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“Good Hotel for Divers”

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Casa del Mar Cozumel Hotel & Dive Resort
Ranked #28 of 52 Hotels in Cozumel
Reviewed 29 December 2013

The place is not fancy but is more than adequate for divers. They have a meal plan if you're on a budget and don't want to bring a lot of cash but the menu is very limited and you'll be burned out on it quickly. The breakfast buffet in the AM is great, very quick but the same every day. You can order from the menu but they want to steer you to the buffet. Insist on something from the menu if you can't take it any more. I don't think you have a choice if you're on the meal plan or you pay extra. Dive operation right across the street on the dock, very convenient and staff helpful and friendly. Paulino & Jorge are EXCELLENT Dive Masters. Loved them.

Room Tip: If you having an extended stay, get a cabana.
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  • Stayed: December 2013, travelled as a couple
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2  Thank Joan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VENTAS C, Guest Relations Manager at Casa del Mar Cozumel Hotel & Dive Resort, responded to this reviewResponded 23 January 2014

Dear Guest:

First of all, thank you for taking your time for sharing your comments through TripAdvisor.
I have taken note for all your comments that you have mentioned. We will expose them at our weekly operation meeting with our General Manager, Cheff and captain waiter and determine an strategy that benefit to our guests.

We are glad to know that you have enjoyed you dives in Cozumel with the Operator Cozumel Marine world, we are really proud to work with them.

Once again thank you for your time. We will look forward to seeing you again in a near future.

Best regards,

Iliana López
Public Relations & Customer Service Manager

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231 - 237 of 531 reviews

Reviewed 28 December 2013

The staff was very helpful and gracious. The rooms were quiet and comfortable, very charming little hotel. The hotel is located across the street from the beach, but has a bridge that goes across to an area by the water. The pool was nice and the property was quiet.

  • Stayed: December 2013, travelled with family
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1  Thank LDDallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VENTAS C, Guest Relations Manager at Casa del Mar Cozumel Hotel & Dive Resort, responded to this reviewResponded 11 July 2014

Dear Guest,

Behalf all our staff in Casa del Mar, Cozumel we want to thank your for taking a time to send us your review about our property and our services.
We are happy to know that you have enjoyed your stay with us, thank you for your confidence and we hope to see you next time that you visit Cozumel Island.

Once again thank you. Comments as yours are very appreciated!

We will look forward to seeing you soon!

Sincerely,
Iliana López
Public Relations & Customer Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 December 2013

After hearing the glowing reviews of the service, I was a bit disappointed. Not that the service was bad, but it wasn't anything special either. Basic questions like 'What is the weather going to be like tomorrow?' seemed to confuse the staff. It was also hard to get a recommendation for things to do/places to eat, etc. They would tell you what existed, but rarely had an opinion or more information. I understand that they probably don't use the local services themselves, but surely they could have formed opinions based on what other guests said, as has been my experience other places.
Food in the restaurant was fine, about par for the course with most we found. We found a few, limited veggie options which was also typical.
The room was rather musty smelling, though it got better with the window open. The AC is quite loud. The room was very clean and I never saw any bugs, perhaps thanks to the cute gecko who was on patrol! The shower sometimes lacked pressure or was not VERY warm. I am usually fine with a hotel looking a bit 'used', since I am not there to enjoy fancy bathroom fixtures and constant remodeling is bad for the environment, but I think this place may be taking things a bit too far. The blanket on our bed was frayed and ragged around the edges, not just a little worn, but more like something you would hand down to the dog's bed or use as a painting dropcloth! Pool/beach towels were similarly worn out. We were given the wrong room at first, without a king sized bed, but they switched it fairly promptly (blanket there was also badly frayed, so it wasn't just the one room). The bed was firm, but not as hard as I feared. heard some doors 'slamming' as other guests struggled to fit the warped doors into the frames, but it wasn't too bad.

We didn't use the pool/hot tub and it seemed to close early, plus they were painting around it so it wasn't available. The 'beach' across the road is basically a dock with some seats. It might have been OK to sit and watch the boats a little, but I wouldn't fancy being in the water there and there are nicer places to hang out. Dive shop across the street was convenient. Didn't try the beach club, it is a long way away.
It is possible to walk to town from here, though a long walk. Cabs are readily available on the street outside and fares are standardized. Nice to have a scooter for going to town or heading south to the beaches.
Free wifi in the lobby was spotty.

  • Stayed: December 2013, travelled as a couple
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3  Thank Tinyfishey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VENTAS C, Guest Relations Manager at Casa del Mar Cozumel Hotel & Dive Resort, responded to this reviewResponded 16 January 2014

Dear Guest:

We would like to thank you for taking your time for sharing your feedback through Trip Advisor.
We are very sorry because we didn’t achieve our goal during your stay at the Hotel Casa del Mar.
We recognize our feebleness and we have taken note of each issues that you have mentioned about your staying of our property.

We are aware that not all our personnel as Restaurant doesn’t know the different services and attractives that visitors would like to visit or know, however we have a good staff at front desk department that helps to our guests with all information that they need to know about Cozumel.

According with the rooms, one part of our rooms we have already have changed the blankets and we are working to change them in all rooms of the property. Also, we are working with the Housekeeper for supervise deeply each room that will be provided to our guests before their arrival, in follow up to avoid musty smell and that all amenities are in perfect conditions.

Also, we have talked with the Front desk department and they are aware that they provided to you a wrong room. It was a mistake of them.

About the beach club, probably it’s a long way away. It’s located 12 km in the south of the Island (10 min by vehícle), nevertheless it is worth. We have several guests that love this beach club. It’s not property of the hotel however we are proud to have a agreement with them due they offer to our guests 20% off discount to meals and drinks.

According with the internet probably it didn’t have good connectivity. And we are sorry for this, when we have some report of this service, we contact to the Engineer in system to verify the way to fix it. How you have mentioned before, the service is free in the lobby, and now we have other option that we are promoting to our guests: Internet service into the room with an extra fee.
Kindly be advised that some things as Internet or geckos are out of our hands, (Riviera Maya México is a destiny where this kind of animal is usual), however we will continue to make our best efforts in order that all our guests feel comfortable.

Finally the feedback has been exposed with all our personnel as Housekeeper, maids, Maintenance department, staff of the Restaurant and front desk department in order to make the relevant adjustments.

Once again, we are very sorry for all issues. Sincerely thank you for the confidence provided. We will use your feedback in order to improve our facilities and services to our guests.

Best regards.

Iliana López
Public Relations & Customer Service Manager

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Reviewed 20 December 2013

I'm no expert on dive hotels. But the floors in the rooms are all tile so no worries about wet rugs etc.

Employees are indeed very helpful.

Dive with Martin picked us up every day just across the street. Very convenient.

I noticed a few other comments about service. The thing is, dive operators would like you to be at the dock at 730 so they will not be late for their afternoon tours. Meanwhile the Hotel does not start breakfast till 7. So it makes for a bit of a scramble to order, eat, settle the bill then head to the dock.

Room Tip: Spring for the balcony room, my only regret is getting the cheapest room.
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  • Stayed: December 2013, travelled with friends
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1  Thank BillBoeing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VENTAS C, Guest Relations Manager at Casa del Mar Cozumel Hotel & Dive Resort, responded to this reviewResponded 12 July 2014

Dear guest,

Thank you so much for your time for sharing your review through TripAdvisor. We are glad to know that you enjoyed your stay in Casa del Mar, Cozumel.

Thank you for your preference and your confidence.

We will be looking forward to your return visit in Cozumel! See you soon!!

Iliana López
Public Relations & Customer Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2013

The hotel is not on the Ocean side...They have a very nice pool. It was very quiet. The beach is small however they do offer another beach to go to. The staff is excellent and there is nothing they would not do to make you happy,. The food was the same each day, we were not inclusive. I cannot say more than the staff at Casa Del Mar is wonderful. The restaurant has a great staff and a wonderful manager they all make you feel at home. I thank the staff for making my stay there more enjoyable. Hope to stop by and say hello to all of them again in a few months.

  • Stayed: November 2013, travelled as a couple
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Thank Susan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VENTAS C, Guest Relations Manager at Casa del Mar Cozumel Hotel & Dive Resort, responded to this reviewResponded 12 July 2014

Dear guest,

I would like to thank you first of all for your valuable time for sharing your comments through Tripadvisor about our services and facilities.

We are glad to know that you really enjoyed your stay at Casa del Mar, and it will be a pleasure to make your next stay more enjoyable.

We will be happy to see you again in your second home!

Have a great day!
Iliana López
Public Relations & Customer Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2013

The hotel rooms and staff were nice. The scuba diving was great. We had the all inclusive package. The food was okay. Nothing to write home about. Food choices remained the same all week and the service was slow, especially during lunch and dinner. Next time we would opt for eating elsewhere, which we did a few times, even though we had the package.

Stayed: November 2013, travelled with friends
1  Thank Mario A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VENTAS C, Guest Relations Manager at Casa del Mar Cozumel Hotel & Dive Resort, responded to this reviewResponded 30 November 2013

Dear Guest,

We would like to thank you for your recent stay and for the time invested for sharing your review about Casa del Mar through TripAdvisor.
Listening to our guests is important for us, due this we can improve and make the relevant adjustments in our operations of the Restaurant and all our services.
Once again, thank you for your comments.
We hope you can give us a new opportunity in a near future.

Best Regards,
Iliana López
Public Relations & Customer Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2013

We stayed there last week with fellow divers from Gr8Divn shop in Las Vegas, NV. It was great! So very clean, wonderful staff, very pleasant. We had a little balcony for hanging the wet gear or admiring the sea and gardens.

Room Tip: clean, basic, quiet, great access to the dive boat, walked to shops. They ordered a van for us to g...
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  • Stayed: November 2013, travelled with friends
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Thank PennyA2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VENTAS C, Guest Relations Manager at Casa del Mar Cozumel Hotel & Dive Resort, responded to this reviewResponded 29 November 2013

Dear Guest:

We appreciate for take your time for sharing your review through TripAdvisor site. We are happy by your comments about your recent stay with us.
Sincerely, thank your for your confidence. We hope see you again in the next year and we hope your stay will be even more enjoyable

Have a great weekend!
Iliana López
Public Relations & Customer Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Casa del Mar Cozumel Hotel & Dive Resort

Address: Carretera Chankanaab Sur Km. 4 | Costera Sur, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#14 Top resorts Hotel in Cozumel
#18 On the Beach Hotel in Cozumel
Price Range: £55 - £92 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Casa del Mar Cozumel Hotel & Dive Resort 3*
Number of rooms: 100
Official Description (provided by the hotel):
Hotel Casa del Mar Cozumel is a charming Mexican hideaway facing the magnificent Caribbean Sea. Situated across the main boulevard with 98 comfortable rooms and eight recently restored Deluxe Cabanas, the property is surrounded by beautiful and exotic garden area with a Mexican town feeling. Casa del Mar Cozumel is located two and a half miles south of downtown, less than five minutes away from the famous "Paraiso" reef. Our hotel is ideal for vacation, business, honeymooners and divers. ... more   less 
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Also Known As:
Casa Del Mar Hotel Cozumel
Casa Del Mar Cozumel
Casa Del Mar Resort Cozumel

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