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“A bit disappointing.........” 3 of 5 bubbles
Review of Presidente Inter-Continental Cozumel Resort & Spa

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Presidente Inter-Continental Cozumel Resort & Spa
Ranked #2 of 51 Hotels in Cozumel
Certificate of Excellence
Rough and Ready, CA
Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“A bit disappointing.........”
3 of 5 bubbles Reviewed 27 April 2014

My wife and I have just returned from a one week stay at the Presidente. There were things that we liked about the hotel and things that we didn't. Our overall impression is a that the Presidente is a lower range four star hotel, nice but not luxury.

The facilities though getting older, are still nice. The rooms are fairly basic but they are clean, reasonably sized, and comfortable. The grounds are kept very clean and the beach is a very nice attraction. The best element of the Presidente is the ocean! It's very accessible and the snorkeling is good right off the beach.

There are two main areas where the hotel falls short; the service and the pricing. First, the pricing doesn't match the product. The Presidente markets itself as a five star resort but the nickel and dime pricing approach cheapens the experience. It costs a fair amount to stay here and yet if you want to sit by a fire on the beach at night they charge an extra 15-18 dollars per person. If you want more than one bottle of water in your room each day, pay more money; want to use the tennis courts, well to use the rackets costs more money......two beers and some guacamole will run you $30 bucks while a decent meal will cost well over $100 for two people. We've stayed at three star hotels that didn't charge you to sit by the fire or to use tennis rackets. As a guest paying a premium to stay somewhere, I don't expect to be charged for basic amenities. What's next, an extra five dollars for toilet paper if you're in need? All of these little fees come on top of the $12 daily service fee.

The second shortcoming is the service, here are a few of our experiences. We arrived at noon after a red-eye flight and upon filling out our registration paperwork were then told to wait for three hours to have a room. There was zero sympathy for us as tired travelers and zero effort made to welcome and comfort us, the transaction was purely business. "Here is your complimentary cool towel and bottled water, now come back in three hours if you want a room". I understand that noon is early to check-in but I've seldom seen this little effort to make guests comfortable.

We asked to exchange currency at the front desk and they were unable to do so. We asked for robes on the second day of our stay and again on the third day, yet they still hadn't arrived
when we checked out on day seven. Maybe the next guest will get them this week.....

Each of these irritants were minor but collectively it adds up to a deficit of service. To be considered a five star hotel the facilities should be outstanding and the service impeccable. The President falls short on both fronts. Even though our experience was average/good is wasn't great and therefore not worth the expense of the Presidente. We will look for other options if we return to Cozumel.

Room Tip: The outdoor shower is a very nice feature, ask for one of these rooms close to the adult pool.
See more room tips
  • Stayed April 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
5 Thank RoughandReadyTravler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review, 3 May 2014
Dear Guest,

Warm Greetings from Presidente InterContinental Cozumel Resort & Spa!

We would like to thank you for taking your time and share your comments, believe me your feedback is really appreciated, we have taken notes of your pleasant recommendations. And you can be sure that all your comments are welcome to improve our services.

We are taking notes about your issues with our services. About the currency exchange, it's a new federal law in México that we cannot exchange USD to mexican pesos.

Please, we invite you again to our property in order to show you that we can do it better and comments like yours improve our services and we follow up.

Best Regards,

Henry Walther
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (451)
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English first
Norwalk, Ohio
Level Contributor
57 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 25 April 2014

My SO and I just returned from this resort a few weeks ago! Overall our trip to the presidente was wonderful! We stayed there for 7 days! We never had to leave the resort for food because we found a large variety of food to choose from that was very good and had decent prices! We paid when we booked to have the breakfast buffet included daily and I was very happy with that decision! They had a large buffet for breakfast and it was open until 11a.m so you were able to go eat late and not be hungry again until supper! Every day we went to the bar by the pool for happy hour that was from 5p to 7p, the bartenders were great and made us strong drinks! We also enjoyed the chips and guacamole while drinking at happy hour! Every night for supper we went to the restaurant where the breakfast buffet was and they had a great menu to pick from! Just a warning their portion sizes are pretty big and the appetizers are the size of a meal so do not order too many things, we learned the hard way that they give you a lot of food, which was great after we figured out only to order one dish for each of us! We did get room service one night for dinner which was wonderful, they brought us our food with in 20 mins and set up our table nice for us like we were out to dinner! The fitness room was pretty decent, they kept it well stocked with water and very cool in there! My SO bought me a 50 minute massage from the spa and all though it was very expensive I will tell you that I have had many massages back home and on other vacations and this is the best one by far that I have ever had! Well worth the money! They did keep the towels by the pool very well stocked and it was such a relief to be able to grab towels when ever you wanted to instead of worrying about a towel card or exchanging them with someone daily! We had a beach front room, the room size and lay out was not the best I have been in but pretty good! I will say that being able to walk right out the back door to the ocean and to snorkel was awesome! We bought snorkel gear from the gift shop for 30 dollars and then rented fins from the dive shop for 6 dollars a day which was not too bad and very easy to do! The staff that we encountered were great and we were never bothered by anyone for time shares or anything else which is always great! We had an amazing trip and we are already talking about going back soon!!

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jennifer B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review, 26 April 2014
Dear Guest,

Thank you for taking the time to review our hotel. We are glad to hear about your excellent stay. We work hard to maintain our facilities and ensure service that will exceed our guest’s expectations and we are delighted you had the chance experience them. As you wrote, our food is delicious in all our restaurants, and the snorkeling on the turquoise waters are amazing!

We look forward to seeing you again on your next visit. Thank you again for your review and hope you return to our hotel soon.

Cordially,

Henry Walther
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Royalton, Ohio
Level Contributor
115 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 23 April 2014

We stayed for 4 nights and absolutely felt the service was TOP NOTCH! The people are extremely accommodating and always put the customer first with a smile. The resort is big but walking through is easy because of it's beauty and upkeep. We stayed in room 3124 which the back side faces the adult only pool and the boat entry to their docks. It has easy access to the far end of the beach through a walk way. The service was excellent on the beach, by the time you put your flag up the staff was there within minutes. The drink and food at the resort is costly so we tried the restaurant in town only to find most of the food bland. Our last night and morning we ate at Alfredos in the resort and it was the best meal and service we had. We then had breakfast before leaving and it too was excellent. The rooms were spacious and clean with minor issues that can be overlooked because of the service. The bed (king) wasn't that bad but I only sleep on a tempur pedic so I'm not sure my review is fair. Overall, I would return in a hearty beat. We love snorkeling and was a little disappointed because the ocean was always rough due to boats but was still beautiful with limited snorkel sites. Our stay was excellent and the staff is one of the best. GREAT JOB Presidente!
We rented a Jeep from Ernesto's, (275.00) pretty beat up but served it's purpose. All you have to do to get a cab from the airport is walk by the annoying sales people about two hundred yards from the airport and cabs will take you to this resort for $17.00 I strongly suggest you do this instead of the government travel!

Room Tip: We loved our location, not oceanfront but perfect for the quiet beach. Room 3124.
See more room tips
  • Stayed April 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JS474
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review, 24 April 2014
Dear Guest,

We would like to thank you for taking your time and share your comments, believe me your feedback is really appreciated, we have taken notes of your pleasant recommendations.

Thank you again for remark our service, we are glad that you enjoy the facilities of our property.

We are going to be ready as soon as you decide to come back, hopefully in a near future.

Warmest regards,

Henry Walther
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mexico City, Distrito Federal, Mexico
Level Contributor
52 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 21 April 2014 via mobile

Check-in was a breeze, we got the room we reserved an hour before the official check-in time.
The Hotel is expansive so expect to walk a fair bit.
The room was clean and nice but as for much as this resort, is starting to show its age.
Staff is extremely kind and most of them seem to have a genuine smile when they greet you.

The food in general is perfectly decent but it does not correspond to its prices. Expect to pay at the very least a hundred dollars for every meal (two persons).

Both times we had breakfast, room service forgot at least one item of both breakfasts.

The beach is AMAZING! At the very end of the hotel property, there is a mini bay and they have a hammock on top of the water, basically, the sea rocks you! You could not believe that both times we were there, nobody was using it!

All in all, probably the best hotel in Cozumel but the quality-price relation of the food soured the experience a little bit, so we recommend dining out.

Stayed April 2014, travelled as a couple
Helpful?
Thank Lizzete S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review, 23 April 2014
Dear Guest,

Thank you very much for your visit and for taking the time to sharing your experience you had. I am sharing your nice comments about our service with my team. Also your recomendations help us to provide the best services for our guests.

We are happy that you enjoy our new hammock, as you mentioned you are almost on the reef!

We are going to be ready as soon as you decide to come back, hopefully in a near future.

Warmest regards,

Henry Walther
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington, D.C.
Level Contributor
179 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
5 of 5 bubbles Reviewed 19 April 2014

This is not a normal vacation for me, relaxing at one hotel for a number of days...but after the wonderful time at Presidente I might have to change. First, the basics. Our room was comfortable and spacious and clean. My son totally enjoyed the seat hammock on our deck and the hammock on the beach. The hotel was pretty full but we never felt rushed or that you had to rush to find a spot for the day. There were options to hang out in your day everywhere...the three sand beach areas or by the pool. The food at the restaurants was also very good. There were many options so if you didn't feel like going into town you could eat there multiple nights and still have quite a lot of variety. The hotel was 4 miles from town so was wonderfully quiet and only $7 to get into town if you wanted. Snorkeling right at hotel was great and Scubadu right at the hotel can outfit you with anything you need for snorkeling or scuba. But what really made the experience at the hotel was the service and extra touches of all the staff -- from Marco who made sure our afternoon margaritas on the beach were fabulous to Jose, the bellman who surprised me with a towel and cold water when he spotted me coming back from a run.

  • Stayed March 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lvvacations
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review, 23 April 2014
Dear Guest,

Thank you very much for your visit and for taking the time and share the experience you had at our Resort. I am sharing as well your kind comments about our service with all the team. As you wrote, our private beach has one of the best views of the mexican caribbean and the facilities make's a better stay.

Hopefully we can have you back at your home away from home in a near future.

Warmest regards,

Henry Walther
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwalk, Ohio
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 15 April 2014

I just returned from 7 days at the Presidente in Cozumel. We had a great time and were very happy with everything. We stayed at the resort for all our dining. We felt the food was good in terms of price, quantity, taste and selection. We had the breakfast buffet daily and enjoyed it. We also enjoyed the very laid back Happy hours daily. The drinks were top shelf and strong, bartenders were attentive. The dinner menu had enough variety and we learned after the first couple days the portions of the "starters" were more in line with entries than appetizers.
The rooms were nice enough. The grounds could use a little renovating but the bed was comfortable. Showers were warm sometimes suddenly very warm and water pressure was OK. We didn't use the in room mini bar. In room coffee maker was kept well stocked. Coffee was typical of most in room coffee machines found in hotels. WIFI was good overall but didn't work in the fitness center. The fitness center was ok. There was a few life fitness machines, dumbbells to 50lbs, and a few treadmills and bikes. It was clean and bottled water was stocked at regular intervals. The Snorkling was very good right of the beach. The pool area was well kept and towels were huge and plentiful. The weather was fantastic. It was nice not being bothered by peddlers on the very private beach area. Nobody tried to sell me a time share..a fantastic first also.

  • Stayed April 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Dan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review, 17 April 2014
Dear Guest,

We really apreciated every single word you wrote on your comments, as you said our staff is a great team always providing the best services, and our facilities like the towels make easier the guest experience.

Thank you very much again and hopefully, we can have you back very soon.

To this, "su casa" in Cozumel island.

Warmest regards,

Henry Walther
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
4 of 5 bubbles Reviewed 14 April 2014

Had a wonderful time at the Presidente - InterContinental in Cozumel. The service was impeccable. The resort views breathtaking. Great activities on site, especially the snorkeling.
Back in June for more.

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kenneth A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review, 15 April 2014
Dear Guest,

Thank you very much indeed for your comments about your stay at the Resort. We always looking forward to have valuable guest like you and meet needs and expectations and your feedback help us very much on this matter, I am sharing your nice comments with all the staff.

We can wait to see you again at this “su casa” in Cozumel.

Warmest regards,

Henry Walther
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Presidente Inter-Continental Cozumel Resort & Spa

Property: Presidente Inter-Continental Cozumel Resort & Spa
Address: Carretera a Chankanaab km 6.5, Cozumel 77600, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Cozumel
#2 Luxury Hotel in Cozumel
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Presidente Inter-Continental Cozumel Resort & Spa 4.5*
Number of rooms: 220
Official Description (provided by the hotel):
Presidente InterContinental Cozumel Resort & Spa is the perfect balance of energy and ease. Adventurers love the scuba centre and nearby Chankanaab Park. Bringing the kids? The resort s Chiqui Club will keep them busy all day. When you want a slightly slower pace, you can head for our stretch of white sand, the exotic Mandara Spa or Cozumel s shops.After a 25 million dollar investment, this resort offers upgraded facilities and a unique vacation experience for the discerning traveler. The place to discover three experiences: great Dive, unique Spa treatments and Golf. ... more   less 
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Also Known As:
Presidente Intercontinental Cozumel Resort And Spa
Presidente Intercontinental Cozumel Hotel Cozumel
Intercontinental Cozumel
El Presidente Cozumel
Cozumel Presidente

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