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Casa del Mar Cozumel Hotel & Dive Resort
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Reviews (558)
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All reviewsswim up barnice poolrooms are cleandive resortair conditionerstaying at this hotelbeach arearestaurant staffocean viewcruise shiptowel animalsplenty of lounge chairsscuba geareach eveningtennis courtsper dayplenty of hot water
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209 - 214 of 558 reviews
Reviewed 17 July 2014 via mobile

Came down with my family. The rooms are decent the food is fair the staff is very nice and the grounds are very clean and well-kept. The pool seemed a little murky they advertise a private beach across the street but it's really just concrete with some sand in a few palapas on it.

Stayed: July 2014
1  Thank Sharkiteuthis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VENTAS C, Guest Relations Manager at Casa del Mar Cozumel Hotel & Dive Resort, responded to this reviewResponded 18 July 2014

Dear guest,

Behalf all our staff at Hotel Casa del Mar, Cozumel we would like to thank you for sharing your review through this media, additionally thank you for your preference in our property during your recent visit in Cozumel.
We will expose to the Maintenance Department about the pool area. About the beach area, we are sorry for don’t satisfy your expectations; However we have prepared it the best possible to offer to our guest a good area to relax. Certainly is small, however we are proud to have a great beach in front of the hotel because of the reef is spectacular to do snorkel.

We would like to invite you during your next visit in Cozumel to visit a bech Club Nachi Cocom, we have an agreement with this private beach club, this is a paradise too. All our guest have 20% off in their consume and their entrance is free.

Once again, thank your for your preference and we will be glad to see you again in a near future.

Have a great day,

Iliana López
Public Relations & Customer Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2014

My husband and i stayed at Casa Del Mar with a diving group in June 2014. The rooms were clean, towels always replenished. We had a problem with our air conditioner, and when it couldn't be fixed quickly, we were moved to another (better) room right away. We had a large group, and the hotel staff went out of their way to accommodate us all. Not much of a beach in front of the hotel, but the pool area is very nice, and if you are looking for a nicer dive hotel this is perfect.

Room Tip: Corner rooms are the best-larger and with bigger balconies.
  • Stayed: June 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Patricia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VENTAS C, Guest Relations Manager at Casa del Mar Cozumel Hotel & Dive Resort, responded to this reviewResponded 17 July 2014

Dear guest,

Greetings from Casa del Mar, Cozumel!!

We are very happy hear from you again and we would like to thank you for sharing your review through TripAdvisor community.

We work every day to satisfy our guest needs and to make their stay a memorable vacation and we are happy to know that you enjoyed your dive vacation at Hotel Casa del Mar, Cozumel. We would like to invite during your next trip in Cozumel to visit a beach Club named Nachi Cocom, this is a wonderful beach and where you can have a great time and all our guest have 20% off on their meals and free entrance.

We hope to welcome you again to Hotel Casa del Mar, Cozumel, your home away from home.

Sincerely,
Iliana López
Public Relations & Customer Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2014

Belated review! June 2013 with a group dive trip

My husband and I really enjoyed Casa Del Mar last June. We went with a friendly group of fellow divers and had a great time!

Pros:
Front staff and wait staff were friendly and helpful
Rooms were clean
Towels always replenished
Beds were comfortable
Food was really good for it being all inclusive/for the price- chicken dishes and queso was tasty!
Dive service with the hotel was outstanding!
Nice area on the patio to hang dripping gear

Cons:
No beach. There is a mini manmade sandy spot on the pier (take the bridge across the street) three to five beach chairs but that is it. This seems to be a hotel for divers.
Gear lockers were across the bridge/street and extremely accessible from the street with only a lock and plastic basket for protection. Made us nervous so we ended up carrying our gear to and from the hotel everyday.
Liquor is not included. Like I said. Hotel for divers.

All in all, if there were a few drinks included and Casa had a beach, the rating would be higher. But we went for diving, so as a dive hotel I give it a great rating!

  • Stayed: August 2013, travelled with friends
    • Location
    • Cleanliness
    • Service
1  Thank Lorelai84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VENTAS C, Guest Relations Manager at Casa del Mar Cozumel Hotel & Dive Resort, responded to this reviewResponded 16 July 2014

Dear guest,

We would like to thank you for your time to send us your review through TripAdvisor.
We are happy that you have choosen Hotel Casa del Mar for your dive vacation. Certainly we are an hotel dive & resort and we are proud to receive each year several groups of diving.
As you mentioned, we have a manmade sandy spot, now we have more beach chairs in the area. We are aware that our beach are is small, due this, we have an agreement with a bech club named Nachi Cocom that is located 12 km to the south from the Hotel, where all our guest have 20% off discount in their consume. They have a wonderful beach, natural sandy, palapas, beach chairs, jacuzzi, pool are and amazing restaurant service… I recommend you to visit during your next trip in Cozumel.
On other hand, the meal plan package that we offer includes liquors, I’m impress about why in your package wasn’t included, however, I invite you to look our website in the section of meal plan information, there is mentioned what kind of liquors are included in the package and that we are the only Hotel that serves brand name alcohol and beers in a bottle.
However, we are happy about the rating you have provided and we will make an effort to improve our services and facilities.
Once again thank you for your preference, we will be glad to be at your service again in a near future and we hope your stay will be even more enjoyable.

Have a good day,

Iliana López
Public Relations & Customer Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2014

DON'T STAY HERE IN JULY!
When I stayed at Casa Del Mar in early July of 2014, there was around 40 high school kids staying there for the entire month, taking a course for a summer credit. The girls were well behaved and quiet, but the boys were out of control! It was like being in a frat house! Constantly slamming doors, cigarette smoke wafting into rooms from all the smoking in the courtyard, yelling, passing footballs from floor to floor across the courtyard, and ridiculous noise levels at all hours of the day and night.
We complained to hotel management several times, but they only offered to move us to different rooms. This would have accomplished nothing, since all the rooms open to the courtyard! Otherwise, management would only refer us to the kids' chaperones.
It was clear than since this group had booked a large number of rooms for an entire month, the money the hotel was raking in from it weighed more importantly than our measly 7 day stay.

I personally talked to one chaperone twice with no results. Then a couple of days later, after being awakened by a football slamming against the room door and awakening him, a friend was totally fed up. He went down to the lobby and absolutely went off on one of the chaperones. The result was said chaperone coming to the room later that evening with an envelope containing $1000 pesos, saying the money and accompanying apology note were “from the kids”... The money was refused, and it was politely explained to the chaperone that the issue was not about money, it was about simply wanting a relaxing vacation.
That night things were quiet but the noise resumed again the next night and continued until we checked out the following day. So much for that apology being sincere!

The chaperones and one of the hotel MODs admitted there had been a lot of other complaints from guests about the noise (though probably few as angry as my friend's) and yet we were told by several employees that THE SAME GROUP IS ALREADY BOOKED AGAIN FOR NEXT JULY. To me, that says the hotel is more than willing to let the vacations of their other hotel guests be ruined in order to score a big group booking during slow season.

I booked at CDM based on TA ratings and recommendations, so the place is probably great the rest of the year, but if you are booked to stay at Casa Del Mar during the rest of July 2014 or in July 2015, do yourself a favor: Cancel and stay someplace else!

  • Stayed: July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
9  Thank Eno G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VENTAS C, Guest Relations Manager at Casa del Mar Cozumel Hotel & Dive Resort, responded to this reviewResponded 16 July 2014

Dear guest,

First of all, we would like to thank you for taking your valuable time for sharing your review and impressions about your recent vacation through TripAdvisor.

We are very sorry because of the bad experience that you had at the Hotel. These observations will be treated with the utmost interest with the Group Coordinator over again, due this group is a Academic group and it is not a spring breakers group. We had a several meetings with him before and after arrival of the students. Unfortunately we can see again through your comments that the students didn’t respect the policies we have; We will expose to the coordinator about this and the consequences that we have had.

Kindly be advised that our guest are the most important and We care about the comfort, safety and accommodation of them, is for this reason that we make a plan in advance to avoid complaints from the guests. I’m taking note about your review that it will be exposed to our General Manager and we will improve the plan to use with this kind of group.

Please accept our apologies for the inconveniences that you have experienced. Once again, thank you for your confidence. Comments from our guest is the best way to know what specific points we must focus our attention on to improve.

We hope you can give us a new opportunity to be at your services in a near future.

Best regards,
Iliana López
Hotel Casa del Mar, Cozumel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2014

If you're looking for a moderate priced hotel with access to a pier for diving this is a good option. The staff as wonderful, helpful and cheerful. Rooms were clean but nothing fancy. Our room was a strange shape - kind of angular and was small but workable. Light bulbs were burnt out and after the second day our air conditioner didn't work so we had to pack up everything and move to a different room. There is nothing fancy about the rooms. There is a small balcony for hanging wet stuff and looking out over the pool, garden or ocean. There are no elevators so if you're hauling dive gear, get used to hauling it up and down stairs. This is an all inclusive type of hotel so we chose to have all our meals included. That wasn't such a great deal. Breakfasts are ok - probably the best of the meals. Lunch and dinner have repetitive menus and if you don't eat meat, the choices are extremely limited. The food is not all that great. After the third day, we chose to eat elsewhere. (Paprika's just a few doors down is a good option). The hotel is too far to walk into town for meals and taxi rides are about $8 each way. If you are a diver, there is a pier and dive shops over the bridge (across the street). We used Cozumel Marine World and were very pleased with them. One drawback is the storage of dive gear. You can leave it in a basket in their locker room which isn't locked at night but you can bring a padlock or buy one at their dive shop to lock the basket. We chose to lug our gear to the room, which means you have to haul it up over the bridge and up the stairs to your room. We just felt better hanging it up to dry each day and have it in a secure location. Wifi is ONLY in the lobby - not in the restaurant, not in your room, not by the pool. All in all, it was fine for accommodation and diving but can't recommend the food at all - but the inclusion of liquor/beverages as part of the package was nice to have. Would I stay there again? Perhaps, but I would look around first for other deals.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank walkfree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VENTAS C, Guest Relations Manager at Casa del Mar Cozumel Hotel & Dive Resort, responded to this reviewResponded 12 July 2014

Dear guest,

Behalf all our staff at Casa del Mar, we would like to thank you first of all for your prefenrece during your visit in Cozumel and thank you for taking your valuable time for sharing your review and your experience through TripAdvisor.

For us is important to know how was your stay in Casa del Mar and what we can do to improve our services.

We hope you can give us a new opportunity in a future during your next visit in Cozumel.

Once again thank you.

Have a nice weekend!
Iliana López
Public Relations & Customer Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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