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“"El Cozumeleno Beach Resort is true paradise!"” 5 of 5 bubbles
Review of El Cozumeleno Beach Resort

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El Cozumeleno Beach Resort
Ranked #22 of 51 Hotels in Cozumel
Pine City, Minnesota
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“"El Cozumeleno Beach Resort is true paradise!"”
5 of 5 bubbles Reviewed 28 May 2012

We stayed at El Cozumeleno Beach Resort April 23rd-30th, 2012 and had an amazing stay. This was our 10th trip to the island and in the past we have stayed at hotels such as El Presidente and the Cozumel Palace. While this resort doesn't live up to the quality of the others, as long as you go in with your expectations in check, you'll have a great time at El Coz. After reading hundreds of reviews, it seems like people are expecting the quality of 5-star resorts at half the price, which isn't going to happen.

HOTEL/GROUNDS:
Taking our first steps through the front doors of the hotel, we knew it was going to be a great place to stay. We were greeted by the bellman, who took our luggage right away and then we were offered delicious refreshments while we waited our turn to check in. Check in was a breeze, with no hassle and friendly staff. We preceeded to our room (1805) in the new tower and noticed right away that the rooms were huge and very well kept. Our maid service (Carmen) was always very good and our room was left very very clean. If you tip a few dollars, they tend to go above and beyond to keep you happy and give you extra bottles of water. Yes, some of the furniture was a little worn, but still usable. Yes, the beds are hard, but we slept great every night. The bathroom had a well lit vanity with a chair (a girls dream) for getting ready! The view from our room was breath-taking. Waking up in the morning to the crystal clear waters right next to you is unbelievable. We never heard much noise from down at the pool, but did hear a little noise from the room above us-it sounded like a heard of buffalo was running across their floor! The only other thing that some may not like is how outdated the doors and locks are on each room as well as the size of the security safe in each room, but they are managable. We did have a wifi connection in our room that we were able to use at times (okay speed), but at other times it would say it was out of range and not work. The grounds of the hotel are absolutely beautiful and also very well kept. Someone is always working on something to ensure the beauty of the hotel. Just a heads up: look out for falling coconuts on palm tree trimming day! :)

OCEAN/BEACH/POOLS:
We've never been anywhere else in Mexico for two reasons; we love Cozumel and the ocean is crystal clear and absolutely beautiful. The beaches are awesome and well kept thanks to super Mario!-a little rocky on shore, but it's typical of Cozumel due to the many reefs. The hotel has two piers on each side of the property and they make the water very clear and great for snorkeling/swimming. The water in between the piers is a million times more clean then outside of the pier where it was very dirty and jellyfish were spotted, too. The snorkeling was exceptional. We saw a great variety of fish and sea creatures including: stingrays, puffer fish, and needle fish. Ask the buffet and they will give you a bag of dried bread to feed the fish and you will literaly have thousands of fish around you-AMAZING! We had no problem getting one of the 10 tiki huts on the beach in the morning (before 7am), but there were numerous days that you could still get one after 9am. This resort has many pools for people of every age, but the pool water was very cold but refreshing! (much colder than the ocean) There were many times we were the only ones in the pool and felt like we had it all to ourselves! The resort does also have 2 hottubs, but the water seemed very hot, so we didn't use them much. One downfall about the beach/pool area are the beach chairs. They are very hard and some of them were broken. Also, drink service on the beach was rather slow (but when Laura, Circe and Jose come around they are great!), so you might be better off walking to the closest bar for something to drink.

FOOD:
We could always find something to eat, but overall this is one thing the hotel could work on. We only snacked at the buffet one time. The food was mediocre at best and you felt like you were going to be attacked by the birds at any second! They have the walls of the buffet closed so birds can't get inside, but the doors on each end are wide open and birds are constantly in and out attempting to get food off people's plates or the actual buffet itself (high success rate!). The snackbar was very low end and the food was somewhat edible. It mostly consisted of chips/cheese, chicken nuggets and french fries. The best food you will find at this resort will be found at the La Veranda restaurant-breakfast, lunch and dinner! Not many people eat here for breakfast and lunch (you don't need reservations for those times and no dress code is enforced), but the food is very fresh and very good! For dinner (you do need reservations), but they were always easy to get and half the time we waited til mid afternoon to make them. The menu for dinner changes every day to every two days and they offer a selection of high end dishes with a chef's special that changes every day. Some of the dishes included: salmon over pasta, steak, different pasta dishes, chicken and rice, pizzas, etc along with many appetizers and salads to choose from. Dinner started with different breads usually served with olive oil and balsamic vinegar and ended with amazing desserts! The staff in this restaurant are amazing and work very hard to please you-especially Santiago, Angel, Roger, Sylvia, and Ceasar! After dinner one night, we had delicious baked alaska and mexican coffee(fire coffee) for dessert made by Angel that was amazing!! The baked alaska needs to be requested the day before, so they have time to prepare it. The resort has 4 bars and it seems like no two bars make a drink the same. Most drinks tasted okay, but it is fairly obvious that they use low end alcohol. Some of the bartenders don't seem to know how to mix drinks and we even had one bartender ask us if we knew the amount of ingredients that went into a certain drink. The non-alcoholic strawberry daiquiris were very good and refreshing!

ACTIVITIES:
The resort offers many fun activities for the whole family to enjoy! These include: minigolf, scuba lessons in the pool, water aerobics, bingo, tennis and billiards/ping pong. The hotel does have a disco that stays open late and is located up the stairs from the lobby on the second floor. It offers music and also has a bar inside. We did rent a 4-door Jeep from the hotel for $80 per 24hrs and went around the other side of the island, which was gorgeous and felt very safe! The Jeep was only 2 years old, but in pretty rough shape and every light on the dash was on, but it made our trip just fine!

MISC:
*During our stay in late April, the hotel stated that they were only at 37% occupancy which may have made it easier to grab tiki huts/chairs in the morning and always have open reservation times.
*A cab ride to town was about $8 ($10 for a van) which makes for a fun shopping trip. While in town, we would highly recommend eating at La Terraza (located in the old Prima building). They offer amazing pastas and steaks at very reasonable prices. EXCELLENT!
*For a good view of sunsets, we would recommend going upstairs above the scuba store. It was an amazing view and noone or anything was in our way.
*The rooms didn't have any clocks. We recommend bringing an alarm clock with you.
*The hotel does not have electronic key cards. Two rooms keys are given to you around strings and if you happen to lose them you will be charged a large fee.
*Towel cards are given to you to receive towels and IDs are needed to receive snorkel equipment.

Overall, even with all the things we'd change, it wouldn't take much for this resort to be a 5-star-as the grounds and staff are some of the best we've seen on the island. We had a wonderful vacation and a truly relaxing one at that! Thank you El Cozumeleno for a great trip in a great paradise! We look forward to coming and visiting you again!

Room Tip: Request a higher room in the south tower for a great ocean view and less pool noise! Room 1805 was p...
See more room tips
  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
10 Thank Dan_and_Lacy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,545)
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English first
Pekin, Illinois, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 28 May 2012

this was our first trip to Mexico and it was by far one of the greatest experiences we could have ever imagined. it reminded us of the love that we have for one another and rekindled a spark that was amazing! the people were so sweet and the staff was fun and made it even better! the food is great and the fine dinning is exquisite. The only complaint that we had for the whole trip is there was a problem with sand fleas but that is anywhere that you go with warmth and a beach.

  • Stayed May 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Jaimie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oklahoma
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed 26 May 2012

We had a group of 13 ranging in age from 13 to 70. If you are going for lots of activity this is not the place for you. We never had to fight for a chair at the pool and if we tipped on our first round of drinks, we recieved drinks quite fast. We have been to numerous resorts all over Mexico and will probably never return to this resort. One family in our group had been here before and loved it. They like to only sleep at the resort and therefore it served there prupose. Our perfect vacation is to stay at the resort and enjoy what we pre-paid for. The reservation restaurant was good but the other food was Mexico average. If you have been to may resorts choose a different one. We had fun because we were on vacation but will not return for a second time. Hope this helps.

  • Stayed May 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank RhondaOklahoma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ri
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 24 May 2012

After some hesitation from reading prior reviews of the property we booked the trip and are so glad we stayed at the El Coz.

This hotel (as do many on the island) does not accept Discover. We had added a guest to our room after booking and we found out too late that she couldn't use her cc. Just a friendly heads up.

The food was adequate and the drinks...well, if you are looking to get drunk you will be able to succeed! We only ate at the buffet because it was the easiest.

The grounds are beautifully maintained with people working continuously to keep it that way. Yes the beds are hard, but the rooms are immaculate. This is the first hotel in the caribbean that i have been to that i saw no bugs...at all (and when I say bugs I mean little ants and such that you would expect, not cucarachas...i haven't seen them at any hotels either!).

The beach at El Coz is not as rocky as some reviews would lead you to believe. The water is so clear that you have no problem getting in or out and we did not have any problem with chairs/palapas. Shoutout to Sylvia who kept our drinks coming on the beach all day long!

Take a day and go to Playa Del Carmen, a $7 taxi ride into town and a $26 round trip ferry ride. Beautiful beaches! All in all what we paid vs. what we got was hands down better than expected.

  • Stayed May 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank lizjgaryj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Granbury, Texas, United States
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 23 May 2012

We can never understand why anyone would stay at any other hotel on the island of Cozumel. ElCozumeleno is the best in all things. Accomadations, staff, choice of so many foods. Our week always slips by too fast. Next May my daughter and I are planning on a two week stay, God willing!
thank you again, hotel staff,
nancy Jordan and debbie martin

  • Stayed May 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank Nancy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Muskogee, Oklahoma
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 22 May 2012

Very clean resort. Friendly staff! Great food. Absolutely no complaints. We WILL be back!

  • Stayed April 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank jjones6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
McDonough, Georgia
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 22 May 2012 via mobile

This hotel was nice, however, we stayed in the older building, and the room was not that great. The room was damp and smelled of must. It was a HUGE room which was nice. Furniture could use a little updating. There were ants on our balcony, but that really wasn't an issue. We had a great balcony and it over looked the pool. Food was okay, had better, but it's not terrible, except for the burgers. Burgers were kind of rubbery. Blah.
Pools were nice, and snorkeling was pretty fun at the resort, but much better on a tour, of course.
It cost $7 to go downtown Cozumel for me, my husband and daughter, one way. So that was not bad at all.
Besides the room, it was a nice hotel. You may want to reserve a room in the new building. We booked through Dargal and got the cheapest room, so I think we got what we paid for. I would stay here again, but will pay more for a better room next time.

Stayed May 2012, travelled with family
Helpful?
5 Thank Mary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about El Cozumeleno Beach Resort

Property: El Cozumeleno Beach Resort
Address: Playa Santa Pilar Km 4.5, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Cozumel
#11 Top resorts Hotel in Cozumel
#14 On the Beach Hotel in Cozumel
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — El Cozumeleno Beach Resort 3.5*
Number of rooms: 251
Reservation Options:
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Also Known As:
El Cozumeleno Beach Hotel Cozumel
El Cozumeleno Beach Cozumel
El Cozumeleno Cozumel

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