We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“All-Inclusive Resort”
5 of 5 bubbles Review of Cozumel Palace

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Cozumel Palace
Ranked #2 of 51 Hotels in Cozumel
Certificate of Excellence
Elgin, IL
2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“All-Inclusive Resort”
5 of 5 bubbles Reviewed 13 February 2009

We chose the Cozumel Palace because I had once seen it reviewed on HGTV and thought it would be a cool place to visit. It exceeded all of my expectations. The hotel is gorgeous... marble floors everywhere, super clean, exquisite furnishings, extremely attentive service. It even looks like a palace. Yet it was still very family friendly and affordable. I particularly liked that everything was included such as tours, food, alcohol, room service, snorkeling gear...everything. (Although this might have been the package that we purchased). Tips are included too, but we always tipped additionally because the services were that good. Just take a wad of dollar bills with you. The only thing I would change would be adding laundry facilities for guests' use and if it were actually located on a sandy beach... the hotel overlooks the channel between Cozumel and Cancun but there was no sandy beach to play on at the actual resort. We had to go to other destinations like Chakanaab or Tulum to do that. Other than that, it was perfecto. Way better than a cruise.

  • Liked — The perfect view from our balcony of the ocean.
  • Disliked — Marble floors were slippery and cold.
  • Stayed February 2009, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Dani40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

3,603 reviews from our community

Traveller rating
    2,748
    600
    145
    67
    43
See reviews for
971
1,870
42
22
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,276)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Broomfield, CO
Level Contributor
42 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed 13 February 2009

We stayed at Cozumel palace for 9 days and really enjoyed it! The hotel is very nice for Mexico. Our room had a hot tub and a sitting area and every day the towels were folded in fun shapes and we got a turndown with chocolate every night. Room was very clean, and had a bottle of wine waiting when we got there. We tipped our maid on the first day and every 2 or 3 days which I think contributed to our amazing service. There was a hammock in the balcony (like you see in photos of the hotel). Our room was on the right side of the hotel, so we looked over a beach area which was nice, because I think some of the rooms above the pool on the lower levels could be noisy.

The hotel has 2 bars (one at the pool and one in the lobby) and alcohol was included. The mojitos were amazing. One tip is to ask for top shelf alcohol (which is included) because otherwise they will make your drink with well alcohol. We also tipped the bartenders a few generous times, so they really catered to us. Take about 40 dollars of ones with you to tip and it goes a long way.
For breakfast there is one restaurant, and for lunch there is a pool grill and one restaurant. For dinner there are 4 restaurants (Mexican, Japanese, Italian, and poolside steak grill). You don’t really need reservations to any of the restaurants. You can also order appetizers from any of the restaurants while sitting at the bar waiting for your table – hint – you can order as much sashimi and sushi as you can eat. Also at the Mexican restaurant there is a really cool flaming coffee drink that you must have! The staff at the restaurants and hotel were very very friendly the whole time we were there. You can even get room service in the middle of the night included if you are hungry. Hotel is not very child friendly – more couples oriented.

One of the main recreations is sitting in the pool and drinking – which the pool is very nice! They have games throughout the day where you can win tickets that you can cash in for prizes. Renting a jeep and driving round the island is fun too – tip is to rent your jeep from Avis on the internet and pick it up at the counter at the hotel and you will save 30 bucks or so. You can reserve it the night before. Also you can go to any of their sister hotels for free and eat and drink – we went to Playa Del Carmen via the ferry – worth an outing.

Our main objective was scuba diving. We did use the dive shop at the hotel. I got my advanced certification, and the dive master paid a lot of attention to me and was very friendly. The fast boat (which is worth the extra 10 dollars) is a bit tight but worth not being on the boat as long. Some dives were hit and miss on what you saw, but that is Cozumel – and you can tell there is hurricane damage. Currents are also hit and miss. In general the dive operation was adequate – not exceptional. Lockers were small and kind of smelly so we took our gear to our room a lot. Dive masters pointed out some stuff, but were more focused on navigating. Diving in some of the currents is not for beginners. No nitrox available. If you wanted another dive shop, they would pick you up at the pier.

  • Stayed April 2008, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Snoobles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kenosha WI
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 12 February 2009

We selected the Cozumel Palace to celebrate our 25th wedding anniversary and had a wonderful week enjoying this boutique all-inclusive hotel. The phrase "casual elegance" best summarizes our many experiences we had during our stay.

Here's a list of things that particularly impressed us:

+The rooms all face the water and each has a private balacony with a hammock, perfect for watching the sunset over the Yucatan Peninsula in the distance.
+The food quality was very good and the variety was excellent. The lunch buffet could easily suffice for dinner. There is four restuarant dining options and we elected to eat poolside and have steak and fish grilled outside most evenings.
+Four tours were included in our vacation package that all departed from the hotel on various days of the week. We went to the Mayan ruins at Tulum; Chankanaab Marine Park; and the glass bottom boat/snorkeling trip.
+Service was gracious and genuine. It was always a pleasure to be treated nicely whether at the restaurant, pool or anywhere in and around the hotel.
+Hotel location was great because you can just walk out the front door of the hotel and be at the downtown plaza in 15 minutes.

A couple of things that could have been better:

-We received a "sales pitch" as a part of our orientation and received a couple of "reminders" during the week.
-Only one meal did not meet our expectation (Italian Restaurant).
-The music at poolside was sometimes annoying but of course, that's a matter or personal taste.

We found the community of San Miguel and Cozumel Island to be a comfortable and sfafe environment with friendly people. I made it a point to walk down the side streets and in the residential areas which was a great way to see the "real" Cozumel. Renting a car to tour the island and check out the beaches on the east shore was a fun way to spend a day!

Cozumel Palace......we'll be back again some day!

  • Liked — Sunset from your room balcony every night; excellent food; walk to town to shop and eat
  • Disliked — Sales pitch
  • Stayed January 2009, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank KenoshaWIPlanner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
smitty4947
1 review
5 of 5 bubbles Reviewed 9 February 2009

We just got back from 7 wonderful days at the palace. The treatment that we got from all the employees was amazing. The rooms and the ammenties were everything that was advertised. Our favorite place to eat the Flamigo grill outside. it is walking distance to Jimmy buffets, the mall and the ferry dock as well as the main market place.

  • Stayed February 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank smitty4947
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janesville, WI
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 8 February 2009

We decided to stay at the Cozumel Palace after a wonderful stay at the Sun Palace in Cancun last year. We enjoy snorkeling, which prompted our decision to stay in Cozumel.

I am always perplexed at the few negative reviews I have read, but keep in mind Abraham Lincoln's famous saying: "People are about as happy as they make up their minds to be."

Many of the reviews have highlighted the accomodations, food and activities, so thought we would skip most of that as it becomes repetitive and try to offer some other advice and suggestions. Every room has a beautiful ocean view, some may be a bit noisier than others. There will always be one or two inconsiderate guests no matter where you travel, but have found a wonderful mix of ages and friendly, warm guests at both Palace Resorts we stayed at.

Travel to Cozumel: I cannot stress enough how much more pleasant it is to fly directly into Cozumel. The trip from the Cancun airport to the ferry dock in Playa is long, the ferry takes 40 minutes and then must allow another 10 for loading/unloading. then a short taxi ride to the Palace. The water is choppy and many people become seasick. If you fly into Cozumel directly (or Cancun), DO.NOT.STOP.AND.TALK.TO.ANYBODY!!! There are many sheisters at the small airport just as you disembark asking which hotel/transportation you need. They are not there to help you get to the hotel, only to pass themselves off as a hotel representative and get you to see a timeshare talk and take some money. Just smile and keep on walking. Right outside the front doors are the various transport companies you may have arranged. One bit of advice: we found it faster and cheaper to take a taxi from the airport to the Palace. If you do pre-arranged transport, it usually costs about $55 or so more for two people (round trip). Once you find the van, you stand and wait for multiple people to arrive (15-20 minutes), then have to wait while each person gets dropped off at their respective hotels, as they won't all be at the Palace. In Cozumel, taxi's are not allowed to pick up, only drop off at the airport. For $14 (two people), we walked maybe 200 ft. around the curved sidewalk in front of the airport entrance to the street in front and within 5 seconds a taxi pulled over to pick us up. They have to pull forward a little to be out of sight of the entrance. It takes 5-10 minutes to get to the Cozumel Palace, yet we were never bothered with airport or city street noise during our stay. Taxi rates are posted at the entrance of the Palace and are standard.

The Cozumel Palace seemed a little more relaxed than the Sun Palace, there was not as much pressure to do the time share presentation; they just let you know you could earn $300 in spa credits if you went, and left it at that- no pressure whatsoever. The waiters were more relaxed and though always professional, seemed to enjoy joking around or talking with each other and the guests. There really isn't anything they wouldn't get for you. They appreciate your attempts to speak a little Spanish, so try to learn a few courtesy phrases.
Tips: not necessary but appreciated and well deserved. Another guest told us they make only a few dollars a day, so $1 tips mean a lot to them. For dinner we sometimes gave $5.

Food/drink- most of the Palace Resorts have similar food with a few variations here and there. We also visited the Aventura Palace and Playa Palace and menu's were very similar. Everybody will develop their own favorite restaurant, the menu's are posted in the lobby. The indoor restaurants do have a dress code, and encourage people to make the effort to show your respect to the staff and other patrons by following it. For ladies, a skirt, sundress or capri's is adequate; men need a collared shirt (golf shirt OK) and long pants. The meat we tried was very good at the outdoor grill, but didn't care much for the buffet accompaniments there. The breakfast buffet had anything you could imagine, cereal, oatmeal, toast, bagels, muffins, fruit, potatoes, yogurt, cheeses, waffles, french toast, omlets made to order, bacon and some Mexican dishes. The waiters will get you a Mimosa or Bloody Mary if you wish. The indoor lunch buffet was more limited than the Sun Palace, but adequate. You can also get a burger, chicken sandwich, hot dog, etc outside by the pool. We noticed some variation in the bars; the lobby and restaurants bars seemed to serve better drinks than the pool bar. You must ask for a specific brand of alcohol or you'll get the rail brand. Some of the restaurants had better quality alcohol too, for instance the Mexican restaurant had much higher end Tequilla. They will let you taste them.

Weather/trips: Although sunny everyday, it was unfortunately very cool and windy during our stay. Evenings can be cool, so bring a sweater. When the water is choppy, the snorkel area at the hotel is closed (black flag), and snorkel excursions may be cancelled. The waves bring in the jelly fish which sting. Scuba trips were not cancelled. We rented a jeep in the hotel on one of the black flag days and drove around the island to Coconuts (lots of fun!). It probably costs a bit more to rent the jeep in the hotel, but wanted to avoid the downtown traffic. The 2 door, 4 person jeep through Avis in the hotel cost $114, and that included gas. Taxi trip around the island is about $77, but that wouldn't include stopping anywhere. Automatic jeeps cost a bit more. There is one road around the island and is literally impossible to get lost. Almost nobody lives on the windward side of the island, which has a beautiful, rugged shoreline. The Punta Sur park is at the most southern tip and was told the waves were a bit calmer there and the beach was open, even though the other snorkel areas were closed. Just an idea for "Plan B". The pool area offers free snorkel equipment to be used on the premesis only; there is a private dive shop in the hotel, and you can rent snorkel gear for $5 pp and take it anywhere. At Chankeanaab it costs $10 pp.

Money: We never had problems using US dollars anywhere, you will get change back in pesos, however. We gave the leftover pesos to the hotel maid on the last day.

There is a large Walmart style store across the street that has a pharmacy and you can buy anything you may have forgotten. Any medication is available without prescription, except narcotics. The prices were not especially good though, but better than the pharmacies we saw elsewhere on the island. The prices at the Walmart in the US are better, although a prescription is needed.

The staff at the Palace resorts always make you feel like it is your home!

  • Liked — Staff, friendly feeling, food and drink
  • Disliked — Spa was "just OK"
  • Stayed February 2009, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank dutchgirl8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huntsville, Alabama
Level Contributor
86 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
5 of 5 bubbles Reviewed 7 February 2009

We spent 4 nights at Coz Palace and truly enjoyed it. Liked the hotel for convienience to airport, town and small intimacy of the place. The staff is very accomodating and aim to please. I had to request a lower level room the first morning due to inner ear problems; within an hour they had us a nice room on 1st floor near the lobby and everything. Since I am a "lobby lizard" it suited me fine to come & go without elevators. It gives you more freedom and comfort being close to lobby. I highly recommend the 1st or 2nd floor if you can put up with some noise in the lobby bar at night; but they settle down early. I loved slipping out the front door of the motel and sitting on the bench watching the town people buzz by on their little scooters.

We ate at the pool grill almost every night and loved it. Fresh steaks and seafood grilled to your taste. We dined on white tablecloths, candelight, soft music and cool breeze, very romantic. Breakfast was good, omelets are the best (try shimp omlets). We ordered cheese & fruit platters in our rooms most nights for snacks too.

We did not do the tours offered in the motel, some are free. I walked to town and shopped and we both got a taxi one day to tour us around the island for $60. We were gone about 2-1/2 hrs and he gave us a very good history of the island, culture and took us to the beautiful west side. He stopped at some of the little beach bars on that side and waited while we grabbed a margarita. Don't miss "Coconuts" on the west side; it is worth the short climb to the top and be greeted by a friendly dog & chickens. The view is awesome from there.

Negatives: the staff spent a little too much time getting your room key and letting you relax a bit in the lobby before hitting you with the sales pitch and options of the hotel. If your not interested, just tell them right off and they will not bother you anymore. All-in-all-- this is a great hotel, near old part of town and the most gracious, friendly people in the world work there. We will return!

  • Stayed February 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank roadhound1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michigan
Level Contributor
35 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 2 February 2009

This was my second stay at the Palace Cozumel. I have stayed at El Cozumeleno, Casa Del Mar, Hotel Cozumel, Fiesta Americana, and the Iberostar. Cozumel Palace is my favorite for family trips. My sisters and nieces get spoiled, my brothers and nephews get ready refills and great meals, I get easy access to town and a great hammock to enjoy looking out over the water. You just get a bit of pampering and care that some places can't match. Perhaps because it is a smaller place, but I think also they have high standards. The hotel is close to town which is very convenient. The rooms are first rate and appointed nicely. The staff is helpful and friendly. You just can't go wrong here unless you are looking for an expansive beach, but you shouldn't be going to Cozumel if you are looking for great beaches. I highly recommend the Palace. The dive operators will all pick you up here, but it could be a bit of a boat trip to the southern end of the island unless you go the small fast boat route. No complaints with this Hotel whatsoever.

  • Liked — comfortable beds, stocked alcohol and sodas, room service, cleanliness
  • Disliked — my roommates snoring
  • Stayed April 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank CaptHemo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Cozumel hotels
3.0 mi away
Presidente Inter-Continental Cozumel Resort & Spa
0.5 mi away
Casa Mexicana Cozumel
Casa Mexicana Cozumel
#7 of 51 in Cozumel
4.5 of 5 bubbles 995 reviews
10.1 mi away
Iberostar Cozumel
Iberostar Cozumel
#11 of 51 in Cozumel
4.0 of 5 bubbles 4,756 reviews
Show Prices
Show Prices
Show Prices
7.6 mi away
Sunscape Sabor Cozumel
Sunscape Sabor Cozumel
#16 of 51 in Cozumel
4.0 of 5 bubbles 2,044 reviews
7.7 mi away
Secrets Aura Cozumel
Secrets Aura Cozumel
#14 of 51 in Cozumel
4.0 of 5 bubbles 3,356 reviews
1.7 mi away
Grand Park Royal Cozumel
Show Prices
Show Prices
Show Prices

Been to Cozumel Palace? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Cozumel Palace

Property: Cozumel Palace
Address: Av Rafael E Melgar km 15 | Zona Hotelera Sur, Gonzalo Guerrero, Cozumel 77600, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Cozumel
#2 Top resorts Hotel in Cozumel
#2 Luxury Hotel in Cozumel
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Cozumel Palace 4*
Number of rooms: 169
Official Description (provided by the hotel):
Not too long ago, Cozumel Island was revealed to the world with all its charm. Now adventure travelers, divers and nature lovers are discovering the all-inclusive, luxurious Cozumel Palace, the stunning resort bathed by the blue waters of the Caribbean Sea. Experience the true meaning of luxury and fun. Enjoy the amenities and attention to detail from the moment you arrive. Our Cozumel Palace will take your breath away! Ideal for families, couples and adventure travelers who love diving and snorkeling. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Ebookers, Hotels.com, Travelbag, Travel Republic (UK), Holiday Gems, Traveltool, S.L.U., Odigeo, Cancelon and HotelQuickly so you can book your Cozumel Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Cozumel Palace Hotel Cozumel
Palace Hotel Cozumel
Plaza Las Glorias Cozumel
Palace Cozumel
Cozumel Palace Resort

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing