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“Fantastic Resort!”
Review of Cozumel Palace

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Cozumel Palace
Ranked #2 of 52 Hotels in Cozumel
Certificate of Excellence
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Fantastic Resort!”
Reviewed 25 November 2013

Cozumel Palace was recommended to us by some friends who frequent the resort every year for our Honeymoon. It was everything they told us and more! Our Junior Suite on the 5th floor was very spacious: it had a small sitting area indoors, a balcony with hammock, a jacuzzi, queen size bed, and a very comfortable bathroom. Room service was always very prompt when we ordered it, the turn down staff was always very friendly, the cleaning service made towel animals on our bed, and any special requests were just a phone call away. I also had my birthday while we were there, and the staff left a small birthday cake on our sitting area table. Great touch!

The food was very good for a resort, as we've been to Cancun, Ixtapa, and Puerta Vallarta and found Cozumel to have the best of the four. It was a pretty good variety for breakfast, though you'll probably want to head into town a few times for lunch/dinner if on an extended stay. The pool had a pool bar, which is a must have on vacation. And the wait staff was readily available for drinks, food, sharing stories, and welcoming us each day.

Besides the amenities, the hotel staff was absolutely first class! I can see why people would return to Cozumel Palace, as they made us feel welcome in whichever way the day took us. Below are a specific few who made our Honeymoon MUY EXCELENTE!

Manuel was our waiter for most dinners. He always had a table ready for us and was smiles during the whole dinner. Not only did he recommend good dishes to try, but he shared stories, jokes, and made every night relaxing and fun.
Alejandro was also our waiter a few times, and he was very fun and friendly as well. It's hard to deal with all sorts of people day in and day out, but he managed it with grace and ease.
Daniel (Hernan) was a lot of fun during the morning/night activities. He was friendly, attentive, sarcastic in a good way, and made the resort activities somethings that we looked forward to each day.
Gabriel, Joshue, and Suje were other activity coordinators who were fantastic in all their endeavors. They always made us feel at ease, encouraged us to do a variety of activities we otherwise wouldn't get a chance to do, and stopped to talk despite whether they were in a rush.
Roger was a waiter who we had by the pool many times, and he was absolutely fantastic. He was attentive to whether we needed a drink refill, a food order, or just to stop and chat.
Ricardo was the main hotel rep who we dealt with and wouldn't go to anyone else. He gave us a self-tour of Chakanaab while everyone else went off on their own, and we got to see the national park, tequila town, and friendly locals. He didn't have to go out of his way like that, be we appreciated it very much and had a great time on the excursion.

Overall, we would HIGHLY recommend this resort not just for its amenities but for the staff who will make you feel right at home. We can definitely see ourselves coming back to see everyone again and having a great time with those who made our Honeymoon very special. Muchas gracias amigos!

Room Tip: Junior Suite was very spacious, accommodating, and quiet. 5th floor is more isolated than the rest.
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  • Stayed October 2013, travelled as a couple
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Helpful?
2 Thank SpryTastik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 25 November 2013

This was our first vacation at an all inclusive and it was awesome. The staff, the hotel, the food, the pools, etc could not have been better! We took several excursions with our credits and had a blast.
One thing, the on sight restaurants weren't all that great, but the poolside buffets and the breakfast and lunch buffets were really really good.
The young kids that put on the nightly shows were also the kids that worked poolside during the day, and their energy was off the charts. By the second or third day the poolside staff not only remembered our drinks, but suggested other ones that we might like. A sign that we drank too much? Who cares, we were on vacation!
The hotel is also easy walking to town and all the shops.

  • Stayed December 2012, travelled with family
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1 Thank Monaw51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
los angeles area, california
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 November 2013

Just returned from Cozumel Palace after 5 nights there. Was too short. First of all, it was best all-inclusive resort I ever stayed ( not in quality of installations but in services ). All hotel personnel are very friendly and very helpful. Hotel has 1,500 dollar credits to spend there ( 5 nights stay ). I used it for scuba diving, room upgrade and SPA massage for my wife. I spent so little there in Cozumel! Food is good but not excellent. We went to main land and had some tours by renting a car in Playa Del Carmen and visiting Coba and Cancun. As Palace Resorts you can use other Palaces facilities, We had breakfast at Playacar Palace and lunch at Beach Palace in Cancun. Excellent resorts and as friendly and welcoming as Cozumel Palace.

Room Tip: Has high value if still has resort credits.
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  • Stayed November 2013, travelled with friends
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Helpful?
Thank kyukim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
colorado
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 25 November 2013

We got this resort at a terrific price online through a member. If you want my contact for this, just message me. Others have commented on the excellent service and they are correct. This staff does whatever necessary to accomodate you and your needs. The credits are as advertised and although you have to pay the 11% tax, still a wonderful deal. This is a small resort, it does not have a beach so why anyone would complain about this after their visit, I'm not sure as that is clear beforehand. The snorkeling directly from the resort is just terrific. We went snorkeling every day, sometimes several times per day and we saw no less than 30 types of fish all around the area. Ladies, there are excellent hair products, hair dryer AND a flat iron available in the rooms. The other great feature of this resort is the location. You are only 10 minutes from the airport and it is walking distance to town. On Sundays do not miss the local night in the plaza with authentic local food and music. In addition, the government plaza across the street has different local events such as fairs and we were lucky enough to witness a Lucha Libre exhibition. What a treat! Many mention Money Bar as a place to go. IMHO, it is an overpriced bar/restaurant you can see on any beach in Florida. The real Cozumel experience is to had at Mezcalitos, Coconuts, etc. We rented our car from ISIS as advised by other Tripadvisor reviewers. The owner is terrific and she really runs a professional business. It is located about two blocks north from the plaza. The Cozumel Palace is small in size, but big in customer satisfaction. We've stayed at two other all inclusive resorts in Cozumel and highly recommend the Cozumel Palace as a solid resort choice.

  • Stayed November 2013, travelled as a couple
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Helpful?
1 Thank maybeglobal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
50 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 24 November 2013

We went here for a wedding, it was average at best in all categories, the food was ok, there was no beach the drinks were watered down but the pool and our room were nice.

We enjoyed Cozumel more when we rented a jeep and left the property but to be honest we didn't really enjoy Cozumel it was a little too touristy and not so much our speed.

I think the hotel looked better than the others around it but that's not really saying a lot.

Would not return would not recommend unless you just want to drink tequila by a pool all day and then it is certainly adequate.

  • Stayed June 2013, travelled as a couple
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Helpful?
1 Thank PoliticalHack2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Baltimore, Michigan
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 November 2013

Cozumel Palace is now our home away from home. When you arrive you'll be treated like you own the place and probably Abraham or Isaias will meet you at the door step to make sure your luggage is secure and gets to your room. Once inside, Dulce, or Ana will likely be checking you in and providing for your initial needs and questions. A public relations staff member will be assigned to you to assist you throughout your stay as necessary. This could be Richard, or Jorge to mention two of them, and Berenice Torres will gladly take any comments or suggestions on the spot as they arise. Food is served in the pool area (Flamingo's grill) during mid day so you can always grab a bite if you arrive before your room is ready. The pool area staff is excellent and will do their best to make you comfortable and happy. Andres, Silvia, Heri, Roger or Ruben will be at your service. Watch out for Raul at the pool bar, he likes to pour shots along with Juan Manuel. By this time you will probably be meeting Rod, Gabriel, Daniel, Roger, Sugei, Manuela or Josuae of the entertainment staff. They are always up to something to keep you active if you want to be.
Dinner is served in four locations and is great in each. Hostesses Fabiola, Teresita, Selene, Martha, or Nayeli will be sure you are seated in the restaurant of your choice. If you have any questions about Tequila quality, just ask Marcos. He can explain and let you taste test any of them. At the outside grill, see Luis for any special requests. To name a few of the many cooks, Maria, and Santiago are great and will help you with your Spanish, as well as the head chef Massimo who is great and will try to provide the best food available.
Your first afternoon and evening will probably be like a whirlwind, so by the next morning you will start getting your bearings. Be sure to have breakfast with Luis and Jesus. They have a great morning crew Fili, Fransisco, Gabriel, Teordoro, and Eddie who will get your morning started right. If your feeling adventurous, ask Luis for the traditional breakfast treat to be served at the table. It's really awesome.
During the day at the resort, you may notice that you're being followed by the paparazzi, (Palace Memories) staff, Gloria, Roman, Alejandro. They take pictures of you doing fun things around the property during your stay so you can just enjoy yourself and let them be the photographers.
There are also many types of excursions and things to do around the island. Some of these things are paid for using resort credits so you can enjoy a nice tour or a day at the park for a low tax fee. Body builder Ricardo (Rico) will be glad to assist and advise you on the excursion that is right for you. He and the other vacation planners, Hugo, Darwin, and Fredi are very helpful and knowledgeable about most everything there is to do and see in the area. For example you decide to try parasailing, they will set up the appointment and you will be picked up right at the resort pier.
There is a snorkeling area at the resort that may not seem like much, but I think of it as hunting. Like hunting, there are a lot of things that you will not see if they see you first. You could see an Eel, Octopus, sting ray, flounder, maybe even a Lionfish if you are patient and know what to look for. I have gotten some nice pictures of Squid which can rapidly change color to almost become invisible in an instant. If you're not a strong or confident swimmer, there is Luis, or Camilo to be your lifeguard. The staff will help you with snorkeling equipment and even offer lessons if you've never tried it before and want to learn the basics first.
Nightly entertainment is also provided. The entertainment staff will dance with you and show you some new steps, along with fun audience participation games and contests.
We have found that the Staff of the Cozumel Palace will feed off of your energy, so the more fun you are looking for, the more fun there is to be had by all.
You may find yourself at the loby bar just winding down at the end of the day enjoying a night cap with friends that you made at the resort. My Facebook friends grow each year as we make more friends at the Palace from around the world.
A very sweet waitress named Camila works in the loby area who is always hurrying around to keep everyone's drinks filled. She is one of many special people of the resort that are always busy but more quiet and behind the scenes.
The Cozumel Palace staff is there for you. If you're not satisfied or happy, just let someone know and they will bend over backwards to make sure you enjoy your stay.
I owe a special thanks to Berenice and Ricardo for making my trip such a memorable one. Can't wait until my next visit.

Room Tip: If you're early to bed, I recommend the north end.
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  • Stayed November 2013, travelled with friends
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Helpful?
1 Thank Phillip S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
1 review
Reviewed 24 November 2013

We just got back from Cozumel. You can always count on Palace Resorts to provide top food and service, and this trip was over the top! The people were fantastic and the rooms have gorgeous views of the ocean. Many thanks to the people who took care of us so well! We want to thank Roger and Francisco by the pool as well as as Gabriel, Nayeli, David, and Francisco in the restaurants. They all provided personal service and made us feel so welcomed each day. We loved that we could snorkel in beautiful clear waters at any moment.

  • Stayed November 2013, travelled as a couple
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Helpful?
Thank zygmoma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cozumel Palace

Property: Cozumel Palace
Address: Av Rafael E Melgar km 15 | Zona Hotelera Sur, Gonzalo Guerrero, Cozumel 77600, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Cozumel
#2 Luxury Hotel in Cozumel
#2 Spa Hotel in Cozumel
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Cozumel Palace 4*
Number of rooms: 169
Official Description (provided by the hotel):
Not too long ago, Cozumel Island was revealed to the world with all its charm. Now adventure travelers, divers and nature lovers are discovering the all-inclusive, luxurious Cozumel Palace, the stunning resort bathed by the blue waters of the Caribbean Sea. Experience the true meaning of luxury and fun. Enjoy the amenities and attention to detail from the moment you arrive. Our Cozumel Palace will take your breath away! Ideal for families, couples and adventure travelers who love diving and snorkeling. ... more   less 
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Also Known As:
Cozumel Palace Hotel Cozumel
Palace Hotel Cozumel
Plaza Las Glorias Cozumel
Palace Cozumel
Cozumel Palace Resort

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