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“We will be back”

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El Cozumeleno Beach Resort
Ranked #22 of 52 Hotels in Cozumel
Certificate of Excellence
Longview, Texas
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“We will be back”
Reviewed 2 June 2014

This was our third stay at El Cozumeleno,and will be be back as soon as we can.The staff were extremely friendly and very helpful.A big thank you to Lourdes,our waitress on the beach.She was a pleasure to talk with and always had a smile on her face and always kept our drinks refilled.The snorkeling at the resort was great.We would like to see more entertainment at night for adults. We really love this resort,it is great for rest and relaxation,,and this is why we keep coming back.The view from our room(1806) was awesome.Thank you to all the staff but especially Lourdes and Jose.Hope to see all of you again very soon.

Room Tip: Each time we have stayed here we have been in the south tower and each room had an incredible ocean...
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  • Stayed May 2014, travelled with friends
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Helpful?
4 Thank Arlyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Dallas, Texas
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 June 2014

Impressed by the activities group -Pilar, Erick & the others. Grounds are kept up & most of the staff are very friendly & helpful. Could use better service at outside bar - other than that an all around great stay!!!!

  • Stayed May 2014, travelled with friends
    • Value
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Helpful?
Thank friendofcozumel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 June 2014

My family stayed at this resort for 5 days and it was the best vacation I have ever been on! The workers have a great attitude and are always willing to help! The resort hosts events at night (sometimes a band plays, sometimes its "casino night", etc.) that make the resort itself a fun place to hang out! There are always taxis outside waiting to take you wherever you may need to go. The food is SUPER (especially the nachos!!!) and the drinks are pretty good. All of the rooms have great views of the ocean. The rooms are really nice and spacious. I can't wait to return to this resort in the future!

  • Stayed May 2014, travelled with family
    • Value
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Helpful?
5 Thank Kristen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochester, Pennsylvania
1 review
Reviewed 1 June 2014

We just returned from our first trip to Cozumel. Staying at El Cozumeleno was an absolute treat. The staff was over the top friendly and accommodating. They made an effort to have several activities planned over the week. A few times after returning from a full day excursion we'd catch ourselves calling the resort "home." Overall we had a great time though and can't wait to return!

  • Stayed May 2014
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank achembars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level 5 Contributor
60 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 1 June 2014

Spent a week here with my husband and our three year old son, we had a blast!!! The beach in front of the resort is unlike any other. Beautiful crystal clear turquoise waters, coral, and an abundance of fish! We stayed on the eighth floor in room 1814, it was very clean, comfortable, and amazing balcony views! The pillows were not great, I would recommend bringing one. The staff is very hardworking, friendly, and kind. They made our stay extra special. A little respect and tipping goes a long way here. The food and drinks were good. Breakfast omelet station is the best!!! We are already planning a return trip in fall. Loved El Coz and can't wait to get back!!!

Room Tip: Ask for a room on a higher floor for better ocean views!
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  • Stayed May 2014, travelled with family
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    • Service
Helpful?
1 Thank Ashley G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mount Ida, Ar
Level 4 Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 31 May 2014

This was our first experience at an AI and we were extremely pleased! We visit Cozumel twice a year and love the island. I had actually stayed at El Cozumeleno back in 1982 - what a change! The ocean was still as beautiful, the sand clean and beckoning and the view just as beautiful as I remembered, but El Cozumeleno is all grown up now. At the airport, we always walk to the roundabout with our luggage and grab a cab there when we don't rent a car. It's so much faster and cheaper than waiting on a van full of people! We arrived at the hotel and thought the entrance and the grounds were beautiful and the staff were gracious and welcoming. A fruity rum drink was offered at check in, which I really enjoyed after travelling since 4 am. I am a resort manager, so I truly appreciate a professional, efficient and welcoming check in. I thought the staff did a top notch job in both getting all of the info they needed to deliver to us quickly and they explained everything that needed to be covered in great detail without taking up too much time. We loved the keys on the long strings! The clerk quickly assured us, when we asked, that we were in the newer wing on the 5th floor.
Walking behind the bellman with our bags, our excitement mounted. The areas we passed through were all immaculate and lovely and our room on the 5th floor turned out to be as airy corner room with a view of the jungle to the east at the door and a stunning view of the ocean to the west (great for spectacular sunsets!). The room itself was spotless, fresh and comfortable. We immediately settled in and relaxed on the private balcony from which we could look down on almost the whole resort – a beautiful bright tableau of colors, activity and water.
A quick walk to the beach and we found the perfect palapa, which we returned to every day. Some of the reviews had suggested that you needed to be down at the shore by 5 or 6 am each to claim your palapa, which we did not find to be the case while we were there, but after the first morning when I strolled down at 5:30 to claim ours, I was hooked on my early morning walk. I loved the quiet hush of the newly awakened resort each morning, the staff all out cleaning everything soundlessly and putting everything out for a new day. I loved just sitting under the palapa and watching the shore birds before leaving our towels behind as a notice that we would be returning.
We were initially very suspicious about the buffets. We have always stayed in condos and cooked our own food, which we enjoy immensely, and frankly, we had low expectations about the food, mostly based on articles and other reviews. We couldn’t have been more wrong. We enjoyed the buffets every day! The staff works so hard to prepare the food and it is very apparent that a lot of pride in their work goes into the preparation and presentation of each buffet. We always found wonderful surprises to enjoy but tended to stay away from things that might be questionable given our American palettes.
We dined at La Veranda twice and both experiences were memorable. We loved the atmosphere, the attentive staff, the piano music – he played Rachmaninoff and Beethoven for our special requests – and, especially the beautifully presented and well prepared food. Tom’s steak was one of the best he had ever experienced and the freshly baked breads and fresh salads were delightful.
The last night of our stay, the resort went all out with their Mexican Fiesta! The food was amazing and easily the best of all the nights. The decorations and the music had everyone in a festive, party mode – unfortunately, the rain poured down and after all of their hard work, they were forced to move everything inside. We were so sad for the staff who worked so hard for us! Fortunately we had made reservations to eat at La Veranda that evening because I had forgotten to check on the activity board and didn’t realize the Fiesta was that evening.
We snorkeled right off the beach and loved the bright variety of sea life. We have snorkeled all over the island and while we didn’t find this particular beach to be as beautiful as the reefs we are most familiar with, we had never seen as many fish or as many varieties. We walked the lovely beaches and enjoyed all of the pools. If you want a quiet place, you can find it and if you want to mingle and people watch the pool by the bar is sparkling clean and so much fun!
We had several concerns, mostly garnered from reading reviews on TripAdvisor, and while everyone’s experience and level of expectation is different, I would like to address some of these:
The buffets- As I stated, we found the buffets to be full of fresh, beautifully prepared items. We initially made the rookie mistake of just plain eating too much! There were just so many things to choose from. By the last day, I was down to having half a plain pancake for breakfast. It’s easy to overload when there is such an array of choices. We did see birds but the staff, we thought, did a very good job of shooing them off and we never saw them in or over the food, so we thought they were charming. The white wine, a Spanish wine, was a little sweet for me, but still quite nice on a hot day! We didn’t like the mayonnaise, the yogurt or the seafood salad, but we saw a lot of people enjoying these items. We loved sitting by the beach each morning enjoying our breakfast and hot coffee and catching up on the news on our IPads.
The WiFi – I didn’t bring my laptop after reading the reviews stating that the wireless was so poor but I should have. I like to keep up with my work emails when I travel. We had excellent service in our room (fifth floor, south tower, on the end), in all of the restaurants, on the beach under our palapa and around the pools. We were able to access it on our IPads, our Kindles and our IPhones. The night of the big rain, we did lose service temporarily, but when I reported it to the front desk, they had someone reset it right away.
Hard to get palapas and pool chairs – we never had any trouble but it was the middle of May and could have been one of their slower times. My back was hurting (from dragging all my luggage all over airports) and I, personally, wasn’t comfortable on the chaises on the beach. Lourdes let me borrow a comfy chair from the patio area, which gave me much better support. Loved our beach time!
Musty, outdated rooms with old TV’s – we loved our bright, clean, comfortable room and the TV was quite adequate for the two hours we watched it – after all, we were on a beach vacation in a tropical country! The shower and bath facilities were great and our maids were very attentive.
Safety – we left our beach bags unattended with the aforementioned tables, phones and more while we splashed in the pools, snorkeled and walked the beaches. We did close the beach bag and had towels and things stuffed on top, but we felt completely safe and felt our personal belongings were safe every single minute. The resort had a security officer in the palapa area throughout the day.
Watered down drinks – well…..we actually brought along packets of Crystal Light because we don’t like to drink alcohol through the day. I did have a margarita one afternoon – very nice! – and Tom enjoyed his bourbon and water – and he likes it pretty strong. If you want anything, they will try very hard to get it for you. If you want to get drunk on the beach, I am sure that could be accomplished! We took our 16 oz Tervis Tumblers and they kept us happy with ice and water.
We had such a wonderful experience! We were comparing notes with other travelers about some of the things that they had read in reviews that they did not feel were warranted and we laughed together that perhaps we were just not discerning enough or perhaps not distinguished or experienced in our travels enough to be disappointed. We found in El Cozumeleno a warm welcome, a property managed with care and pride and a quality that exceeded our expectations. Thank you for a wonderful experience! We are planning to return twice next year!

Room Tip: We loved the end room on the 5th floor on the South side! Our bed had an eggshell mattress topper a...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
13 Thank sparesort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 31 May 2014

The resort was very nice! I had my reservations, as I purchased my stay through Living Social and there were mixed reviews. I am very--VERY--picky about cleanliness and service, and this place really exceeded my expectations! It was only an $8 taxi ride from the ferry terminal/downtown tourist area. This wasn't bad, as many of the resorts here are located all around the island and a much further (and expensive) ride. It's close enough to downtown to rent a scooter (we did) to get around Cozumel. We arrived before check-in, but we were immediately given service and access to the entire resort (food, pools, etc.) until our room was ready. The room was spotless and very spacious, and much less hokey then may perceived from photos. The bed was so comfortable, bathroom was very clean and the shower was huge. I also appreciated the line placed in the shower to hang wet swimsuits. There was also a cover for the couch for germophobes like me :-). AND THE VIEW! IT WAS SO BEAUTIFUL! We had an oceanfront room over the larger pool, and watched the sunset in the evening. The balconies were private, so I didn't feel exposed lounging out there in my pjs. The pools were beautiful, however, the hot tubs could have been warmer (this may be cultural, the other hot tubs I experienced in Mexico were lukewarm, too). The onsite beach was pretty, but the ocean floor was more rocky then sandy. However, there was plenty of sand for lounging and the water was wonderful. The food in the general eating area was decent, but not exceptional. The seafood wasn't great, but I liked most everything else. There was certainly something for everyone, and there was food available all day. In my opinion, breakfast was the best meal there, as there was amazing chorizo for the omelettes! Definitely be sure to eat at the on-sight reservation-only restaurant. The food was really wonderful, all around (had I known, I'd have eaten there every night). The frozen drinks were best, but don't expect "traditional" vacation drinks like mojitos or margaritas--the quality of the liquor was just okay. We didn't book an excursions through the resort, but were close enough to downtown to "shop around" there. Overall, our visit was far better than we expected based on reviews. We are in our mid-twenties, and were among the youngest people there other than few children, and we had no issues w/ noise.

Room Tip: Stay on the side above the big pool! There is music during mid-day on that side, so sleeping in may...
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  • Stayed May 2014, travelled as a couple
    • Value
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    • Rooms
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    • Service
Helpful?
3 Thank Valecia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about El Cozumeleno Beach Resort

Property: El Cozumeleno Beach Resort
Address: Playa Santa Pilar Km 4.5, Cozumel 77600, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Spa Hotel in Cozumel
#12 Top resorts Hotel in Cozumel
#15 On the Beach Hotel in Cozumel
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — El Cozumeleno Beach Resort 3.5*
Number of rooms: 251
Reservation Options:
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Also Known As:
El Cozumeleno Beach Hotel Cozumel
El Cozumeleno Beach Cozumel
El Cozumeleno Cozumel

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