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“Good value. We would stay there again.” 3 of 5 bubbles
Review of El Cozumeleno Beach Resort

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El Cozumeleno Beach Resort
Ranked #22 of 51 Hotels in Cozumel
massachusetts
Level Contributor
48 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Good value. We would stay there again.”
3 of 5 bubbles Reviewed 15 December 2013

We just returned from a one week stay at El Cozumelano. There were certainly pros and cons, but all in all, we enjoyed it. we got a great deal from Groupon, which made it well worth the value. Some of the nice features were very nice, friendly staff, large room overlooking the sea, beautiful view of sunsets. The food was average for an all inclusive. There was wifi in the common area, but not in your room.
Some negatives were there were no umbrellas or shade by the pool and the chaises were old by the beach and uncomfortable. The breakfast was supposed to open at 7:00 but they were always a couple of minutes late to open. This would not have been a big deal, but if you were going scuba diving you had to be in the lobby by 7:15. The gym also was supposed to open at 7:00 but wasn't and it was also very run down with old equipment and not much to offer.
The rooms were rather humid although cool with the AC on high.
I dive and used the company on the premises, Ocean Tours. They were very good and i highly recommend them. The only negative is that they are not near most of the dive sites, but I didn't mind.
All in all, I would recommend the hotel as long as you are not expecting a five star accomodation.

Room Tip: We had 1917 and loved it. Quiet and great view.
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  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank marcia27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,545)
Date | Rating
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English first
Richmond, Virginia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 13 December 2013

The customer service is excellent. The food was good but after awhile I wanted something different. Be sure to ask for hot sauce if you like spicy food. It is homemade and delicious. The resort is very clean and the staff were very friendly and personable. The internet was slow on occasion but who needs a computer when you have a great relaxing environment.

Room Tip: Overview captures it all.
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  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank TravelRump
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 13 December 2013

To begin our check-in was very welcoming smooth with a fruit punch and ultimate friendly service. We were attend by Marta she´s very attentive , she gave us our spectacular room. Comfortable and beautiful rooms , spacious bathrooms, lovely sitting area, great balcony and a pull out sofa. Reception were very accommodating with any needs you needed in your room . Cleaning staff cleaned the room at least 3 times a day I´m sure, the room is just impeccable.



Breakfast buffet had everything from, juices, coffee, yogurt, fruit selection, omelletes made fresh, etc....thank you Aldo, Jose, David and all you guys!

Dinner were excellent in both restaurants .The beach is better than other hotels in the island with white sand and blue water and there were always shady huts available, you did not have to rush out at day break to reserve a seat, snorkel is just there absolutely beautiful.

Definitely we found our place in the island

Room Tip: Spectacular room ,omfortable and beautiful rooms , spacious bathrooms, lovely sitting area, great ba...
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  • Stayed November 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank wiliam s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed 12 December 2013

I visited this resort as a last minute birthday trip with my boyfriend. First let me start of by saying that for a resort that you need to take a boat to get to, I was expecting paradise or close.

Location: From Cancun airport it's a bit of a journey. We took a 45 min cab ride from the airport ($60) to Carmen de Playa, from there the ferry to Cozumeleno a 35 - 40 min ride ($13/person), and from there a $8 can ride to the resort 10mins away.  Its pretty pricey, be prepared to spend over $80 one way and depending on how many you are traveling with.

Resort: its decent, I've stayed at 3 star hotels that has the amenities and appeal like that of a 5 star. first off the food is terrible, extremely greasy and bland.  The cooking is definitely not consistent and you just have to keep you fingers crossed each day that the chef on duty does a good job. The rooms are dank, everywhere felt damp and there was a huge mole spot covering half the ceiling in the bedroom, mosquitos are everywhere,  I had about 10 bites, the towels were very old and stained.

The hot tub was cold my bf along with other guests repeatedly asked for the heat to be turned up and they never did and we spent a week.  The wifi was out for two days and when I told the lady at the front desk, she pretty much told me there's nothing she can do.

We decided to take a walk on the beach one afternoon and realized that the entire strip was filled with abandoned and burned out buildings, it appears this hotel is the only development on the beach everything's else is all swamp, hence the mosquitos. We decided to turn around and go the opposite way and while walking there was nasty brown sewage water flowing from a neighboring building into the beach. We were so grossed out we decided to just go back to the room.

We ended up meeting some really cool vacationers. The guests made the vacation worth it, not the hotel.

In my humble opinion I'm an avid traveler and this is by far the least favorite vacation spot. Ill stick to Cabo or stop at Cancun.

Room Tip: All rooms face the beach, but the hire the better, if you're on floor 1-4 its not worth it.
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  • Stayed October 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Classified_Info
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rose Hill, Kansas
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 12 December 2013

Just returned from five nights at El Cozumeleno. It was wonderful. The staff was cleaning and painting every day and our room was kept very clean. We were waited on attentively at the pool and beach for drinks. The activity staff provides entertainment during the day--stretching/yoga on the beach, water aerobics, volleyball, ceramic painting, free snorkeling gear, mini golf, two hot tubs, etc. You can snorkel right in front of the resort and see lots of fish--some of the same we saw on the Fury Catamaran trip. The fish love bananas. They eat the peel and inside right out of your hand so take a few from breakfast for your snorkeling and they will flock to you. Food is average for an all-inclusive but all you have to do is order off the menu if you don't like what is on the buffet. There is one restaurant as well that is al la carte and very good. Air conditioning felt good in the room and worked well in keeping the humidity out. In planning at this trip I had looked at a more expensive resort that had more restaurants and maybe a half-star better rating than El Coz. However, there is really no reason to go anywhere else. It's great and we will return. The only reason a person might not want to go to this resort is there is no night-life partying. That didn't bother us sun lovers though. We met a lot of return travelers to El Coz as well. They too feel the staff will take good care of you and the size of the resort is ideal (not a huge place that you have to walk a long ways).

Room Tip: We enjoyed our ocean-view from the 9th floor in the south tower. We looked at a room on the 3rd flo...
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  • Stayed December 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank NDunshee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sachse, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 12 December 2013

There are pros and cons to our 2 week stay at El Cozumeleno. The hotel is very nice, most of the staff very friendly and warm, coffee was excellent each morning (except one morning it was cold). We loved the bed and pillows and slept like lambs. Our room was spacious and had a beautiful room. A/C worked great! The hotel is very clean and staff is constantly cleaning, painting, repairing. Cons: It's not very convenient to "town" and we dove almost every day and it was a 20-25 minute trip into town each day to our dive shop, Scuba Du at the Presidente.. (Luckily we rented a car and this was a HUGE plus!). The biggest con for us was the food....it was hit or miss with an awful lot of misses. The desserts were not edible, they tasted old and had a very strange, almost tofu-like texture. We learned to eat from the fresh grill each day at lunch (and sometimes that was bad) but dinner was just the buffet and it was not great. The restaurant was okay, again hit or miss. The drinks were not great, tasted watery, but since we were diving we didn't do a lot of drinking. All-in-all it wasn't bad but they really need to make improvements in the food.

  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Shawn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 11 December 2013

We travel to Cozumel every year. What keeps us coming back to El Cozumeleno?? THE STAFF! They are simply amazing and they make our trip. They become like family and it is the only reason we have continued to stay here. We usually travel with 10-15 people of all ages and they take care of us all! They are simply the most hard working and wonderful people!
The beds are a little hard, the food is not always 5 star but the staff will do anything to make you happy. They will provide you with a menu and do their best to accommodate you.
Aldo, Maria, William, Luis, David, Aaron, Lourdes, Helen, Yesenia, Cesar, Mateo, Estaban, Fernando, Yaneth, Jose (bellman), Jose (server), Octavio (bellman), Octavio (server), Pillar, Alejandra, Geovani, Erick, Santiago and the MANY others there just simply make our trip and we can not thank them enough!!! The front desk manager is not very helpful but the rest of the staff there is good as well!
We were there during the Ironman and it was super busy. The staff still made us feel important and I saw them accommodate every demand of the athletes and their guests.
The Coz is not for the fancy 5 star traveler but if you want a great place to relax, have fun and meet great people then this is the place for you!

Room Tip: Ocean view above the 5th floor!
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  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank travelirish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about El Cozumeleno Beach Resort

Property: El Cozumeleno Beach Resort
Address: Playa Santa Pilar Km 4.5, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Cozumel
#11 Top resorts Hotel in Cozumel
#14 On the Beach Hotel in Cozumel
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — El Cozumeleno Beach Resort 3.5*
Number of rooms: 251
Reservation Options:
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Also Known As:
El Cozumeleno Beach Hotel Cozumel
El Cozumeleno Beach Cozumel
El Cozumeleno Cozumel

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