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“Good for Ironman”

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Hotel Cozumel and Resort
Ranked #27 of 52 Hotels in Cozumel
Ca
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Good for Ironman”
Reviewed 8 December 2013

This is one of the host hotels for the Ironman race, so my thoughts are sort of from a racer's perspective (maybe I'd get something with more stars for a pure vacay):

Things I liked:

- The all-inclusive food is totally fine and we ended up eating there most of the time.
- The hotel has a "beach" that its built across the street (and is probably the only sandy area by the water that exists on this side of the island).
- Service/the people is quite good (very accommodating, helpful -- just one example: I didn't have the arm strength to remove pedals from my personal bike and they sent up their regular maintenance guy to do it for me).
- Pool is pretty and makes for a relaxing area.
- Laundry services
- Clean

Didn't Like:
- Massage services are hit and miss and the spa is not very private. Plus, the therapist will leave your massage during appointments to help guests who come inside.
- Bad lighting in rooms
- Rooms not cozy (quite basic and not as nice looking as hotel pictures).

If You are Going for IM:
- Very close to T2 / end of race
- Pre-race mechanics
- Shuttles to everything
- 4AM breakfast is open on race day
- If you get an Ocean View, then your fam and/or friends can watch the bike race from their balcony

  • Stayed December 2013, travelled with family
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Helpful?
1 Thank CattG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (367)
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London
Level 3 Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 December 2013

We stayed here for a week while I competed in the Ironman Cozumel triathlon. The hotel is a bit old and tatty and the food isn't anything to write home about but this was largely offset by the very friendly and helpful staff, who I have to say we're excellent. The only exception was a couple of staff apt the poolside snack bar, who seemed to think they were employed to stand around and chat and obviously really didn't want to sell me any lunch.

Two things really let the place down however. Firstly, the wifi, which the hotel makes a big deal of and which was one of the deciding factors in my decision to book there. It was working less than 50% of the time, and when ito was working it was vey very slow. This caused me some difficulty since I had things I needed to do for work so I spent a long time in a coffee shop in town using their much faster and more reliable system. Secondly, the car hire company associated with the hotel. I realise that this is a separate enterprise, but they operate on the hotel's premises and the hotel's association with them implies a certain degree of complicity. They are absolutely awful. Their prices are high enough for nice new cars but we got a jeep with 183000 miles on the clock that was rusty and dangerous. The gearbox didn't work properly and the steering was very sloppy. Having no choices (all the other vehicles were out) we took it and unsurprisingly it broke down completely at Punta Sur. We phoned and were told they'd be there in 20 minutes with a replacement. After an hour and 10 minutes wait we booked a taxi to take us back to the hotel, at which point they finally appeared. When I said I didn't want anything to do with their cars now the manager told me that if I took a vehicle out with a problem I shouldn't complain when it broke down- so the terrible state of their vehicles was apparently my fault. The hotel should throw these clowns out and organise a reputable car hire firm. At the moment their presence makes the whole hotel look poor.

  • Stayed November 2013, travelled with family
    • Value
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Helpful?
1 Thank Rob K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brighton, Colorado, United States
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 December 2013

I would have to say "Average" at best. We were spoiled by the Cozumel Palace last year, and needed to save some money. We did save the money (about 1/2 the price of the Palace), but sacrificed more than we wanted to. For the most part, it's one choice for all meals, and the food was inconsistent in quality - on any given day you might have a good breakfast, a bad lunch, a decent dinner or some other combination. Unless you upgrade, you get no frig or micro in the rooms. The furniture is in real need of replacement - the drawers fall down and even out of the dressers when you open them. There is very little lighting in the rooms. The bed was comfortable. The room was clean. Housekeeping was decent. The pool is beautiful but was too cold to really enjoy. Poolside service is mostly non-existent so you must go up yourself to get drinks and food. The massage I had was excellent. Internet service was down for most of our stay which was VERY aggravating. The employees were very nice and tried to accommodate our needs. I probably would not stay here again unless I heard about improvements in the areas I mentioned above. Looks like I'll just have to save more and go back to the Palace!

Room Tip: Definitely upgrade if you can.
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  • Stayed December 2013, travelled as a couple
    • Value
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Helpful?
1 Thank Peter W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Texas
Level 3 Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 4 December 2013

I have stayed here a couple times and the service and property are always good. Not close enough to the cruise ship docks to get all the peddlers, scammers, and day tourists so the area is fairly quiet. This is not a fancy hotel but it is decent. Open air hallways and lobby. Never had a problem with the rooms, the are comfortable and always clean. The pool area is huge and has plenty of room for volleyball, swimming, hot tubbing, laying out, etc.. Staff is always friendly. They have entertainment all day for the whole family including a kids center. Free bikes for your use which are great for going into town or the supermarket a few blocks away. Food is hit or miss, and is the main thing that everyone says needs to be improved. Go to the outdoor grill and ask for fish tacos, they are the only thing that is consistently good. The all inclusive is convenient, but a bit disappointing. Drinks are ok, but it helps to tip them well and ask for extra strong. No beach but this place is great for diving. In house dive shop and a good pier for other dive companies to pick you up by boat. Never used the dive shop for anything but renting tanks ($6) to do shore dives right off the dock, which is awesome at night. Beware of the people booking trips and rentals in the lobby, they will try to screw you but can be talked down a little.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank Sean V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level 4 Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 November 2013

My husband is a scuba diver and has been to this resort for the last two years with his dive group(Maximum Scuba). This year he did not dive and so I tagged along on the trip. We were all greeted with a Tropical punch and were in our room within minutes of arriving. The hotel needs a little TLC, however it was clean and charming. The lobby is nicely done. The open hallways and views give it an authenic Mexican vibe. The pool is huge, with a hot tub and children's pool. Plenty of room for lounging around. It was never crowded or noisy, except for a rousing game of volleyball or basketball every once in a while. They had some sort of entertainment every night, karaoke or football in the bar, free bicycles to use. The massage we had was fine. They were a little pricey but we talked them into a more reasonable price. The rooms were cleaned everyday, with little extra touches here and there. We like to watch TV before bed, but only one or two channels were in English. Seems like they could have provided better cable. Purified water and ice was available at all times. Though it's not right on the water, they provide a tunnel to cross safely. There is a beach area, though you cannot walk directly into the water. There is a drop off. There are three different areas providing food, which was average. It needed a little more variety. Drinks were ok and plentiful. The staff was very attentive and friendly. All our scuba friends were well taken care of and come back year after year.
All in all, it was a very nice relaxing vacation.

  • Stayed November 2013, travelled with friends
    • Value
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Helpful?
1 Thank mommybear487
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Worth, Texas
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 November 2013

We went to this hotel on a Groupon special. The hotel leaked every where through the roof when it rained. Food was absolutely horrible!!! Dinner was mixed together with stuff for breakfast and visa versa. The service was terrible. The hotel smelt like mildew. They charge you for local calls and $10 for room service. You are not on the water and dive center was very rude and way more expensive than most other dive places. This was Dive Paridise. We will NOT be returning to the hotel again.

  • Stayed November 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
3 Thank Kimberly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Cozumel hotels

Fort Worth, Texas, United States
Level 3 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 23 November 2013

I have stayed at a couple other hotels in Cozumel that rank in the same price range as this hotel. I have found that Hotel Cozumel and Resort offers consistency with cleanliness, service and convenience. Just a short mile south of the San Miguel Pier this hotel is close enough to the square but yet just far enough to keep things quiet for a restful night. The beach is just across the street and the snorkeling from the beach is beyond awesome. There is also a dock and dive operation associated with this hotel. If you have breakfast at the hotel, you must let Berta make you an omlet; she is the best. We have stayed here several times and recognize a lot of the staff.

  • Stayed March 2013, travelled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
4 Thank Bonnie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Cozumel and Resort

Property: Hotel Cozumel and Resort
Address: Carretera Costera Sur, Km 1.7 | Zona Hotelera Sur, Cozumel 77600, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#17 On the Beach Hotel in Cozumel
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Cozumel and Resort 3*
Number of rooms: 180
Official Description (provided by the hotel):
This gorgeous resort is one mile away from the newly renovated center square with shopping, local restaurants and bars, and just minutes from the colorful and abundant coral reefs that have made Cozumel one of the world's top snorkeling and diving destinations. The largest swimming pool in town with two diferent meal plan options: All inclusive and European plan. 180 newly remodeled air conditioned rooms in 3 story buildings, including 6 superior rooms with jacuzzi and 1 two bedrooms Master Suite, all with flat screen tv, Wi-Fi free access, direct dial, touch tone telephones, bottle of water on arrival, radio alarm clock, safety deposit box, iron-ironing board, hair dryer and toiletres, adjoining rooms availables. the 180 rooms are non smoking. ... more   less 
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Also Known As:
Hotel Cozumel Cozumel
Hotel Cozumel Resort
Cozumel Resort

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