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“Wonderful resort for my daughter's wedding!”
Review of Cozumel Palace

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Cozumel Palace
Ranked #3 of 52 Hotels in Cozumel
Certificate of Excellence
Level 3 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Wonderful resort for my daughter's wedding!”
Reviewed 15 May 2014

We had a total of 37 people for our daughters beautiful evening wedding. The employees bent over backwards to accommodate all of our wishes. The wedding and cocktail hour were held outside. It started raining during the cocktails (which included a ton of appetizers)! Luckily we had rescheduled the sit down dinner for inside when we saw the forecast. Food, flowers, bartender, photographer, dj, wait staff was top notch! As for a vacation spot. Everyone loved the location! It was so nice to be able to walk to shopping, bars, restaurants, church etc. If you forget anything from home there's a store directly across the street from the resort.--hint--try their chocolate croissants in the bakery section! A recent review stated that there's no place to escape the noise. But every afternoon we found chairs under a Palapa near the baby pool. You could hear the waves lapping against the rocks. So, peaceful.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Patsyelaine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CozumelPalaceGM, General Manager at Cozumel Palace, responded to this review, 16 May 2014
Dear Patsyelaine

Congratulations to your daughter and husbend, and thank you very much for review. We know how important the wedding days are for a couple and we make our best to create unforgettable moments. I feel happy you enjoy them with your entire group.

It is pleasing to note your positive comments, I will be sure to let the team members know that their efforts are appreciated and have not gone unnoticed, knowing that will serve as an inspiration to our staff to continue their efforts.

We all wish your daughter and husband a happy and long life together, we'll be more than happy to create an amazing experience for their first anniversary.

Our hope is that every vacation be a memorable and enjoyable one. We sincerely hope that you will return to Mexico many more times in the future and once again giving us the opportunity to host you at Cozumel Palace.

Cordially

J. Ariztegui
Cozumel Palace G.M.
jariztegui@palaceresorts.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Omaha, Nebraska
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 May 2014

This was our first time in Mexico & we are very glad that we chose Cozumel. The island is beautiful and the Palace was just the place for us. The service at the hotel is exceptional, the food is good, and the rooms are nice & clean. The only negative to our trip was the sales pitch that we had to sit through at the sister Palace on the mainland. Do not be fooled, they do not want to let you go until you sign on the dotted line. They do not want you to think about it, will not give you a business card, or write down any of the prices they quote you. What started as a sales pitch for $550,000 turned into begging match to sign on the line for $4000. If you are interested in a "time share" (not what they call it), prepare to wait them out for the $4000 deal. Eventually it will come. That being said, the Palace is a fun place to spend your vacation. They always have some type of activity during the day & usually some hokey entertainment in the evening, but that's part of the charm. The music was always done outside by 10:00 pm so it never kept you awake. The pool area is nice & clean & well attended by staff. The only problem with the pool area is the people that stake out their chairs & umbrellas early in the morning & then go back to their rooms for awhile, eat a leisurely breakfast, & then decide to go & sit by the pool until lunch. Then they go inside for lunch & back up to their rooms for awhile, still "saving" their chairs & umbrellas. All in all, it was fun. Don't take it too seriously & enjoy the pampering staff because they are the BEST!!!

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rh0rh0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CozumelPalaceGM, General Manager at Cozumel Palace, responded to this review, 16 May 2014
Dear rh0rh0

Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor, your straight forward observations are greatly appreciated, as feedback is of extreme importance for Cozumel Palace and Palace Resorts.

It is pleasing to note your positive comments, I will be sure to let the team members know that their efforts are appreciated and have not gone unnoticed, knowing that will serve as an inspiration to our staff to continue their efforts.

Our hope is that every vacation be a memorable and enjoyable one. We sincerely hope that you will return to Mexico many more times in the future and once again giving us the opportunity to host you at Cozumel Palace.

Cordially,

J. Ariztegui
Cozumel Palace G.M.
jariztegui@palaceresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level 3 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 May 2014 via mobile

Wonderful wonderful service! My room was clean and the beds were comfy. The food from the buffets to the restaurants were fantastic. Ricardo and Dolce were awesome.

Upon arriving they provide a cool towel to wipe your face as well as a welcome drink. Mother's Day and my birthday were celebrated upon arrival. You are walking distance to the downtown area and the shopping is great. I'm already planing a return visit to one of the sister properties to bring my teenagers back. Thank you Cozumel Palace for a wonderful visit.

Jennifer

Stayed May 2014, travelled with friends
Helpful?
1 Thank BrownSuga3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CozumelPalaceGM, General Manager at Cozumel Palace, responded to this review, 15 May 2014
Dear Jennifer (BrownSuga3)

Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor, we are so happy to read that you had a wonderful birthday celebration with us and that you are already planing a return visit to one of the sister hotels.

It is pleasing to note your positive comments, I will be sure to let the team members know that their efforts are appreciated and have not gone unnoticed, knowing that will serve as an inspiration to our staff to continue their efforts.

Our hope is that every vacation be a memorable and enjoyable one. We sincerely hope that you will return to Mexico many more times in the future and once again giving us the opportunity to host you at Cozumel Palace.

Cordially,

J. Ariztegui
Cozumel Palace G.M.
jariztegui@palaceresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ilkley
Level 6 Contributor
76 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 13 May 2014

This was not our style of hotel and would have come home early if we could have changed our flight. We did not enjoy our 11 night stay at the Cozumel Palace.
The positives: the staff (except front desk) are wonderful and will do anything for you, and the food in the three main restaurants is good if you are into speed eating - more later.
The many negatives:
1. We found loud people shouting across the pool while swilling down cocktails at the pool bar or shovelling food down at every possible opportunity. This may appeal to some, but not to us.
2. There is no escape from the noise. There are no grounds to the hotel, the front directly faces the street, and the only outside area is round the pool which is crowded with cheap plastic sun loungers. Music is nearly always playing, except when there are inane games/competitions. There is nowhere outside where you can escape for some peace and quiet.
3. The space round the pool is limited and the sun loungers are packed in - the is no personal 'space'. The situation is made worse as sections of the deck area are cleared away in early/mid afternoon to accommodate various private or dining functions in the evening. There is a regular smell of food cooking at the outside buffet.
4. The rooms/junior suites are only fair and the furnishings look tired (our TV belonged in a museum - thought it was black & white at first!). Our first room smelled damp when we first walked in, we moved after one night to a better situated room but even then our clothes always felt damp.
5. We chose to have our evening dinner the restaurants to avoid the buffet. The quality of the food was generally very good but some wines on the list were unavailable. The service was far too fast - the second course would arrive before you had time to finish the first course, plates would be cleared before you had even placed your fork on the plate, and one time, at breakfast, our table was cleared while we were still at the buffet. When the outside buffet is out of action due to weather the other three restaurants become very busy and go into meltdown.
6. The diving is often fully booked and should be booked prior to arrival if possible.
Enough said. This was our bad choice, this was not our kind of hotel, we prefer somewhere more exclusive and less noisy.

Room Tip: Try for a room that does not smell of damp.
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  • Stayed December 2013, travelled as a couple
    • Value
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Helpful?
7 Thank Ilkleytravelsnob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CozumelPalaceGM, General Manager at Cozumel Palace, responded to this review, 14 May 2014
Dear Ilkleytravelsnob

We regret to hear that we did not meet your expectations. Our top commitment is solely providing our guests a vacation that leaves them in awe. We understand just how important vacations are and that you chose us to spend it with, therefore we sincerely apologize for your experience. We can assure you that this is not typical as reflected in previous reviews by so many. We take pride in being one of the best resorts in Cozumel, and your feedback will make us work harder to ensure that we are providing top services and amenities for our guests.

Cordially,

J. Ariztegui
Cozumel Palace G.M.
jariztegui@palaceresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 12 May 2014

The service is absolutely the best we have ever experienced anywhere. Every person on this team is interested is making this your best vacation! ...and they did. Rooms clean, pool gorgeous, food so delicious and presented to impress, entertainment was great, relaxing spa, GREAT STAFF, and the location is just what one pictures for a Carribean vacation. Thank you Cozumel Palace! We will be back and we will share this with anyone interested in a beautiful vacation.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Elvira A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CozumelPalaceGM, General Manager at Cozumel Palace, responded to this review, 13 May 2014
Dear Elvira A

Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor.

It is pleasing to note your positive comments, I will be sure to let the team members know that their efforts are appreciated and have not gone unnoticed, knowing that will serve as an inspiration to our staff to continue their efforts.

Our hope is that every vacation be a memorable and enjoyable one. We sincerely hope that you will return to Mexico many more times in the future and once again giving us the opportunity to host you at Cozumel Palace.

Cordially,

J. Ariztegui
Cozumel Palace G.M.
jariztegui@palaceresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Omaha, Nebraska
1 review
Reviewed 12 May 2014

This was my second time to Cozumel staying at the Cozumel Palace. There are plenty of other options in and around Cozumel, but this place is just amazing.

You can't beat the location. It's within a walk to the shops and restaurants.

The food was amazing (as always). I would recommend trying every restaurant. There's always different options of items you may not normally order, but would like to try. This is the place to experiment with food (and drinks).

I also recommend doing the romantic dinner. The filet is amazing (I'm a vegetarian but will eat the filet here).

The service and staff are incredible. I can't recommend this place enough. I know we'll be going back again!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JGarcia2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CozumelPalaceGM, General Manager at Cozumel Palace, responded to this review, 13 May 2014
Dear JGarcia2014

Thank you so much for staying a second time at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor.

It is pleasing to note your positive comments, I will be sure to let the team members know that their efforts are appreciated and have not gone unnoticed, knowing that will serve as an inspiration to our staff to continue their efforts.

Our hope is that every vacation be a memorable and enjoyable one. We sincerely hope that you will return to Mexico many more times in the future and once again giving us the opportunity to host you at Cozumel Palace.

Cordially,

J. Ariztegui
Cozumel Palace G.M.
jariztegui@palaceresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bedford, New Hampshire
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 May 2014

We have vacationed in Cozumel for about 15 years and stayed at several of the resorts. For us the Palace is tops. What attracted us to Cozumel was the diving but we keep going back even though we stopped diving a few years ago. In general what we like about Cozumel is the relaxing atmosphere, friendly people and of course the great weather.

Ever since our first stay at the Cozumel Palace we just keeping going back there. We really cannot say enough about the service. The staff members bend over backwards to make every minute of your stay exceptional. If you have a special need they are keen to hear about it and make adjustments. A relative travelling with last year has an allergy to something in milk... no worries she only had to mention it to one of the hostesses and from that point on meals were prepared special to suit.

Of course you could not provide such a great guest experience without fantastic staff and management. The Palace seems to hang on to it's staff members very well. We see many of the same smiling faces every year and the few new staffers we meet are just a pleasant and happy to provide excellent service as those we have known for years.

We really can't say enough about the food. Chef Massimo is amazing, engaging and creative. We just have not had a bad meal at the Palace! To compliment the amazing food the wait staff, Gabriel, Francisco and Teodoro and hostesses Teresita, Fabiola and Wilma are extremely fun and pleasant. My wife likes mangos. Every morning the wait staff would, without prompting, bring her a ready to eat mango as soon as she sat down.

During the day around the pool and lobby Camila, Andres and Rodger (among others) were great at making sure we were all set with anything we needed.

We enjoy the spa services every trip to the Palace. Josefina is a whiz at getting us what we want when we want is and the massages I have had from Ruby are out of this world.

The island of Cozumel is small but there is plenty of activities and places to visit. In the hotel lobby there is an activities desk to help you plan whatever you want. Ricardo has been a great help with his knowledge of the island and taking care of the details for whatever we want to do.

We like to go into town a few times during our trip and the Palace could not be in a better location... just a 10 minute walk or a $6 cab ride.

I am certain we will continue to vacation at the Cozumel Palace. Some of the other resorts we have been to on the island are a bit less relaxing and more party places. This is great for some but we general escape for relaxation and we cannot imagine finding a better place for our needs.

Hope this helps.

Room Tip: I don't think there are any bad rooms!
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Judgester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CozumelPalaceGM, General Manager at Cozumel Palace, responded to this review, 13 May 2014
Dear Judgester

Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor, your straight forward observations are greatly appreciated, as feedback is of extreme importance for Cozumel Palace and Palace Resorts.

It is pleasing to note your positive comments, I will be sure to let the team members know that their efforts are appreciated and have not gone unnoticed, knowing that will serve as an inspiration to our staff to continue their efforts.

Massimo, Gabriel, Francisco, Teodoro, Teresita, Fabiola, Wilma, Camila, Andres, Roger, Josefina, Ruby and Ricardo were pleased to be mentioned.

Our hope is that every vacation be a memorable and enjoyable one. We sincerely hope that you will return to Mexico many more times in the future and once again giving us the opportunity to host you at Cozumel Palace.

Cordially,

J. Ariztegui
Cozumel Palace G.M.
jariztegui@palaceresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cozumel Palace

Property: Cozumel Palace
Address: Av Rafael E Melgar km 15 | Zona Hotelera Sur, Gonzalo Guerrero, Cozumel 77600, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Cozumel
#2 Luxury Hotel in Cozumel
#2 Top resorts Hotel in Cozumel
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Cozumel Palace 4*
Number of rooms: 169
Official Description (provided by the hotel):
Not too long ago, Cozumel Island was revealed to the world with all its charm. Now adventure travelers, divers and nature lovers are discovering the all-inclusive, luxurious Cozumel Palace, the stunning resort bathed by the blue waters of the Caribbean Sea. Experience the true meaning of luxury and fun. Enjoy the amenities and attention to detail from the moment you arrive. Our Cozumel Palace will take your breath away! Ideal for families, couples and adventure travelers who love diving and snorkeling. ... more   less 
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Also Known As:
Cozumel Palace Hotel Cozumel
Palace Hotel Cozumel
Plaza Las Glorias Cozumel
Palace Cozumel
Cozumel Palace Resort

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