Just returned from our stay. I'm still on the fence. I dont know if it's because we've been spoiled at other resorts or what. I read a lot of reviews before we left, which we booked 6 days before leaving. As with all reviews, everyone will have a different experience. Please do not let the taxi drivers rip you off. As long as you're traveling on North side of the island, it's 8.00 flat rate. The resort is very diligent at reiterating that.
Food: The outside restaurant, watch for ants on the bread and desserts. Over-all, it's all inclusive. The inside restaurant, you're required to make reservations, didn't understand why, it never filled up. You're required to fill out a survey at the end if dinner. Awkward, I filled it out for my table of 6, mgmt began questioning us, so much for an "anonymous" survey. Room service, good food, although the server stood with the door open, waiting on a tip. Seriously?
Rooms: Bed was hard, pillows flat, small holes in sheets. We had an ant problem in our bathroom. They came immediately to spray. The cold and hot water knobs turn opposite of the norm. There's no clock in the room. View was great, we had an ocean view room in the new tower. The AC, it does it's job. We set it at 70 during the day, with curtains closed. Evening time, it's tolerable. There's no AC in the lobby, main resturant. The rooms could benefit from ceiling fans. Make sure if you do not want your room cleaned, place the red door marker out. The maids will come in whether you have the service side out or not.
Overall, it served it's purpose. Shower, toliet, bed. It's Mexico.
Service: Bell service, great. Mateo and Aaron at the main pool bar, were great. Our one time "fine" dining, our server seemed annoyed with us, we were pretty low maintenance. The outdoor resturant, rarely need to ask for anything, as they provided excellent service.
Pool: if you're looking for relaxation, the adult pool is the best place. The main pool, the youngsters hang out, games played, music. The adult pool appeared to stay cleaner than the main. There are ants and small sand bugs. They bite. Many people in other reviews mistakened the bites for bed bugs, it's from the sand. Had the same problem when we went to St. Lucia. Birds do poo on the lounge chairs, simply ask to have it cleaned off. Yes there are a lot of birds. They do not bother you, just want what you didn't eat. I suggested small water guns.
The Karoke bar is currently closed. We heard it's not "high" season and it's being renovated. Either way a few people we met said, when it's open, it's a great time!!!! We went onto the square our last night, recommend Wet Wendy's.
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- Also Known As:
- El Cozumeleno Beach Hotel Cozumel
- El Cozumeleno Beach Cozumel
- El Cozumeleno Cozumel