This was our 17th trip to CZM since January 1993 and our 6th time staying at Cozumel Palace (including when it was Plaza las Glorias). Never before have we been waylaid by timeshare salespersons, but this was a first. We were here at CZM Palace Nov. 2012 and did not encounter the high pressure, won’t take no for an answer sales people. You run the gauntlet at the airport and think you are “home free”. Then you check in and spend 45-60 min in the lobby trying to convince the sales rep that no means no. We did not want to be rude, but enough is enough; we left home at 5 AM and by now it was 4 PM! Our room was ready but we could not get to it! They found out we owned 5 timeshares and kept trying to convince us we would be free of maintenance fees forever if we signed our weeks over to Palace resorts. No one could/would give us the “bottom line”. That was Saturday. Sunday we get a call asking us again if we wanted to go over and visit a Palace resort on the mainland (no, no, no). Tuesday a sales rep, who asked if I had spoken to my husband about attending the 2 PM meeting that day about the Palace program, approached me. Our answer was the same – not interested.
OK, on to the rest of the week. We love the people of CZM; everyone is so friendly. The staff at the Palace is professional and attentive (aside from the sales reps who were annoying). Ricardo who will help you make appointments for the spa, SCUBA diving, special dinners, etc. is a very competent and efficient young man. He took mercy on us after being held captive in the lobby and even delivered my husband’s vouchers to the SCUBA shop for him. Speaking of the dive shop, my husband has been diving with Aqua Safari since our first trip. He considers them the best on the island. Mariano is his favorite dive master and whenever possible, he dives with him (on the fast boat Belinda).
For and all-inclusive resort, the food is great at all the dining locations. Mexican might be our favorite, and don’t forget to have a Mayan coffee prepared at your table. The Asian is good also and it goes without saying the service is excellent at every restaurant. The wait staff is extremely attentive; I am reluctant to name them, since I would not want to leave someone out. For breakfast and lunch, you can have food prepared to order at the grill (omelets, fish tacos, etc).
Our room was on the 5th floor and we had no problem with noise. There is coffee in the lobby beginning at 6 AM and there is a coffee pot in your room for brewing your own, if you choose. The room is spacious and the safe is large enough for a laptop.
It is possible to walk to town for shopping, or taxis are always available. I ask the taxi drivers about the number of cruise ships coming in each day and pick a day that has the fewest to avoid the crowds in the stores.
- Official Description (provided by the hotel):
- Not too long ago, Cozumel Island was revealed to the world with all its charm. Now adventure travelers, divers and nature lovers are discovering the all-inclusive, luxurious Cozumel Palace, the stunning resort bathed by the blue waters of the Caribbean Sea. Experience the true meaning of luxury and fun. Enjoy the amenities and attention to detail from the moment you arrive. Our Cozumel Palace will take your breath away! Ideal for families, couples and adventure travelers who love diving and snorkeling. ... more less
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- Also Known As:
- Cozumel Palace Hotel Cozumel
- Palace Hotel Cozumel
- Plaza Las Glorias Cozumel
- Palace Cozumel
- Cozumel Palace Resort