OK, we check in on a Tuesday. At first glance, it is for all intent and purposes just as people described. A bare bones Dive hotel in a great location. The rooms are basic. Double bed, Small fridge, TV.
First, we locked our keys in the room (as hotel guset due all over the world) and they didn't have a spare - had to wait until the maid got there at 8a (really 8:30) almost missed our dive.
The maid had to be asked to sweep our room after 2 or 3 days and empty the wastbaskets. This is important because you put ALL your toilet paper in the basket after using the restroom, due to plumbing issues in Mexico.
The desk clerk was totally useless, like god forbid she had to do anything except look at TV. We needed things and all she could say was no, or we can't. I speak some spanish and once I yelled at her in spanish, I was mi amor (my love) and everything was easier with her.
The biggest issue was the hot water. A few things ran through my mind. First they would always say they were working on it, but in discovery, they turn it on from 7a - 11a in the morning and I guess again at night. I understand that they are trying to save money, but it would have worked better if they didn't give you the run around and just told you. I got into a huge argument with the manager because he said that they didn't turn it off and then stated the 7a to 11a thing and of course I explained to him thatif you turn it on at 7a then it must have been off, At first, he was very disrespectful and tried to blow me off, but I am bigger then the average person there and as I confronted him more assertively, he confessed, but still stormed off and did nothing.
No Phones in the room and the hotel would not call anyone for you.
The dive company was great overall, but some of the staff at the hotel office dive shop, were so lazy, you have to push to get things from them. On the boat, totally great, supportive, great customer service.
The Bar (The No Name Bar)on the other had was just the opposite - friendly, great customer service, polite, helpful, social and presented well.
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- Also Known As:
- Barracuda Hotel Cozumel
- Barracuda Cozumel