Hola! Coma estas? (Sorry, I was just getting you in the mood for your trip to Mexico!!)
When reviewing a property it’s important you report clear, accurate information. You don’t want to dwell on one small situation that may never happen to another guest again. The bottom line is you want to offer solid advice that will help future guests in their decision as to whether or not a property is right for them.
As a frequent visitor to Mexico I understand the relaxed pace. I understand things are different. In part, that is why I travel to this part of the world.
I enjoy staying at hotels with real Mexican warmth and flavor. If I wanted resorts that look and feel like “America” I would stay at a Marriott.
I am proud to say I am a frequent guest at Hotel Cozumel. That is not to say the property will be “perfect” for you.
My first trip to the hotel, many many years ago, was a little rough. Through no fault of Hotel, Expedia was selling rooms with breakfast however not sending the correct information to the hotel. Sadly, many guests arrived to find they had a room, but were not entitled to the breakfast buffet. Several guests never returned as a result of this problem at Expedia.
That being said, let’s move on with the review starting with the location. As you may already know Hotel Cozumel is a short walk from “downtown” and close to two nice supermarkets. This is especially awesome for people like my wife and I who enjoy walking to downtown every night to choose an outdoor restaurant followed by some sightseeing, shopping, and talking with locals. We are not the type of people who lock ourselves in a “compound” and never leaving like some people tend to do at an all-Inclusive. Cozumel is a town to be enjoyed, like a cold margarita. Safe, friendly and bursting with Christian family values, let me warn you, Cozumel is a very hard place to leave.
As your Taxi pulls up to the Hotel for the first time you are a little nervous, (you are hoping all the “good reviews” you read are true). You are also a little excited. Check in is relaxed but moves along nicely. Guests are usually offered a free welcome drink which is an awesome way to start your vacation. The lobby is spacious and airy. As you meander you can’t help but notice Cozumel’s largest swimming pool. One of the great things about their pool is there is always room for you to take a dip, or swim a lap. There are also plenty of chairs for you any time of day.
After you check in you can take a deep breath. You made it!! Your room is ready and it is now time for you to enjoy your vacation. You will never be as young as you are now and you never feel as good. Don’t worry about a thing at home as those challenges will be waiting for you when you return! Don’t worry about the small stuff. Don’t look for the “bad”. Appreciate and notice the good!
The hotel configuration is a little hard to explain as the buildings sort of make a backwards “C” with the Lobby being at the bottom. There are three floors. One wing has rooms facing the road and ocean. The ground floor rooms in this wing, facing the road, offer little to no view other than an assortment of green vegetation. The second and third floor rooms do in fact offer ocean view rooms but it is not the type of ocean view many come to expect. The hotel sits across the street from the ocean with their beach club and owner’s home on the beach. So yes, you can see that beautiful blue ocean and the cruise ships coming and going but please understand you are not actually “beach front”. Over the years I have heard both complaints and praises for these rooms. Some feel it can get a little noisy at night with the mopeds and cars. Others feel it’s a great way to “experience the real Cozumel”. One thing all will agree upon is the view is very nice to say the least.
The majority of the rooms face a large inner courtyard with awesome views of their pool.
Hallways are bright, cheery and open, complete with fresh cold water containers throughout. I fill up a water bottle or two before venturing out on my mountain bike every morning while my wife fills up a couple on her way to the beach. You may want to keep water bottles by the sink for brushing our teeth. Just a little hint - walk to the end of the building and take the stairs to the top of the small tower for a cool view of the City.
What about the rooms? The biggest concern relative to a hotel should always be, “Are the rooms clean?” The answer is simply “yes”. I understand you will not be comfortable in a room that is not clean. I want to put your mind at ease here. This will simply not be a concern.
The rooms are “standard hotel issue” nicely decorated with a more than adequate bathroom area. There is a safe with an old fashioned key system that will cost you quite a bit if the key comes up missing. (I have voiced my concern about this to the hotel and hope some day they lower, or remove the fee for a missing key. Better yet, I hope they install combination safe locks or room card lock access.)
All rooms have a nice patio or balcony but due to the design, patios and decks do differ slightly. Again, it’s hard to explain, but some are a little more “open” than others.
Your first day will probably be spent just chilling by their pool followed by a stroll to town for a memorable dinner. In the morning, after what many feel is one of the best breakfast buffets around, you may want to head to their “Beach Club”. (I’ll talk more about the food momentarily.)
Let’s review the “Beach Club”, the hotel’s private beach area. This is not quite what you think about when you dream about a “Caribbean beach”. First, Cozumel faces the mainland of Mexico and therefore you don’t have the waves, (they are found on the other side of the island). What you have is one beautiful, large calm body of water. You can literally walk right in to swim or snorkel. (No matter how old you are, or what you think, you don’t want to pass on snorkeling. If you don’t at least snorkel somewhere on Cozumel you missed a part of this paradise.)
Many guests utilize this hotel to go diving. Dive boats pull up to the dock and take groups out daily. This keeps things active at the beach as well as controls crowds in around the beach and pool area.
Over the years the beach has been expanded to more than twice the size it was a few years ago. There are usually plenty of chairs and generous areas of shade. A Restaurant, Bar, Dive Shop, Lockers and Restrooms can all be found at the “Beach Club”.
An area of “concern” and “complaint” of many is the hotel offers a cruise excursion to the hotel. This means guests from cruise ships will invade the beach. Thankfully his is somehow controlled as I have never seen it get out of control. Some cruise guests come to “Make Salsa” by the restaurant while others come to snorkel. The “Hotel regulars” hate the noise as the person hosting the salsa recipe uses a PA system that can be heard in Cuba. By mid-afternoon the noise is over and most of the cruise guests have departed to pick up their big Mexican hat and other souvenirs.
Speaking of “noise” another area of concern is “games” played mid-day at the pool area. These are noisy and obnoxious to say the least. Thankfully I’m out on my bike during this time and my wife is catching rays on the beach.
Let’s talk about the food. The property is billed as an “all inclusive”, however you may purchase “Room only” or “Room and Breakfast only”. Should you choose “Room and Breakfast” you will need to prepay your entire stay.
As you may have heard their breakfast buffet is very good. It’s especially good for people who like Mexican food, however there is always plenty of “Americanized” items to choose from. As for their lunch and dinner, I would have no trouble eating there, however I enjoy being out and about, trying new eateries. The guests who opt for the “all-inclusive” feel that breakfast is their best meal. Others are concerned with the 6:30 PM dinner time as they feel it’s simply too late, especially for children.
It’s important I spend a few minutes to acknowledge and praise the staff. What you heard and read is all true. They are a big reason why this property works for so many. To the “regulars” like my wife and I, they are truly “family”. We are “welcomed home” on every visit. The staff is genuinely glad you are there. They truly enjoy pleasing you.
In conclusion, it’s very hard to compare this property with another as it is so individualized. From the warmth of the atmosphere, to the charm of the employees, Hotel Cozumel has a personality all its own. The Resort is not for everyone, however I don’t know if there really is a “resort for everyone”. It is however a favorite destination for many, including my family and I. Hope to see you there!! Adios.
- Official Description (provided by the hotel):
- This gorgeous resort is one mile away from the newly renovated center square with shopping, local restaurants and bars, and just minutes from the colorful and abundant coral reefs that have made Cozumel one of the world's top snorkeling and diving destinations. The largest swimming pool in town with two diferent meal plan options: All inclusive and European plan. 180 newly remodeled air conditioned rooms in 3 story buildings, including 6 superior rooms with jacuzzi and 1 two bedrooms Master Suite, all with flat screen tv, Wi-Fi free access, direct dial, touch tone telephones, bottle of water on arrival, radio alarm clock, safety deposit box, iron-ironing board, hair dryer and toiletres, adjoining rooms availables. the 180 rooms are non smoking. ... more less
- Reservation Options:
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- Also Known As:
- Hotel Cozumel Cozumel
- Hotel Cozumel Resort
- Cozumel Resort