This is my second trip staying at Hotel Cozumel and Resort, and once again, it did not disappoint. On our next trip we are definitely going to stay here again!
To be clear, this isn't a high-end resort like El Presidente or the Iberostar, but if you are expecting this hotel to be that "fancy" at this price, you are setting yourself up for disappointment. With that said, this hotel continues to be a very decent, clean hotel at a great value and at a great location. The staff is always very friendly and ready to help. The lobby is nice, open, and clean. Our room was once again clean and good sized for 2 adults. We had a good-sized balcony that overlooked the main road in front of the hotel. We were concerned that it would be loud, but it wasn't as bad as feared. You could indeed hear traffic noise at times, but the view was nice, and last year when we overlooked the pool, we could hear pool noise, so I don't think it really matters one way or another. The balcony has both hooks and rails to hang stuff to dry (scuba gear, swim suits, etc.) The bath/shower is a heck of a step up and down (the bottom of the tub is easily 9" above floor level, so be careful!), and the bottom of the tub was peeling enamel a bit, but otherwise, the room was in good repair. The A/C unit will cool you to whatever level you like, from "meat locker" to "barely cool", and it's easy to adjust via a remote. My only other complaint about the room continues to be the mattress itself. Man, are they firm! Otherwise, the rooms are great, and the housekeeping service was excellent.
The pool area is nice, with lots of chairs and options for full sun, partial sun/shade, or full shade depending on what you want. This hotel does have the biggest pool on the island, so it rarely feels crowded, and there is a snack and drink bar right next to the pool. Waiters also roam the pool area during the day to get you drinks on request. Do note that because this is the biggest pool on the island, it appears that local schools sometimes use it for activities. In the past, we've seen swimming classes in the afternoon, and during our stay, on several days it looked like there were large numbers of young school kids at the pool for several hours in the morning for a field trip or something of the like. They were active in the pool and made noise, but I didn't notice them disrupting the guest all that much - the pool was just way more occupied than normal. I don't think this is a regular thing, but just be aware that this is possible.
Towels are made available to guest - you exchange a card for a towel (and they are pretty decent sized towels) when you arrive, and you can exchange for a clean towel at any time the pool activity center is open (8am to 6pm) - you may also be able to exchange at the front desk, but we never tried, we just planned to exchange during regular hours. At the end of the trip, you exchange your towel back for the card and return the card at checkout. If you do not, there will be a charge added to your bill for the towel. Trust me, they are nice towels, but not worth the $30 you'll be charged for making off with them.
There is also a safe in your room that is free to use during your stay. To be fair, this isn't a safe that's going to stop a really determined thief, but it is nice to put tablets, spare cash, phones, etc. in to keep yourself a little safer from petty theft. They aren't big enough for laptops, but we fit 2 tablets (kindle 10" or so and a 7" nook) along with various envelopes, passports, wallets, phones, etc. As with the towels, there's a fee if you don't return the key at the end of your stay, I think it's around $150. So hold on tight to your key!!
There is a tunnel under the street to the beach club/beach area/Dive Paradise shop and dock across the street. Use it whenever possible, crossing the street during a busy traffic time is an adventure to say the least. The beach area isn't great - nice white sand, and there are some chairs under palm trees. However, access into the ocean is a little tricky, as it requires the use of swim ladders. If you do get in, the snorkeling in the hotels lagoon is pretty nice. Watch out for boats, though, as the lagoon is shared with the Dive Paradise boat dock. This is very convenient if you are a diver, but not so much if you're trying to swim. Also, we tried to hang out at the beach one day, but there were two cruise ship activities going on at the same time, and there was so much yelling over microphones that I went back to the pool to hang out with the school kids, they were quieter! =0)
If you are a diver staying at this hotel, I recommend booking with Dive Paradise. It's a good operation, and they are super convenient, as the shop is right across the road and accessible from the tunnel.
We again did the all inclusive, and were not disappointed this year either. All inclusive includes as much food and beverage as you care to eat (including any sort of alcohol that you want - there may be exclusions to this, but we pretty much stuck to beer and your typical tropical mixed drinks) from 6:30am to 2:00am (locations vary during this time). The drinks are good, the food is decent and plentiful. It's not gourmet by any means, but it's perfect ok, filling food, and there's typically a good variety to choose from. NOTE: All inclusive DOES NOT INCLUDE TIPPING THE STAFF!!! Do make sure that you tip everyone, and try not to be too cheap about it. Many if not most of the staff make their living off tips, so pony up people! I'm shocked by the amount of people handing by the pool all day that didn't appear to tip the servers a single time. We tipped with every drink and at every meal, and I don't think I spent more than $15-20 a day in tips. Seriously, this is an inexpensive hotel, so don't be a complete cheapskate!
Finally, if you are interested in shopping or other activities, this hotel is an easy 15 minute walk to Punta Langosta (the mall at the end of the cruise ship dock near "downtown", and another 5 minutes beyond that to the town plaza. Lots of shopping to be had there. If you don't want to walk, it's a 5 minute taxi ride, will cost you $3 per person (don't forget to tip!). There are also several travel agents and rental desks that are staffed in the lobby during the day. We've never used any of them, but they appear to be reputable.
Hope you stay here, and if so, hope you enjoy it!
- Official Description (provided by the hotel):
- This gorgeous resort is one mile away from the newly renovated center square with shopping, local restaurants and bars, and just minutes from the colorful and abundant coral reefs that have made Cozumel one of the world's top snorkeling and diving destinations. The largest swimming pool in town with two diferent meal plan options: All inclusive and European plan. 180 newly remodeled air conditioned rooms in 3 story buildings, including 6 superior rooms with jacuzzi and 1 two bedrooms Master Suite, all with flat screen tv, Wi-Fi free access, direct dial, touch tone telephones, bottle of water on arrival, radio alarm clock, safety deposit box, iron-ironing board, hair dryer and toiletres, adjoining rooms availables. the 180 rooms are non smoking. ... more less
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- Also Known As:
- Hotel Cozumel Cozumel
- Hotel Cozumel Resort
- Cozumel Resort