My wife and I have just returned from a one week stay at the Presidente. There were things that we liked about the hotel and things that we didn't. Our overall impression is a that the Presidente is a lower range four star hotel, nice but not luxury.
The facilities though getting older, are still nice. The rooms are fairly basic but they are clean, reasonably sized, and comfortable. The grounds are kept very clean and the beach is a very nice attraction. The best element of the Presidente is the ocean! It's very accessible and the snorkeling is good right off the beach.
There are two main areas where the hotel falls short; the service and the pricing. First, the pricing doesn't match the product. The Presidente markets itself as a five star resort but the nickel and dime pricing approach cheapens the experience. It costs a fair amount to stay here and yet if you want to sit by a fire on the beach at night they charge an extra 15-18 dollars per person. If you want more than one bottle of water in your room each day, pay more money; want to use the tennis courts, well to use the rackets costs more money......two beers and some guacamole will run you $30 bucks while a decent meal will cost well over $100 for two people. We've stayed at three star hotels that didn't charge you to sit by the fire or to use tennis rackets. As a guest paying a premium to stay somewhere, I don't expect to be charged for basic amenities. What's next, an extra five dollars for toilet paper if you're in need? All of these little fees come on top of the $12 daily service fee.
The second shortcoming is the service, here are a few of our experiences. We arrived at noon after a red-eye flight and upon filling out our registration paperwork were then told to wait for three hours to have a room. There was zero sympathy for us as tired travelers and zero effort made to welcome and comfort us, the transaction was purely business. "Here is your complimentary cool towel and bottled water, now come back in three hours if you want a room". I understand that noon is early to check-in but I've seldom seen this little effort to make guests comfortable.
We asked to exchange currency at the front desk and they were unable to do so. We asked for robes on the second day of our stay and again on the third day, yet they still hadn't arrived
when we checked out on day seven. Maybe the next guest will get them this week.....
Each of these irritants were minor but collectively it adds up to a deficit of service. To be considered a five star hotel the facilities should be outstanding and the service impeccable. The President falls short on both fronts. Even though our experience was average/good is wasn't great and therefore not worth the expense of the Presidente. We will look for other options if we return to Cozumel.
- Official Description (provided by the hotel):
- Presidente InterContinental Cozumel Resort & Spa is the perfect balance of energy and ease. Adventurers love the scuba centre and nearby Chankanaab Park. Bringing the kids? The resort s Chiqui Club will keep them busy all day. When you want a slightly slower pace, you can head for our stretch of white sand, the exotic Mandara Spa or Cozumel s shops.After a 25 million dollar investment, this resort offers upgraded facilities and a unique vacation experience for the discerning traveler. The place to discover three experiences: great Dive, unique Spa treatments and Golf. ... more less
- Reservation Options:
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- Also Known As:
- Presidente Intercontinental Cozumel Resort And Spa
- Presidente Intercontinental Cozumel Hotel Cozumel
- Intercontinental Cozumel
- El Presidente Cozumel
- Cozumel Presidente