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“Nice Hotel pleasant stay.”

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Presidente Inter-Continental Cozumel Resort & Spa
Ranked #3 of 52 Hotels in Cozumel
Certificate of Excellence
Boulder, Colorado, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Nice Hotel pleasant stay.”
Reviewed 4 June 2013

Very nice hotel and very quite. The rooms are really nice with nice firm beds. We had a room right on the beach. Really wasn't that many people at the hotel. The snorkeling is by far the best we have had right off the beach. The food is pretty good but my biggest gripe is the cost of food and beverage. We spent about 4k for room and flights for 4 and then anytime you want anything you have to pay. I knew this going it to it. It is nice to be away from the crazy all-inclusive types that eat themselves silly but every dinner was 100 bucks. If you could get breakfast included then it really wouldn't be so bad but this is more expensive then somewhere like the Vail Cascade. Just seems they could lower the prices a bit. 24 dollars for buffet breakfast is just crazy. Otherwise if that isn't a concern this the best place to go. We ended up just going out to dinner 3 nights. Also there really isn't any activities shows etc. this is our second time to Cozumel very nice but the resorts are dead. I wonder if it is the time of year or just the scare of crime.

  • Stayed June 2013, travelled with family
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Helpful?
Thank Jay B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review, 5 June 2013
Dear Guest,

Thank you very much for your visit and for taking the time and share the experience you had at our Resort. I am sharing as well your kind comments about our service with all the team.

Hopefully we can have you back at your home away from home in a near future.

Warmest regards,

Henry Walther
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Location
  • Sleep Quality
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  • Service
  • Value
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Traveller tips help you choose the right room.   Room tips (462)
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Cockeysville
Level Contributor
170 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 4 June 2013

Again, I can't say enough good about the staff and facilities here. Though we were only there for a day, we loved every second of it. The room with the outside shower, the food, the beach access, and the absolutely wonderful front desk staff made this a wonderful visit.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JV G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review, 5 June 2013
Dear Guest,

Thank you very much for your visit and for taking the time and share the experience you had at our Resort.

Hopefully we can have you back relaxing once again in a near future.

Warmest regards,

Henry Walther
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raleigh, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 June 2013

We stayed at this property May 22-May 30. My husband and I are both Platinum Elite members. We had booked two rooms for our family on points & points/cash and were pleasantly surprised that we had received upgrades to the pool view rooms with the outside showers (those were awesome!). This is our 3rd Intercontinental hotel/resort and it is absolutely the BEST! We decided to have drinks at happy hour and eat in the restaurant EVERY night of our stay. Manuel and his wait staff were courteous and attentive! We found the food to be delicious at EVERY meal as well as a good value for the money. The housekeeping staff left both of our rooms spotless each day. The front desk staff was amazing and answered all of my questions.

My husband and I walked around the resort for a hour every day for exercise and EVERY STAFF member we passed each morning smiled and said hello/good morning. We received a large bottle of water every day in our room. The ocean views are stunning - from the beach, bars and restaurant. We never got tired of looking at it! I am rating this resort as ALL EXCELLENT because of the OCEAN VIEWS, COURTEOUS/ATTENTIVE STAFF and DELICIOUS FOOD. We have already recommended this resort to our friends and family!

  • Stayed May 2013, travelled with family
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Helpful?
1 Thank Kathryn R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review, 4 June 2013
Dear Guest,

Thank you!

We certainly appreciate your comments about your recent stay in our resort, It was a pleasure to serve you.

We are pleased that you enjoyed your room, the hotel beach and the friendliness of our staff.

Hopefully you can visit us once again in the near future.

Warmest regards,

Henry Walther
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
kellysully @aol.com
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 2 June 2013

This hotel is the most elegant and beautiful on the island. My husband and I have stayed here 8 times over the past 20 years. The grounds are meticulous. The staff friendly and helpful. The food superb. Pools well kept and beautiful. Food and beverage service around the pool...awesome! Excellent snorkeling right there! Scuba boats can pick divers up right there! The Spa is relaxing and a massage by Dominga is relaxing.

The rooms are spacious, meticulously clean and have been redone since Hurricane Wilma in 2006. Dark woods complement with beautiful white limestone floors. Comfortable beds with new linens and comforters are a welcome addition. Plenty of extra large fluffy towels. Our family has always stayed on the bottom level of the wing that used to be known as "garden view" rooms. A second swimming pool was added sometime before 2006 to the "garden area" and now the rooms are known as "pool view". These pool view rooms as do all the rooms have a beautiful terrace with lawn furniture so that you can sit outside and enjoy the view. Ocean view is the best...but for the price the pool/garden view on the bottom level is our favorite pick.

El Presidente strives for personal service and quality of experience. For a 5 star hotel this place is a steal!

  • Stayed May 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank kellysully
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review, 4 June 2013
Dear Guest,

Thank you very much for your visit and for taking the time and share the experience you had at our Resort. I am sharing as well your kind comments about our service with all the team.

Hopefully we can have you back at your home away from home in a near future.

Warmest regards,

Henry Walther
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 June 2013

The property is great - wonderful rooms (some with outdoor open to sky showers), friendly and responsive staff, great diving school on the property, superb food.
We stayed at the hotel for 3 days and 2 nights. The experience was stellar from the moment we stepped in. We were greeted well and upgraded without asking for it. We wanted to see some diving dvds in the room and the hotel quickly arranged a DVD player for us. When we wanted to get a private dinner organized, the staff (Sophie) arranged a quick meeting with the Chef (Daniel) who took great care to create a vegetarian friendly meal to meet our needs. We can confidently say that this was the best Thai meal we have had...ever.
Must also say a few works about the dive school on the property Scuba Du - while it is independently owned and operated. They maintain the same high standards and friendliness as the hotel. Would recommend this property in a heartbeat.

Room Tip: Try and get a room with the outdoors shower - they are totally worth it.
See more room tips
  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amit G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review, 4 June 2013
Dear Guest,

Thank you very much for your visit and for taking the time and share the experience you had at our Resort. I am sharing as well your kind comments about our service with Sophie and Daniel.

Hopefully we can have you back at your home away from home in a near future.

Warmest regards,

Henry Walther
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 26 May 2013

I loved my stay at this property. The sea facing rooms are large & comfortable. The service is excellent and the food is pretty good too. The views are stunning and the beach is quite lovely. They also offer free internet in the rooms which is a big bonus! The only drawback is that I found the bathroom to be a little bit small in comparison with the room. There wasn't a tub in our room and the shower felt a bit cramped.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Ranipink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review, 27 May 2013
Dear Guest,

We really apreciated every single word you wrote on your comments, thank you very much for doing it and hopefully, we can have you back very soon.

To this, "su casa" in Cozumel island.

Warmest regards,

Henry Walther
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canadice, New York, United States
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 May 2013

What can say about this hotel.....The service is excellent, very friendly outgoing staff. The location is beautiful and out of the craziness of downtown but not so far away that you feel disconnected. Cab ride into town is only $9. The grounds of the hotel are immaculate, the staff is constantly cleaning, maintaining the area. The restaurant has excellent food. I had the Belanese massage at the spa, AMAZING!

This is our second visit to the hotel, this time for our marriage ceremony. The ceremony was on the beach at sunset and could not have been any more perfect. The attention to detail was outstanding. Olga our wedding coordinator was amazing. We were sad to find out that we were her last wedding at the Presidente, but her replacement Renata is also extraordinary. Olga made me feel relaxed and confident that everything was going to be perfect, it was more then perfect.
I really cannot say enough great things about this hotel. We go to Cozumel 1-2 times per year. This is now our "must stay at" hotel.

Selena Moore

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Selena K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review, 30 May 2013
Dear Guest,

Thank you very much for your visit and for taking the time and share the experience you had at our Resort. I am sharing as well your kind comments about our service with Olga and Renata.

Hopefully we can have you back at your home away from home in a near future.

Warmest regards,

Henry Walther
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Presidente Inter-Continental Cozumel Resort & Spa

Property: Presidente Inter-Continental Cozumel Resort & Spa
Address: Carretera a Chankanaab km 6.5, Cozumel 77600, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Cozumel
#3 Luxury Hotel in Cozumel
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Presidente Inter-Continental Cozumel Resort & Spa 4.5*
Number of rooms: 220
Official Description (provided by the hotel):
Presidente InterContinental Cozumel Resort & Spa is the perfect balance of energy and ease. Adventurers love the scuba centre and nearby Chankanaab Park. Bringing the kids? The resort s Chiqui Club will keep them busy all day. When you want a slightly slower pace, you can head for our stretch of white sand, the exotic Mandara Spa or Cozumel s shops.After a 25 million dollar investment, this resort offers upgraded facilities and a unique vacation experience for the discerning traveler. The place to discover three experiences: great Dive, unique Spa treatments and Golf. ... more   less 
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Also Known As:
Presidente Intercontinental Cozumel Resort And Spa
Presidente Intercontinental Cozumel Hotel Cozumel
Intercontinental Cozumel
El Presidente Cozumel
Cozumel Presidente

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