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Hotel B Cozumel
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All reviewshot tubmorning yogacevichescuba duday passbreakfast was includedocean viewsmall hotelno elevatorfourth floorthe hotel offersbeautiful poolhotel guestssandy areafishsea liferooms are nice
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Reviewed 11 September 2013 via mobile

I was worried about this place because of the last reviews but it turned out to be a great place, very friendly people, great service, amazing view! Will come back anytime!!!
Two things:
1. The standard room is located in the fourth floor, take that into consideration when you order.
2. The hotel sells packages for 200$ for a day for outsiders to use the pool and jacuzzi which mean it's crowded during the day.

  • Stayed: September 2013
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Thank Revital M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelBCozumel, Director General at Hotel B Cozumel, responded to this reviewResponded 3 October 2013

Dear guest
greatly appreciate the time you took to write this review and we are very pleased to hear how much you enjoy our facilities, team B will be very happy to know that their efforts are making a memorable stay for you .
Regarding t to the beach club, guests always come first so gladly we aside chairs for our guests I hope that on your next visit can highlight this service.
again thanks for your comments is because of you that we can improve every day as a boutique hotel and offer unique experiences
have a great day
sincerely
Beatriz Tinajero
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2013

First time to stay at Hotel B and was impressed with beautiful view, pool, grounds and service. The maintenance and housekeeping was great with quick response to requests, such as extra towels. We did not like the water in open pitchers in the rooms as they seemed to attract bugs. Refills for the water was provided for in the hallways in spigoted containers. We asked for and did get bottled water one day. We would recommend that they provide bottled water to everyone. Wifi worked great everywhere despite warnings it might only work in the lobby. The snorkeling right off the property is fantastic and you can view many beautiful sea life. Only complaint would be the beach club that tends to monopolize the poo/spa/chair areas on weekends and the music was very loud. Breakfasts that came with the room were attractive, plentiful and delicious.

  • Stayed: August 2013, travelled as a couple
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Thank Blondie290
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelBCozumel, Director General at Hotel B Cozumel, responded to this reviewResponded 3 October 2013

Dear guest
greatly appreciate the time you took to write this review and we are very pleased to hear how much you enjoy our facilities, team B will be very happy to know that their efforts are making a memorable stay for you .
Regarding t to the beach club, guests always come first so gladly we aside chairs for our guests I hope that on your next visit can highlight this service.
again thanks for your comments is because of you that we can improve every day as a boutique hotel and offer unique experiences
have a great day
sincerely
Beatriz Tinajero
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2013

I have never visited a vacation hotel more than once a year until I found Hotel B. It is an absolute paradise! We stayed in room 107 which was 3rd from the far end of the building away from the restaurant and reception side of the building. For those who commented on bad internet reception, all I can say is you can’t get a room much farther away and I downloaded a 90 minute movie in less than 8 minutes. I never have internet connection issues anywhere on the property. I would say I accessed my e-mails at least 15 times per day from 6 a.m. to 11 p.m.

The staff was always professional and attentive. The new manager Ajax greeted guests during breakfast and in the afternoon by the pool. He always wanted to make sure you had everything you needed. It is clear to see that under his management the strong service levels will continue. Of note, Ceasar, Segei, Henry, Jose, and Javier were all very attentive. For those North Americans who say it took a long time to get their breakfast checks, just ask when they bring your entrée. It is customary that you ask, they don’t normally just drop the check. This should not be interpreted as a sign of poor service.

The snorkeling off the property is amazing. I will post some pictures. It has tons to look at and I even saw a stingray! There are easy to use stairs and a ladder behind the hot tub. I generally snorkeled at least 2 times each day. You can check out pool towels at the front desk each day and they are very large and very thick!

Happy hour is fun from 5-7 and the food was very good. I had shrimp tacos that were outstanding.

If I had any negatives it would be that they allow pets. This trip there was a very well behaved dog that was not a problem when their owner was present. The issue happened when they left the dog behind and went to town for dinner. The dog would not stop barking for 2 hours from about 8-10. That was disturbing. Also as others have noted, a room refrigerator would be great.
The last two nights of our trip we made plans to eat downtown, but after watching the sunset at the hotel and sharing a glass of wine we stayed and ate at the hotel. It was like our own personal resort (because there were so few people).

This is really a great property with caring people. I can’t wait to visit them again in December!!

  • Stayed: August 2013, travelled as a couple
    • Value
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1  Thank Brucrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelBCozumel, Director General at Hotel B Cozumel, responded to this reviewResponded 3 October 2013

Thank you for taking the time to share your comments. I am very pleased to read your appraisal of our team, services and facilities, and I know my colleagues will be equally pleased to know their efforts are making a memorable stay for you. We are glad you like our Hotel setting of place, and our view´s room, we work every day to give our guests a perfect and unique journey, through our services, staff attention, workshops and activities…
Regarding the pet, we will ensure that the regulations of pet´s friendly rules are followed.
In relation to the mini fridge the recommendation to save energy is not to have it in every room , but of course we can provide you one on your next visit as request,
Looking forward to have you in December
Best regards
Beatriz Tinjero.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2013

Pros-
great pool /
beautiful views /
on north end of island away from all crazy downtown area


Cons:
-- Morning coffee luke warm every day
--Wifi was terrible, even after changing rooms
-- towels worn out & thin
--Tried to up charge us $40 per day for decorations in the room that were non existent
--A $45 miscellaneous charge was attempted on check out for soiling the bed which was false & after taking the manager to the room to prove the charge she saw it was made up & false

Have stayed in 8 different hotels in Cozumel Will NEVER stay at or recommend this hotel. To many other good & honest hotels close by.

  • Stayed: August 2013, travelled on business
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6  Thank Lawrence S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelBCozumel, Director General at Hotel B Cozumel, responded to this reviewResponded 21 August 2013

Hello,
I would like to thank you very much for having let your opinion on Tripadvisor.
We are glad to have received you at B, and glad to know that you enjoyed the view and the relaxing time on our pool area .
On the other hand, we are very unhappy to know about the situations that affected your experience in a negative way. Taking care and generating good and unique experiences of every guest that comes into B is our most important goal. I apologize for not achieving it with you. I already identified what went wrong during your stay so that it does not repeat in the future, making sure that every guest receives a fantastic service and everything they need to enjoy their stay.
I would want to share a few words about your observations and our measures to confront them. Regarding the Internet service, we should have much better signal strength by next month. We changed the company looking for a better service that we have not received and by the end of this month, that our contract finishes, we are changing again with a company that other colleges have confirmed works very well.
In relation to the upgrade fee, the real reason is that your were changed to a better room category that includes decoration among other things (view and balcony, flat screen, amenities, etc..). We will make sure that we give the complete explanation for future upgrades.
In relation to the mattress, this is a very sensitive issue that I understand and apologize for not managing it immediately and the right way. We already had a meeting to make sure that all our staff knows and follows our procedures in case we have special events, looking always to take care of our customers.
We would like to give us the opportunity to enhance a futur stay. We do listen carefully to your recommendations and we are great in offering special moments. We would love to offer your one in the future.
All the best,
General Management
Hotel B Cozumel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2013

The hotel is actually very cute with a great view from every room and the rooms are a good size but that is where the good stops. The staff is very lacking when it comes to customer service. Towels are hard to come by...our second day the maid came and went and left us only 2 body towels and 1 wash cloth, when I tracked down the maid to get another wash cloth and a hand towel she had to radio the front desk to get approval to give us more towels. We were never given more shampoo or soap. Had to ask twice to get a broken lamp fixed. If you want ice you have to walk all the way down to the bar to get one scoop of ice or in my husband's case get sent to the kitchen and wait for them to get on the radio with the front desk to confirm we are staying there before they give the ice out. Water is left in your room in a ceramic pitcher (no bottled water). And if you would like beach towels you have to sign them out at the front desk. The 7am breakfast is usually not usually ready until 7:15 or 7:20 which is not good if you have to meet your dive boat at the marina by 8am. Most days it took at least 15 minutes to get a cup of warm, not hot coffee. Now, on the flip side of that I will say that the food was actually pretty good but the overall bad service is what stuck in my mind at the end of the day. It is a shame because this hotel is so cute and at a very nice end of the island. If the staff would be a bit more friendly and customer service driven this could really be a great hotel.

Room Tip: Do NOT stay in room 406...our bathroom always had the smell of a sewer, even after the maid came and cleaned. We figured the smell was coming up through the shower drain or the over flow drain in the floor.
  • Stayed: August 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank tricklic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelBCozumel, Gerente at Hotel B Cozumel, responded to this reviewResponded 20 August 2013

Dear guest,
Many thanks for your feedback. We are always open to listen to our guest’s comments to improve our service.
We are glad you liked our rooms and view, and we are pleased you enjoyed our food.
As a serious company focused on offering a unique experience, I want to apologize for not accomplishing our goal during your stay.
We apologize for the customer service inconveniences and would like to let you know that we are working hard to improve the service. About the breakfast we already took note about your comments and in a couple of weeks we are presenting our new menu with other alternatives for Dir guests to choose in their included breakfast. In relation to the water as we put in all our rooms we want to minimize our environment impact by diminishing plastic waste, one of our efforts consist on substituting plastic bottles with artisanal ceramic containers, and contain 100% purified water, however we always can provide bottled water upon request.
As for The ice, we take the ice to the room upon request.
We will sure reinforce the coordination in our food and beverages department to make sure that our guests receive the unique and personalized service we offer in a consistent way.
It would be our pleasure to receive you again in the future and have the opportunity of changing your perception and experience with us. We are sure you will enjoy the uniqueness of our trademark, as we will make sure you receive the best from us from during your stay.
Many thanks again for your comments; they really make us improve as an Hotel Boutique.

Have a great day,

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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