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“Very nice hotel and prime location but not up to Intercontinental standards”

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Presidente Inter-Continental Cozumel Resort & Spa
Ranked #3 of 52 Hotels in Cozumel
Certificate of Excellence
Reviewed 21 April 2014 via mobile

Check-in was a breeze, we got the room we reserved an hour before the official check-in time.
The Hotel is expansive so expect to walk a fair bit.
The room was clean and nice but as for much as this resort, is starting to show its age.
Staff is extremely kind and most of them seem to have a genuine smile when they greet you.

The food in general is perfectly decent but it does not correspond to its prices. Expect to pay at the very least a hundred dollars for every meal (two persons).

Both times we had breakfast, room service forgot at least one item of both breakfasts.

The beach is AMAZING! At the very end of the hotel property, there is a mini bay and they have a hammock on top of the water, basically, the sea rocks you! You could not believe that both times we were there, nobody was using it!

All in all, probably the best hotel in Cozumel but the quality-price relation of the food soured the experience a little bit, so we recommend dining out.

Stayed: April 2014, travelled as a couple
Thank Lizzete S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this reviewResponded 23 April 2014

Dear Guest,

Thank you very much for your visit and for taking the time to sharing your experience you had. I am sharing your nice comments about our service with my team. Also your recomendations help us to provide the best services for our guests.

We are happy that you enjoy our new hammock, as you mentioned you are almost on the reef!

We are going to be ready as soon as you decide to come back, hopefully in a near future.

Warmest regards,

Henry Walther
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 19 April 2014

This is not a normal vacation for me, relaxing at one hotel for a number of days...but after the wonderful time at Presidente I might have to change. First, the basics. Our room was comfortable and spacious and clean. My son totally enjoyed the seat hammock on our deck and the hammock on the beach. The hotel was pretty full but we never felt rushed or that you had to rush to find a spot for the day. There were options to hang out in your day everywhere...the three sand beach areas or by the pool. The food at the restaurants was also very good. There were many options so if you didn't feel like going into town you could eat there multiple nights and still have quite a lot of variety. The hotel was 4 miles from town so was wonderfully quiet and only $7 to get into town if you wanted. Snorkeling right at hotel was great and Scubadu right at the hotel can outfit you with anything you need for snorkeling or scuba. But what really made the experience at the hotel was the service and extra touches of all the staff -- from Marco who made sure our afternoon margaritas on the beach were fabulous to Jose, the bellman who surprised me with a towel and cold water when he spotted me coming back from a run.

  • Stayed: March 2014, travelled with family
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Thank lvvacations
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this reviewResponded 23 April 2014

Dear Guest,

Thank you very much for your visit and for taking the time and share the experience you had at our Resort. I am sharing as well your kind comments about our service with all the team. As you wrote, our private beach has one of the best views of the mexican caribbean and the facilities make's a better stay.

Hopefully we can have you back at your home away from home in a near future.

Warmest regards,

Henry Walther
General Manager

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Reviewed 15 April 2014

I just returned from 7 days at the Presidente in Cozumel. We had a great time and were very happy with everything. We stayed at the resort for all our dining. We felt the food was good in terms of price, quantity, taste and selection. We had the breakfast buffet daily and enjoyed it. We also enjoyed the very laid back Happy hours daily. The drinks were top shelf and strong, bartenders were attentive. The dinner menu had enough variety and we learned after the first couple days the portions of the "starters" were more in line with entries than appetizers.
The rooms were nice enough. The grounds could use a little renovating but the bed was comfortable. Showers were warm sometimes suddenly very warm and water pressure was OK. We didn't use the in room mini bar. In room coffee maker was kept well stocked. Coffee was typical of most in room coffee machines found in hotels. WIFI was good overall but didn't work in the fitness center. The fitness center was ok. There was a few life fitness machines, dumbbells to 50lbs, and a few treadmills and bikes. It was clean and bottled water was stocked at regular intervals. The Snorkling was very good right of the beach. The pool area was well kept and towels were huge and plentiful. The weather was fantastic. It was nice not being bothered by peddlers on the very private beach area. Nobody tried to sell me a time share..a fantastic first also.

  • Stayed: April 2014, travelled on business
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1  Thank Dan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this reviewResponded 17 April 2014

Dear Guest,

We really apreciated every single word you wrote on your comments, as you said our staff is a great team always providing the best services, and our facilities like the towels make easier the guest experience.

Thank you very much again and hopefully, we can have you back very soon.

To this, "su casa" in Cozumel island.

Warmest regards,

Henry Walther
General Manager

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Reviewed 14 April 2014

Had a wonderful time at the Presidente - InterContinental in Cozumel. The service was impeccable. The resort views breathtaking. Great activities on site, especially the snorkeling.
Back in June for more.

  • Stayed: April 2014, travelled as a couple
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Thank Kenneth A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this reviewResponded 15 April 2014

Dear Guest,

Thank you very much indeed for your comments about your stay at the Resort. We always looking forward to have valuable guest like you and meet needs and expectations and your feedback help us very much on this matter, I am sharing your nice comments with all the staff.

We can wait to see you again at this “su casa” in Cozumel.

Warmest regards,

Henry Walther
General Manager

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Reviewed 13 April 2014

I had been going to Presidente Inter-Continental in Cozumel since the early 90's. It was my favorite place on earth, but sadly it is not what it used to be. It is listed as a 5 star hotel, but probably now only 3 1/2 or 4 at best. The hotel needs a lot of repairs and updating. When we got to our room, the screws on the security door latch were pulled out. I had to call twice to get it repaired and it was repaired with a chain door latch, not like the normal hotel latch. New screw holes were made and the old ones were still there and the door did not line up so there was quite a large space of light pouring thru around the door. I swam at the adult pool thru the week and there were many missing and loose tiles which was being repaired while we were there. We had to call to request the key to the mini bar. When we got there we were told that we were upgraded to an ocean view room, but the palms trees blocked any view of the ocean, so we had an ocean view room with no view. On the day were packing to leave they started trimming the palm trees outside our window, so by the time we went to check out we had a great view of the ocean for 5 minutes. There were no robes in the room as promised on the web site. The biggest issue is the price of food and drinks which I suppose makes it a 5 star hotel if that is your criteria. Plan to spend a minimum of $100 to $150 a day per person for food and a few drinks. We tried to economize by sharing one lunch sandwich with fries for $30 on several days. We normally got food and drinks from the beach bar or Caribena, but the last nite we where there we went to Alfredo's, big mistake. We spent well over $100 for 2 entrees and 2 glasses of wine. The food was terrible and tasteless. I ordered a dish that was fetuccine with chunks of lobster. The lobster was rubbery and over cooked and it was covered in some red sauce and tomato pieces and had no flavor at all. The part I don't understand is having 2 upscale restaurants on the property (Alfredo's and Napa Grill) and they are mostly empty every nite. I think the 2 other causual food venues are subsidizing the 2 upscale money loosing restaturants, hence the ridiculously high prices. The sad thing is the that the staff and all the service people working at the Presidente are really wonderful and helpful for the most part. I think the problem is with upper management decisions. As I said before I have been there many times and always couldn't wait to go back, but after this last visit, I may have to find a new Cozumel hotel. If you don't mind spending a fortune on food and drink, by all means go, but I would stick to the causual dining. And the beach is still wonderful and the snorkeling is making a comeback after the destruction of hurricane Wilma. I guess, sadly, all good things come to an end at some point,

Room Tip: If budgeting for food and drinks, stick to the casual venues, eat downtown, stop at Mega grocery sto...
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  • Stayed: April 2014, travelled as a couple
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3  Thank Fran M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this reviewResponded 14 April 2014

Dear Guest,

Warm Greetings from Presidente InterContinental Cozumel Resort & Spa!

We would like to thank you for taking your time and post your comments on TripAdvisor; believe me your feedback is really appreciated, we have taken notes of your pleasant recommendations.

We are really sorry for not meeting your expectations; although we never want to read that a guest has had a not a good experience, comments such as yours allow us to take an honest look at our operations and make necessary improvements.

We are pleased if you will allow us the opportunity to regain your confidence in the future and show you that we can improve our services.

Cordially,

Henry Walther
General Manager

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Reviewed 11 April 2014

Another fabulous week in Paradise, hosted by Presidente'. We had terrific weather and the service at Presidente' was 5 star. We ate and drank on site and couldn't ask for anything better. The water view is stunning and sunsets nightly are unforgettable.

  • Stayed: April 2014, travelled as a couple
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Thank Ben S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this reviewResponded 12 April 2014

Dear Guest,

Thank you !

We certainly appreciate your comments about your recent stay in our resort, It was a pleasure to serve you like always.

We are pleased that you enjoyed your room, the hotel, beach, the beautiful sunset, and the friendliness of our staff.

Hopefully you can visit us once again in the near future.

Warmest regards,

Henry Walther
General Manager

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Reviewed 11 April 2014

Excelente hotel. We loved our stay in it.
The staff is outstanding in every way.
Since the reception, gardening, room services.
Our friends will come for sure.
Don't miss the Benedith eggs in the breakfast.
Thank for everybody.

Room Tip: Higher floors have less noise.the best are with ocean view.
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  • Stayed: April 2014, travelled as a couple
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Thank Andrea B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this reviewResponded 12 April 2014

Dear Guest,

Thank you !

We certainly appreciate your comments about your recent stay in our resort, It was a real pleasure served you.

I will share your nice commets with our staff, we are glad that you enjoy our delicous benedict eggs, delicious!

Hopefully we can see you once again in a near future.

Warmest regards,

Henry Walther
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Presidente Inter-Continental Cozumel Resort & Spa

Address: Carretera a Chankanaab km 6.5, Cozumel 77600, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Cozumel
#3 Luxury Hotel in Cozumel
Price Range: £191 - £643 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Presidente Inter-Continental Cozumel Resort & Spa 4.5*
Number of rooms: 220
Official Description (provided by the hotel):
Presidente InterContinental Cozumel Resort & Spa is the perfect balance of energy and ease. Adventurers love the scuba centre and nearby Chankanaab Park. Bringing the kids? The resort s Chiqui Club will keep them busy all day. When you want a slightly slower pace, you can head for our stretch of white sand, the exotic Mandara Spa or Cozumel s shops.After a 25 million dollar investment, this resort offers upgraded facilities and a unique vacation experience for the discerning traveler. The place to discover three experiences: great Dive, unique Spa treatments and Golf. ... more   less 
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Also Known As:
Presidente Intercontinental Cozumel Hotel Cozumel
Presidente Intercontinental Cozumel Resort And Spa
Intercontinental Cozumel
El Presidente Cozumel
Cozumel Presidente

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