We have been at this resort many times. This year it fell a little short in our rating. The staff is outstanding but the management owners need to invest in some upgrades. New mattresses would be nice. TV's are very old and have fuzzy reception. Our air conditioning did not work which I talked to the desk twice and left a note at the front desk. Thank goodness it was not terribly hot this time. It is very clean and the staff is very attentive. They are always trying to help. Snorkeling off the beach is great. The weather did not cooperate for the last part of the trip. We had a good time playing cards, etc. Food in the restaurant could use some help. I had shrimp over risotto in a wine garlic sauce. It was good but had to peel the shrimp so it was quite a mess. It would have been nice if they served it with the shrimp already peeled.
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- Also Known As:
- El Cozumeleno Beach Hotel Cozumel
- El Cozumeleno Beach Cozumel
- El Cozumeleno Cozumel