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Playa Azul
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Reviews (681)
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Reviewed 26 February 2014

This is our second time at this hotel and were happy to be back. We loved their staff, We loved the snorkeling, We loved the breakfasts and we loved the golf. We are already looking forward to coming back next year. For us the hotel is just the right size so that you get to know the staff as well as making it easy to meet other guests.

Room Tip: We stayed on the ground floor adjacent to the pool and was happy with the location
  • Stayed: February 2014, travelled with friends
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Thank Jim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paola P, Guest Relations Manager at Playa Azul, responded to this reviewResponded 3 March 2014

Greetings from Playa Azul!
Thank you very much for posting your beautiful compliment!! It feels so good to know that you had a great time and that you plan to come back again.
Thank you very much for your preference.
Kind regards
Ana

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2014

Was put up here by United Airlines after our flight home was cancelled. We were pleasantly surprised at how nice this resort was. We were in a regular room that walked out to pool which was just in front of beach. Great location but old room. Used hospitalitysuite the next day - that was beautiful. It is overall somewhat small but very clean, great location and beautiful view. The restaurant was great, good food and choices. Service also nothing but pleasant. If you golf and like the "boutique" feel hotel, do not want all-inclusive (but I believe breakfast is included) and love a great view this certainly seems like a great choice.

  • Stayed: February 2014, travelled with family
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1  Thank QuadrupleD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paola P, Guest Relations Manager at Playa Azul, responded to this reviewResponded 3 March 2014

Hola from Playa Azul!!
It is a pleasure to know that you had a good vacation and surprise and that you really enjoy your stay at Playa Azul for the first time...
You become part of Playa Azul family and we all look forward to having the pleasure of welcoming you again very soon.
Kind regards
Ana

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Reviewed 21 February 2014

Second visit (after last year same time) …this time for 3 1/2 weeks.
Excellent again. The hotel staff keep the place so clean.
Spouse golfed EVERY day with other friends staying. I relaxed on beach, swam in the ocean every day. Beautiful clear water.
Staff are so friendly. They are all great but my two new favourites were Eduardo and Alejandro!
Enjoyed meeting up with friends at the beach bar every early evening.
Saw the dauphins several times this year.

There was a new menu and even after 3 weeks we could find new things and keep interested. We didn't do all-inclusive as I like to also eat out in the town at times. My favourites on the menu were the Playa Azul Shrimp (coconut), beet gazpacho and the flan.Fish of the day meal was always excellent too. Buffet breakfast is awesome and Angel makes great omelettes or eggs etc.
Ordered lunch at the beach bar most days.
Spouse caught fish from the end of the dock and twice the hotel chef cooked them for him!

Good snorkelling right off beach.
Spouse and 3 friends booked a fishing trip…be careful who you book with. There's was dodgy, booked via the guy at the sea-doo place on beach. The guy brought bait that was very old and useless!
We went to Woody's in town several nights for really good live entertainment, Pako was especially good. Loved going to Kondesa, Especias, Mission.
Mosaicoz in the Square has the best pizza and great for people watching.
Buccanos at Night is next door …only open Fri and Sat night, excellent food.
This year we discovered Hiroba sushi, went at least 4 times. Very good and hit the sushi craving spot!

Our only bad experience was going to Coconuts at the far side of the island….horrible tourist trap, rude waiter, so expensive!
At the hotel beach the bugs were bad this year….as soon as the sun goes down. So many bites, drove me crazy.
Researched once we were home (too late!) and found the "mosquitoes" there are not fazed by deet…so forget the usual water based repellents. Use oil based bug spray or even baby oil (according to internet!)

Another wonderful holiday. Sad to leave. Look forward to going again.Thanks Fernando and all the wonderful staff, you really make the place so perfect. Love Sue x

  • Stayed: January 2014, travelled with friends
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2  Thank Sue P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paola P, Guest Relations Manager at Playa Azul, responded to this reviewResponded 4 March 2014

Greetings from Playa Azul!!
It is a pleasure to read that you had a great time, with new favorite’s meals and staff!!
We appreciate a lot your comment with all the details of our beach, hotel, breakfast and staff; and also of Cozumel in general.
It is too bad that you had a bad experience with the fishing. At Playa Azul hotel we have Bluedream a dive center with all water activities such as diving, snorkeling, fishing and the services are recommended by the hotel. Hopefully you will come again and try with Chris any of these services and you will enjoy it 100%.

We all look forward to having the pleasure of welcoming you again very soon.
Sincerely
Ana

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Reviewed 21 February 2014

I tell you I'm used to 4 star resorts with the airfare prices lower then most we choose to fly to Cozumel, and the resort playa Azul was are resort choice with golf included, you have to pay for cart, fee $31 each, the Cozumel country club is a $30 golf course, meaning 2.5 stars out of 5, but we enjoyed are self's Crocodile's, Iguana's, plenty of wildlife, with a grill, and beverages, and great service. Also breakfast included at the resort, buffet style, a chief will cook an omelet to your liking, then there is pre made eggs potato's bacon, sausage, beans on warming plates, plenty of fruit cereals yogurt OJ and coffee of course, and always great service breakfast is served beach front under a patio over looking the Caribbean,
What was a shocker for me was how old the area is I'm thinking the area was built in the 70's some parts not kept up at all and some parts are in good condition, for the Playa it was a little gem, after you get to the resort you can enjoy your surroundings, the room was clean and kept in good condition, I would suggest 3rd floor or 4th floor although I believe all rooms have a view of the Caribbean, Bonus factor there is snorkeling out front, with plenty of sea life, the waves do have to be in the right direction for better snorkeling.
The downtown area is intimidating but not to worry we had good luck there the people were friendly and there were some romantic restaurants with great food, Kinta and Guido's
We rented a car but I think we would of better of with the Taxi's
The cliental is an older crowed 50's thru the 70's, golfers, quiet at night, with plenty of drinking around the beach bar during the day, lunch food available,

Room Tip: Top floors will be more scenic
  • Stayed: February 2014, travelled as a couple
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1  Thank johnnyjayhank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paola P, Guest Relations Manager at Playa Azul, responded to this reviewResponded 3 March 2014

Greetings from Playa Azul Hotel
We want to thank you for your comments, and tell you that based on it we will be able to improve all our services to give you and the other users a better service.
We hope to see you in a future.
Kind regards
Ana

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2014

Smaller and NOT all inclusive. If you want to play golf and relax, this is your best option. The staff is exceptional, friendly and accomodating. Great breakfast provided, nice open air restaurant. Nice clean rooms, older but not worn. For those who prefer to plan their own meals and fun, this is the place.

Room Tip: All rooms are placed on the ocean side. Just avoid the once closest to the elevator. While the hotel is generally peaceful, there was one night (in 8) where other guests were a bit rowdy. I guess that is to be expected, it is their vacation too.
  • Stayed: February 2014, travelled as a couple
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Thank gia b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paola P, Guest Relations Manager at Playa Azul, responded to this reviewResponded 3 March 2014

Hola from Playa Azul Hotel!!
Thank you very much for your nice comments!
For your information we have both plans: Golf & Breakfast plan (includes green fees, full breakfast and wireless internet) and the All Inclusive Plan that includes green fees, all meals buffet or a la carte), beverages and wireless internet. So you can choose the one that adapts the best to your plans.
We hope to see you in a near future
Best regards
Ana

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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