cat sailing lessons or windsurfing lessons as well.
The beach was lovely. The pools were also very nice. We felt that the value for the money paid was fair. The problem was that everything was fair to average to just below average. Don't expect to be wow-ed, delighted or surprised. Keep your expectations low and they will be met.

Room Tip: Rooms in the 1500 block will have have the sound from the evening shows and from the kiddie pool. T...
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PromoBird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 December 2013

Worst place in Mexico yet.... Full day with no water at all, never enough food in the buffets, dinners you can only reserve for two days, rooms very old and smell musty, nasty European guests, etc The one and only good thing was the staff, they were great?..apparently the timeshare for sale up the road is nicer but we didn't see it

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tesmarie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Itze P, Reputation Management at Allegro Cozumel, responded to this review, 9 December 2013
Dear Tesmarie,

We sincerely apologize that your recent stay at Allegro Cozumel fell below your expectations. We pride ourselves on providing guests with the highest quality product and service, and we regret that this is not what you experienced. Rest assured, your feedback has been shared with our management team, and is being addressed accordingly with our staff.

It is our hope that when returning to Cozumel you will allow us to host you during your stay so we may show you the true Allegro experience.

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Allegro Cozumel

Property: Allegro Cozumel
Address: Carretera Sur San Francisco Palancar | Km 16.5, Cozumel 77600, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Spa Swimming Pool
Hotel Style:
#11 Top resorts Hotel in Cozumel
#11 Spa Hotel in Cozumel
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Allegro Cozumel 3.5*
Number of rooms: 305
Official Description (provided by the hotel):
In Mexico’s Caribbean there is a tiny island just bursting with life – it is Cozumel and the Allegro Cozumel. Right on the famous Sand Francisco Beach, two worlds of adventure co-exist: The Fun-in-the-sun beach and the amazing undersea Palancar Reef. Whatever you choose to pursue, Allegro Cozumel places it right at your fingertips. Beach Volleyball, tropical bars, restaurants, and nightclubs keep life on land exciting, while the on-site dive shop and big-game sport-fishing charters offer a gateway into the dazzling marine sanctuary of Cozumel’s waters. And when you awake the next morning, after a relaxing night’s sleep in your comfortable guest room, you’ll find there’s even more to explore, because the adventure never stops at Allegro. For the young ones, there is plenty to do from building sand castles alongside the beautiful powdery white sand beach, get physical at the amazing kid’s multiplay covered playground, catch some giggles at the water park, or take advantage of the many activities offered by the Kids clubs. ... more   less 
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Also Known As:
Occidental Allegro Cozumel Hotel Cozumel
Occidental Allegro Hotel
Occidental Allegro Resort All Inclusive

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